Back to Blog
Tech

Call Queue Caller ID

Published on:

July 21, 2022

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Hamlet Collado

Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply. Here's what Twilio says about DID.

vodia

Here's how to use the call queue number feature on the Vodia phone system.

Navigate to your call queue account --> Numbers

Screen_
Vodia

Number: Add the DID number

Name: Here's where you add the name of the incoming text to be shown on the desktop phone. The example here is "John Steel trucking".

sda

Comment: Set a comment, e.g., ”new number"

Audio: Here you can upload a .wav file. The audio is used to inform the agent before the caller connects - for example, the audio may say "Call for Dr Altman", then the agent can repeat, "Thank you for calling Dr. Altman's office".

The audio is just a simple greeting for the agent to answer the call based on the audio file.

Learn more at https://doc.vodia.com/docs/vodia-pbx-documentation

Latest Articles

View All
Announcement

The Vodia PBX and Google Gemini

Vodia PBX now integrates Google Gemini with JavaScript IVR and Voice Agents, enabling real-time, AI-driven call handling and intelligent routing. By combining Gemini’s multimodal large language models with Vodia’s programmable IVR framework, organizations can build voice agents that stream audio in real time, make routing decisions through function calls, and handle both basic and attended transfers with AI-assisted screening. This integration allows businesses to automate call flows, reduce hold times, and improve productivity using conversational AI that works directly inside the PBX.

February 4, 2026
Editorial

6 + 1 Phone System Features You Need in 2026

In 2026, a modern phone system must go well beyond basic calling. Core requirements now include built-in AI for smarter call handling and transcription, real-time analytics dashboards for visibility and control, flexible auto attendants to route calls efficiently, seamless Microsoft Teams integration, and robust mobile apps that support hybrid and remote work. Clear separation between business and personal calls protects work-life balance, while reliable white-glove support ensures these capabilities work smoothly in real-world environments as communication needs evolve.

January 30, 2026
Editorial

Your Outdated Phone System Is Costing Your Company Money

Legacy phone systems may still work, but they often come with hidden costs, limited scalability, and little support for hybrid work. Aging hardware, ongoing maintenance, and rigid infrastructure can quietly hold businesses back as they grow. Cloud-based VoIP systems remove these constraints by reducing telephony expenses, improving flexibility, and enabling teams to communicate seamlessly from anywhere. For many organizations, modernizing business telephony is no longer optional, it is a practical step toward efficiency and resilience.

January 27, 2026