Back to Blog
Tech

Call Queue Caller ID

Published on:

July 21, 2022

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Hamlet Collado

Let's talk about the Vodia call queue number feature. The number feature on the call queue account enables the PBX operator to add new DIDs to the call queue account quickly and simply. Here's what Twilio says about DID.

vodia

Here's how to use the call queue number feature on the Vodia phone system.

Navigate to your call queue account --> Numbers

Screen_
Vodia

Number: Add the DID number

Name: Here's where you add the name of the incoming text to be shown on the desktop phone. The example here is "John Steel trucking".

sda

Comment: Set a comment, e.g., ”new number"

Audio: Here you can upload a .wav file. The audio is used to inform the agent before the caller connects - for example, the audio may say "Call for Dr Altman", then the agent can repeat, "Thank you for calling Dr. Altman's office".

The audio is just a simple greeting for the agent to answer the call based on the audio file.

Learn more at https://doc.vodia.com/docs/vodia-pbx-documentation

Latest Articles

View All
Tech

A PBX That Lets You Build It Your Way

Every business handles calls differently, and its phone system should support those differences. Vodia PBX gives businesses and service providers the flexibility to shape call flows, configure individual tenants and extensions, and build a branded experience for their customers. Queues, ring groups, schedules, forwarding, and AI agents can work together around each team’s requirements, while the REST API connects the phone system with wider business workflows.

November 11, 2026
Announcement

The Vodia PBX Now Supports Grok

Vodia PBX now supports xAI’s Grok, giving partners another option for building AI voice agents for their customers. Using Grok’s speech-to-speech API, a Vodia Voice Agent can greet callers, ask who they’d like to speak with and transfer them to the appropriate extension. For example, a caller can simply say they’d like to speak with sales and be connected to the sales team. The article walks through what you need to connect Vodia PBX to Grok and includes a sample call transfer script you can adapt to your own call flow.

November 5, 2026
Announcement

Vodia PBX 70.7: Built for the way your customers work

Vodia PBX 70.7 brings practical improvements to hotel operations, call quality troubleshooting, outbound dialing, and device provisioning. A new Hotel Front Desk template puts room status, wake-up calls, and guest services in one place, while additional call quality metrics help teams investigate audio issues. Updates to the User Web Portal, reporting schedules, hardware support, and integrations give MSPs, resellers, and service providers more tools to manage deployments and support their customers’ everyday communications.

November 2, 2026