To configure your Twilio trunk with the Vodia PBX, start by logging into Twilio and creating a trunk under Elastic SIP Trunking, where you set the termination SIP URI and localized options based on your location. Establish an authentication IP access control list by adding your Vodia PBX IP address, then create a credential list with your username and password, then create an origination SIP URI pointing to your PBX. After purchasing a Twilio number for inbound calls, complete the trunk setup in Vodia by entering all relevant SIP details and configurations; this ensures accurate registration and routing settings to facilitate efficient calling operations.
Under Elastic SIP trunking, create a trunk name under general to name your trunk.
Next is Termination, create a termination SIP URI,
Name the Termination SIP URI (for example, (mycompany).pstn.twilio.com); this SIP URI will be used for the outbound proxy of the trunk.
Twilio also has localized Termination URI. You can use this based on your location, so with your newly-created SIP URI you can also use mycompany .pstn.us1.twilio.com, etc.
{example}.pstn.us1.twilio.com (North America Virginia)
{example}.pstn.us2.twilio.com (North America Oregon)
Legacy phone systems may still work, but they often come with hidden costs, limited scalability, and little support for hybrid work. Aging hardware, ongoing maintenance, and rigid infrastructure can quietly hold businesses back as they grow. Cloud-based VoIP systems remove these constraints by reducing telephony expenses, improving flexibility, and enabling teams to communicate seamlessly from anywhere. For many organizations, modernizing business telephony is no longer optional, it is a practical step toward efficiency and resilience.
A streamlined integration connects the Vodia PBX with the ElevenLabs Voice AI Platform using a lightweight IVR JavaScript script and native SIP REFER for call transfers. Audio and call control are handled entirely through standard SIP signaling, while all conversational logic, prompts, voice selection, and routing rules are configured in the ElevenLabs dashboard. This approach removes the need for webhooks or WebSocket connections and keeps the PBX side intentionally minimal, making the deployment clean and production-ready.
Multi-tenant architecture allows MSPs to manage multiple customers efficiently on a single, secure PBX while maintaining strict tenant isolation. By sharing infrastructure, MSPs can reduce operational costs, apply updates and security patches centrally, scale customers on demand, and onboard faster without increasing complexity. As cloud and SaaS models continue to dominate, a well-designed multi-tenant phone system provides the control, flexibility, and reliability MSPs need to support growth, evolving requirements, and modern communications workloads.