Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply; here's what Twilio says about DID.
Here's how to use the call queue number feature on the Vodia phone system.
Navigate to your call queue account --> Numbers
Number: Add the DID number
Name: Here's where you add the name of the incoming text that will be shown on the desktop phone. The example here is "John Steel trucking".
Comment: Set a comment, e.g., ”new number"
Audio: Here you can upload a .wav file. The audio is used to inform the agent of what to respond to before the caller connects - for example, the audio may say "Call for Dr Altman," then the agent can repeat, "Thank you for calling Dr Altman's office."
The audio is just a simple greeting for the agent to answer the call based on the audio file.
White-labeling is a way manufacturers support well-known brands, simplifying both market access and customer recognition. It is used in many industries, including the telecom industry. While it’s easy to brand web pages and emails (including the Vodia PBX frontend and backend), white-labeling hardware and apps is a different topic.
“We were jumping on that train very early,” says Christian Stredicke, serving the MSPs, Vodia is marking a decade as a leader and pioneer in offering PBX software that effectively turns mobile phones, laptops, PCs and standard VoIP phones into clients everyone in an organization can use for communication.
Our partner, Easy On Hold (EOH), based in Kalamazoo, MI, provides streaming music and messages on a custom marketing schedule for contact centers, enterprise-level corporations and small-medium size businesses via their phones and overhead environments. The company creates effective message on hold productions, auto attendant and IVR greetings, overhead announcements, and overhead music solutions. And they’ve got some great guidance for what to play and when for your callers during the holidays.