Tech

A Step-by-Step Guide to Configuring Poly Edge B20 Desktop Phones with the Vodia Phone System

Published on:

March 10, 2023

This guide outlines configuring Poly Edge B20 phones with the Vodia Phone System. Ensure your Vodia PBX is version 69.0.3 or higher, reset the Polycom phone to factory defaults, bind its MAC address to the PBX and set up auto provisioning. The process also involves obtaining the phone's IP address and logging in to the web interface. After rebooting, the phone seamlessly integrates with the Vodia PBX for efficient communication.

Here's a brief guide on how ITSPs and MSPs can use the Poly B20 series phone with the Vodia phone system.

Prerequisites

  • The Vodia PBX must be running version 69.0.3 or higher.
  • The Polycom phone must be in its factory default state.
  • Your PBX server must be resolvable on the network.

Step one 

  1. Make sure your Polycom phone is powered on and connected to the same network. 
  2. Obtain the IP address of your Polycom phone by pressing the "Home" button and selecting "Settings" > "Network" 
  3. Log in to the web interface by entering the IP of the Poly B20. 
  4. Default user is “admin” and “password”. 
  5. The phone will ask you to enter the old password and then enter a new one.
  6. Locate the MAC address of the device under system status and copy your MAC address for later. 

Step Two 

  1. Log in to the Vodia PBX web interface.
  2. Note: Version 69.0.3 has a new location - you will need to enter the MAC address of the unit. 
  3. Navigate to your Tenant ---> Advance  ---> VoIP Phones. 
  4. Click add and add your model as shown below.
  5. Enter the phone’s MAC address under "Bind to MAC address".
  6. Create. 

 

Vodia - Add VoIP Phone

Step Three

  1. Log in to the web interface by entering the IP of the Poly B20.
  2. Navigate to System Management --> Auto Auto Provisioning.
  3. Scroll down to ITSP Provisioning.
  4. Set the following rules:
    • Log into the web interface of the Polycom B20 phone by entering its IP address in a web browser. The default username is "admin"; the default password is also "admin".
    • Navigate to "Settings" > "Provisioning" > "Provisioning Server".
    • Set "Method" to "System Start" and uncheck the default box.
    • Set "Provisioning Option" to "ConfigureURL" and uncheck the default box.
    • Set "UCSServer" to "Disabled" and uncheck the default box; also, remove all the Option 66 modes.
    • Set "ConfigURL" to "http://PBXDNS/prov/PolyEdgeB20.xml". Note: you should replace "PBXDNS" with your Vodia PBX's A record tenant name to match your tenant, since we already mapped the MAC address.
    • Click "Save" to apply the changes.
    • Reboot the Polycom B20 phone from the GUI by navigating to "Status" > "Reboot".
    • After the phone restarts, it will retrieve its configuration from the Vodia Phone system and register with the PBX.
Poly - ITSP Provisioning

Step 4

To configure the buttons on the unit, navigate to your extension and then to buttons: enter the buttons you would like to monitor, or choose a private line: 

CallCloud - Select Mac

By following the above steps, ITSPs and MSPs can easily plug and play Polycom B20 series phones with the Vodia PBX. This will provide a reliable and efficient communication system for businesses of any size, from SMBs to enterprises. The Polycom B20 phone is an excellent choice for its exceptional audio quality and reliability, while the Vodia PBX provides a flexible and robust platform for managing VoIP phone systems.

Please check here for supported ZTP Poly devices: https://info.ztp.poly.com/docs/begin/supported-devices

If you have any questions, please reach out to us at https://vodia.zammad.com/ or sales@vodia.com

Derniers articles

Voir tous

Building Intelligent Voice Response Systems with Vodia's JavaScript IVR

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

August 11, 2025

Get The Support You Need Easily Through The Vodia Help Center On Jira

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

August 7, 2025

Vodia Attends ChannelCon 2025 in Nashville

At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.

August 5, 2025