The Vodia PBX streamlines the automatic provisioning of Fanvil phones through methods like zero-touch LAN provisioning, DHCP option 66 and Fanvil RPS. To get started, ensure you reset your Fanvil device by holding the OK button until prompted for a factory reset, then customize it by uploading your logo. For RPS provisioning, register for an account on the Fanvil portal, input your credentials in the Vodia PBX settings and add the phone's MAC address to the respective extensions. This allows the Vodia PBX to register the device in your Fanvil RPS account. Finally, reboot your Fanvil device to connect to the RPS and download its configuration file. For older models like the X4, use "prov/fanvil.xml" as the configuration file name; newer models like the X4U require "prov/fanvil-sysconf.xml." This seamless integration makes managing your Fanvil devices efficient and hassle-free.
The Vodia PBX can automatically provision Fanvil desktop phones through zero-touch LAN provisioning, the DHCP option 66 provisioning URL and Fanvil RPS.
Provisioning
When provisioning a Fanvil phone, you should first set the required settings on the PBX as shown in the provisioning document, Steps Before Provisioning.
Reset X-Fanvil series Phone
To Factory reset a Fanvil phone, make sure you are on the main page of the phone. Press the OK button until a prompt appears.
The phone will show you the Factory reset message, then it will reboot.
Upload a logo
You can now customize the Fanvil X series phones with your own customized logo. Learn how to upload your logo here.
You'll need to register first. Fanvil will then provide you with a username and password - you can apply it on the Vodia PBX under Admin -- Phone -- Settings --Fanvil
Once you have entered your credentials on the Vodia PBX, save the configuration:
Preparing the Extension
For Fanvil's RPS to work, you will need to add the phone's MAC address to the extensions. Vodia will then automatically register the device in your Fanvil RPS account.
Open MAC-based Provisioning
For the PBX to securely provision the phone, you will need to open the MAC-based provisioning:
Navigate to your Domain ---> All Account ---> Extensions.
Click on the extension box and under "Please select an action", choose "Open account for MAC-based provisioning". This will open a window for provisioning the phone:
Final step, reboot the phone
Reboot the Fanvil X device. The phone will contact Fanvil's RPS and send the phone to the Vodia PBX to get its config file. You should see the phone register:
Adding Buttons
To add Buttons to your phone, navigate to your Extension ---> Buttons. Vodia can detect any Fanvil model and button scheme. To add buttons to your phone, choose a type and parameter. Once you're done, save.
Reboot the phone once so it can fetch its new button config. For more information on Buttons, please review our buttons setup
Setup Devices In LAN
If your phone is in the same LAN as the PBX, you can provision your Fanvil devices by visiting (Phones in the LAN) under the Administrator level (Phones→LAN Devices).
Make sure the phone is factory reset (or at least has the default username and password); Vodia is listening on port 20 for device info by default, so make sure it's not blocked.
Make sure Steps Before Provisioning is completed before LAN provision. Choose the Fanvil phone you want to provision and click on the setup button to assign the phone to one of your extensions.
TLS Provisioning
To provision your Fanvil using the TLS protocol, navigate to your domain name -----> General Settings. Scroll down to Provisioning Parameters and choose TLS under the setting, "Proposed SIP transport protocol". For more info, check our domain settings.
Reprovisioning
Vodia Reprovisioning makes it easy for administrators to provision phones on the fly when making changes to the transport protocol (as shown above).
To start the reprovisioning function, click on the start button, then reprovision. The Fanvil phone will reboot and update its new config file within a few seconds.
Fanvil X4 Model Provisioning
The older phone models (e.g., X4, etc.) need the "Configuration File Name" as "prov/fanvil.xml " (this will be found inside RPS --> Group --> Edit button --> Phone Flash section). The old models also may need multiple factory resets at each periodic interval during provisioning (if you don't see the phone doing anything).
Fanvil X4U Model
The newer phone models (e.g., X4U, etc.) need the "Configuration File Name" as "prov/fanvil-sysconf.xml" (this will be found inside RPS --> Group --> Edit button --> Phone Flash section).
Following a critical PHP security advisory affecting installations worldwide, we temporarily restricted public access to some of our backend services while carrying out necessary upgrades. Access has now been restored, and the affected services are operating normally. The Vodia PBX itself does not use PHP and was not directly affected. We explain what happened, the changes to legacy licensing and TLS support, and why customers running older PBX versions should contact us for upgrade guidance.
Submitting a support ticket with the right information helps our team understand your issue and reduces follow-up questions. This step-by-step guide walks you through the Vodia Help Center, from describing the problem and attaching diagnostic files to setting the business impact and providing your PBX details. You’ll also learn which call details and timestamps to include, alongside practical tips to keep troubleshooting focused and help our support team investigate your issue more efficiently.
Switching phone systems doesn’t have to mean rebuilding everything from scratch. The Vodia PBX migration tool imports key configuration data from backups, including extensions, ring groups, queues, desk phones, and basic auto-attendant settings. Built into the Vodia Admin Portal, it guides administrators through the import process and reduces repetitive manual work, whether you’re moving 10 extensions or 1,000. Explore what transfers, what needs manual setup, and how the built-in tool reduces repetitive work when moving to Vodia.