Tech

How to Interdomain Dialing on the Vodia Phone System

Published on:

July 14, 2023

Vodia gives users the ability to dial other tenants within the system using full NANPA numbers, extensions or extension alias numbers. To access this feature, a multi-tenant license is essential; it empowers you to establish multiple tenants within the system, each resolving to its designated domain. This functionality streamlines communication and fosters an interconnected network within the Vodia Phone System, ensuring efficient and flexible calling across tenants.

Vodia gives you the ability to dial across the phone system to other tenants with a full NANPA number, or with an extension or an alias number for the extension. To use this feature you will need to be running the multi-tenant license; this will enable you to create multi-tenants and have them resolve to that particular domain. For those familiar with the Vodia PBX, here's how to set it up properly.  

doman

Dial Plans 

Vodia uses its dial plan to call outbound - it's usually paired with a SIP trunk but, in this case, we will use the "Loopback" mode”

dialplan

Optional: You could deploy the same dial plan you already have on the system, but you will still need to create the "Loopback" in your dial plan. 

If you want other users to be able to dial across domains, you will need to create the entry in the dial plan; if it's a global dial plan you can just create it there. 

Assuming you already have some entry information in your dial plan, you will need to specify the preference. 

Order of Operation 

Your dial plan has to be clear: do you want to dial another tenant number without leaving the SIP trunk? If so, you will have to define when you want the call to terminate to a SIP trunk. 

In our test, if anyone dials a tenant number, it should go to a local SIP trunk which points to the local IP; in this case it's 127.0.0.1 (see below). 

As you can see, we have created a dummy number on compro.audiomercy.com on extension 4001; in this screenshot extension, 4001 from pbx.audiomercy.com calls number 781-555-6666 on pbx.compro.audiomercy.com.

Try the following:

Create a SIP trunk and rename it. Here are the settings you will need to activate: 

  1. Name to interdomain "keep it simple" ;) 
  2. Type: SIP Gateway
  3. Global Enabled 
  4. Inter-office - Trunk settings set to yes 
  5. Dial plan for outbound calls: here you can choose any dial plan; for now we will need to create a new dial plan, so let's continue building the trunk 

Registration settings 

  1. Under proxy enter 127.0.0.1  
  2. Routing/Redirection as is

Number / Call Identification 

  1. Request: URI "let the system decide" which is the default
  2. From "Based on incoming call" 
  3. To " Same as Request - URI
  4. Remote-Party-ID "Based on incoming call" 
  5. Everything else stays as default
  6. Save

Dial plans

For the dial plan, you can create a new plan or use your existing one 

For the Trunk: use "Try Lookback"; for the pattern use * and pattern * 

You will need to go back into the SIP trunk and choose the new dial plan under the setting "Dial plan for outbound calls"  

Latest Articles

View All

Skills-Based Routing in V70: Match Calls to the Right Agent

Skills-based routing in V70 helps ensure incoming calls are matched with the most qualified available agents based on defined skills, language, and expertise. By combining IVR input with intelligent call distribution, organizations can reduce unnecessary transfers, improve first-contact resolution, and shorten handling time. With V70, skills can be defined directly within the PBX, allowing teams to set thresholds, prioritize expertise, and control how calls are routed across departments, queues, and different operational environments.

April 7, 2026

Snapshots in V70: Capture and Restore Your PBX with Confidence

PBX snapshots in V70 provide a reliable way to capture system state before changes are applied, enabling fast recovery, controlled rollback, and more predictable system management when updating configurations, testing call flows, or operating across multiple tenants. By preserving a point-in-time version of the system, administrators can reduce the risk of disruption, restore services quickly when issues arise, and maintain stability while making ongoing changes in complex communication environments.

March 31, 2026

Configuring Emergency Alerts and Notifications with V70 of the Vodia PBX

V70 introduces emergency alerts and notifications designed to ensure critical events are not missed and responses happen immediately. Alerts can be triggered directly by users, delivered across multiple channels including phones, email, mobile apps, and SMS, and can automatically initiate calls to predefined numbers. Administrators have full control over how alerts are configured, enabling consistent, reliable handling of incidents across real-world, multi-tenant environments.

March 26, 2026