Back to Blog
Tech

Call Queue Caller ID

Published on:

July 21, 2022

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Hamlet Collado

Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply. Here's what Twilio says about DID.

vodia

Here's how to use the call queue number feature on the Vodia phone system.

Navigate to your call queue account --> Numbers

Screen_
Vodia

Number: Add the DID number

Name: Here's where you add the name of the incoming text to be shown on the desktop phone. The example here is "John Steel trucking".

sda

Comment: Set a comment, e.g., ”new number"

Audio: Here you can upload a .wav file. The audio is used to inform the agent before the caller connects - for example, the audio may say "Call for Dr Altman", then the agent can repeat, "Thank you for calling Dr. Altman's office".

The audio is just a simple greeting for the agent to answer the call based on the audio file.

Learn more at https://doc.vodia.com/docs/vodia-pbx-documentation

Latest Articles

View All
Editorial

AI Voice Agents and Business Calls: A Practical Compliance Checklist

AI-powered calling gives businesses new ways to manage conversations, improve availability, and respond to callers more efficiently. It also introduces important questions about transparency, consent, privacy, data handling, and accountability. Organizations need clearly defined boundaries for what a Voice Agent may answer, which systems it can access, and when identity verification or human assistance is required. A thoughtful deployment balances automation with appropriate safeguards, helping businesses use conversational AI confidently while protecting callers and maintaining trust.

September 23, 2026
Announcement

Vodia Podcast: How Brandywine Built a Multimillion-Dollar Business with Vodia

Yori Kasprzak, founder of Brandywine Technical Partners, joins Vodia’s Eric Altman to share how he built a multimillion-dollar business and the role Vodia has played in its growth. From cloud telephony and CRM integrations to door systems, AI and mobile workforces, he explains how Brandywine solves customer challenges with Vodia’s open platform and shares advice for partners looking to grow. His story shows how finding customer pain points can create business opportunities beyond traditional phone services.

September 17, 2026
Announcement

Turn PBX Activity Into Customer Invoices with Vodia Billing

Vodia Billing turns PBX activity into customer invoices by bringing call rating, recurring charges, taxes, invoice generation and payment tracking into one dedicated platform. Built for Vodia PBX fleets, it can process CDRs, count recurring PBX items, produce branded invoices, connect with Xero and QuickBooks Online, monitor overdue payments and flag potential fraud. It also gives MSPs clearer visibility into margins, helping them understand not only what customers owe, but what their services are actually costing to deliver.

September 15, 2026