The Vodia PBX has enhanced its communication capabilities by integrating Twilio’s SMS and MMS API, allowing users to send and receive messages directly from the Vodia platform. This integration supports seamless messaging across Vodia applications, including Windows, web browsers and mobile apps. To get started, users need a Vodia PBX license, a Fully Qualified Domain Name (FQDN), a Let's Encrypt certificate and an active Twilio account. After purchasing a Twilio DID number for SMS and voice, you’ll configure the webhook settings in Twilio to direct incoming messages to your Vodia PBX. In the Vodia admin panel, input the required Twilio credentials and save your settings.
When when you log in to your Twilio account, navigate to the all-products-icon and click on phone numbers, then Buy a number. Next, type in your customer Area code and, under categories, choose SMS and Voice.
Purchase your number
Next...buy your new DID number.
Success!! Now that you have acquired a Twilio number, you can start using the Twilio SMS feature by plugging in a few values.
We will be also using the DID number in Vodia's notification settings, so keep that number handy.
Let's SMS with Vodia
Now that you've purchased your number, click on the hyperlink phone number to access the SMS settings.
Scroll down to messaging under "A Message comes in" Choose Webhook for the value https://Your PBX FQDN/recvsms
Next, we will need the Auth Password of the SMS application. Navigate "Console Dashboard" then click on the "Project info"
Project info
The project info has the user|password token we will need to supply the Vodia PBX when setting up the SMS feature; for now, copy-paste the "ACCOUNT SID" and the "AUTH TOKEN" into your notes.
Getting SMS configured on Vodia PBX
In the administration mode, navigate to Messaging|Notifications
We will need to provide the project info found on your Twilio portal, which is the (Account SID) and (Auth Token) - see above for more info.
Provider choose Twilio
Username or account (Use the Account SID)
Application token (Use Auth Token)
URL prefix for receiving messages (recvsms)
Address for pulling for sending MMS messages (Enter your FQDN) ex: https://yourvodiapbx.com
Default ANI for sending SMS messages (enter your purchased Twilio number)
Save your configuration
Let's test SMS
Now it's time to test the service.
Open up your Vodia Windows App - if you don't have the App, you can download it here. For more info on the Vodia Windows App, visit us here.
Next, on your Windows App type in a number on your Vodia App, then press the SMS chat icon to send the SMS to the recipient.
Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!
Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.
ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.
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