Back to Blog
Tech

Call Queue Caller ID

Published on:

July 21, 2022

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Hamlet Collado

Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply. Here's what Twilio says about DID.

vodia

Here's how to use the call queue number feature on the Vodia phone system.

Navigate to your call queue account --> Numbers

Screen_
Vodia

Number: Add the DID number

Name: Here's where you add the name of the incoming text to be shown on the desktop phone. The example here is "John Steel trucking".

sda

Comment: Set a comment, e.g., ”new number"

Audio: Here you can upload a .wav file. The audio is used to inform the agent before the caller connects - for example, the audio may say "Call for Dr Altman", then the agent can repeat, "Thank you for calling Dr. Altman's office".

The audio is just a simple greeting for the agent to answer the call based on the audio file.

Learn more at https://doc.vodia.com/docs/vodia-pbx-documentation

Latest Articles

View All
Announcement

Introducing the Vodia PBX Installer Wizard for Windows

The new Vodia PBX Installer Wizard makes it easier for administrators to deploy Vodia PBX on Windows. It automatically detects the latest supported version, while still letting admins choose a specific V68, V69, or V70 build. The wizard downloads the required files, creates the Windows service, sets up the installation folder, and generates the access details needed to open the PBX. A download-only option is also available for preparing and inspecting the files without completing the installation.

August 4, 2026
Editorial

Mobile Apps, Desk Phones, and Browser Calling: Choosing the Right Endpoint by Role

Business communication is no longer tied to a single device. Desk phones remain valuable for employees who manage high call volumes, mobile apps give remote and travelling teams access to business calling wherever they work, and browser calling fits naturally into computer-based workflows. This article looks at the strengths and limitations of each endpoint, explains which roles they suit best and shows why most organizations benefit from building the right mix rather than selecting one option for everyone.

July 30, 2026
Announcement

Your Vodia Extension, Built for iPhone

The new Vodia iOS app gives users a native way to use their Vodia PBX extension from iPhone and iPad. Built around a cleaner, card-based interface, the app makes it easier to manage calls, voicemail, chat, extensions, call history, and active call controls in one place. Users can place and receive calls, park or transfer calls, check voicemail, and view extension status from the app. It also adds readiness checks, visual audio feedback, call quality visibility, and adaptive recovery when network conditions change, helping teams stay connected with a reliable mobile PBX experience.

July 28, 2026