The Vodia PBX has enhanced its communication capabilities by integrating Twilio’s SMS and MMS API, allowing users to send and receive messages directly from the Vodia platform. This integration supports seamless messaging across Vodia applications, including Windows, web browsers and mobile apps. To get started, users need a Vodia PBX license, a Fully Qualified Domain Name (FQDN), a Let's Encrypt certificate and an active Twilio account. After purchasing a Twilio DID number for SMS and voice, you’ll configure the webhook settings in Twilio to direct incoming messages to your Vodia PBX. In the Vodia admin panel, input the required Twilio credentials and save your settings.
When when you log in to your Twilio account, navigate to the all-products-icon and click on phone numbers, then Buy a number. Next, type in your customer Area code and, under categories, choose SMS and Voice.
Purchase your number
Next...buy your new DID number.
Success!! Now that you have acquired a Twilio number, you can start using the Twilio SMS feature by plugging in a few values.
We will be also using the DID number in Vodia's notification settings, so keep that number handy.
Let's SMS with Vodia
Now that you've purchased your number, click on the hyperlink phone number to access the SMS settings.
Scroll down to messaging under "A Message comes in" Choose Webhook for the value https://Your PBX FQDN/recvsms
Next, we will need the Auth Password of the SMS application. Navigate "Console Dashboard" then click on the "Project info"
Project info
The project info has the user|password token we will need to supply the Vodia PBX when setting up the SMS feature; for now, copy-paste the "ACCOUNT SID" and the "AUTH TOKEN" into your notes.
Getting SMS configured on Vodia PBX
In the administration mode, navigate to Messaging|Notifications
We will need to provide the project info found on your Twilio portal, which is the (Account SID) and (Auth Token) - see above for more info.
Provider choose Twilio
Username or account (Use the Account SID)
Application token (Use Auth Token)
URL prefix for receiving messages (recvsms)
Address for pulling for sending MMS messages (Enter your FQDN) ex: https://yourvodiapbx.com
Default ANI for sending SMS messages (enter your purchased Twilio number)
Save your configuration
Let's test SMS
Now it's time to test the service.
Open up your Vodia Windows App - if you don't have the App, you can download it here. For more info on the Vodia Windows App, visit us here.
Next, on your Windows App type in a number on your Vodia App, then press the SMS chat icon to send the SMS to the recipient.
AI is transforming how SMBs manage their phone systems by removing the traditional barriers to customization. With the Vodia PBX, businesses can now create dynamic call center analytics dashboards, define custom call flows, and generate detailed performance reports without needing scripting skills or developer support. This empowers smaller teams to take full control of their communication infrastructure, adapt quickly to operational changes, and gain real-time visibility into agent performance and customer interactions. By combining flexible PBX features with accessible AI tools, Vodia enables a smarter, more agile approach to business telephony that improves both internal efficiency and the overall customer experience.
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