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Call Queue Caller ID

Published on:

July 21, 2022

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Hamlet Collado

Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply; here's what Twilio says about DID.

vodia

Here's how to use the call queue number feature on the Vodia phone system.

Navigate to your call queue account --> Numbers

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Vodia

Number: Add the DID number

Name: Here's where you add the name of the incoming text that will be shown on the desktop phone. The example here is "John Steel trucking".

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Comment: Set a comment, e.g., ”new number"

Audio: Here you can upload a .wav file. The audio is used to inform the agent of what to respond to before the caller connects - for example, the audio may say "Call for Dr Altman," then the agent can repeat, "Thank you for calling Dr Altman's office."

The audio is just a simple greeting for the agent to answer the call based on the audio file.

Learn more at https://doc.vodia.com/docs/vodia-pbx-documentation

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