Back to Blog
Tech

Call Queue Caller ID

Published on:

July 21, 2022

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Hamlet Collado

Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply. Here's what Twilio says about DID.

vodia

Here's how to use the call queue number feature on the Vodia phone system.

Navigate to your call queue account --> Numbers

Screen_
Vodia

Number: Add the DID number

Name: Here's where you add the name of the incoming text to be shown on the desktop phone. The example here is "John Steel trucking".

sda

Comment: Set a comment, e.g., ”new number"

Audio: Here you can upload a .wav file. The audio is used to inform the agent before the caller connects - for example, the audio may say "Call for Dr Altman", then the agent can repeat, "Thank you for calling Dr. Altman's office".

The audio is just a simple greeting for the agent to answer the call based on the audio file.

Learn more at https://doc.vodia.com/docs/vodia-pbx-documentation

Latest Articles

View All
Editorial

Sonic: Music on Hold and the Vodia PBX

Music on Hold plays an important role in how callers experience wait times and perceive service quality. With Vodia PBX Version 70, we’ve enhanced Music on Hold to deliver neutral, calming, high-quality audio that reassures callers while they wait. These improvements, combined with flexible streaming options, emergency messaging, and full support for cloud and on-premises multi-tenant environments, help businesses reduce dropped calls and create a more positive caller experience before an agent ever answers.

February 17, 2026
Editorial

Open Source PBX vs Commercial PBX: What You’re Really Managing

Organizations often start with an open source PBX for flexibility, but as systems move from initial setup to daily operations, the real cost becomes management, maintenance, and long-term reliability. This article explores the difference between building a PBX stack from frameworks and running a commercial, integrated PBX platform, focusing on operational complexity, security responsibility, upgrades, and ongoing maintenance. It explains how a purpose-built PBX shifts the burden from continuous engineering to stable operation, helping teams prioritize clarity, control, and scalability as requirements grow.

February 12, 2026
Announcement

The Vodia PBX and Google Gemini

Vodia PBX now integrates Google Gemini with JavaScript IVR and Voice Agents, enabling real-time, AI-driven call handling and intelligent routing. By combining Gemini’s multimodal large language models with Vodia’s programmable IVR framework, organizations can build voice agents that stream audio in real time, make routing decisions through function calls, and handle both basic and attended transfers with AI-assisted screening. This integration allows businesses to automate call flows, reduce hold times, and improve productivity using conversational AI that works directly inside the PBX.

February 4, 2026