To configure your Twilio trunk with the Vodia PBX, start by logging into Twilio and creating a trunk under Elastic SIP Trunking, where you set the termination SIP URI and localized options based on your location. Establish an authentication IP access control list by adding your Vodia PBX IP address, then create a credential list with your username and password, then create an origination SIP URI pointing to your PBX. After purchasing a Twilio number for inbound calls, complete the trunk setup in Vodia by entering all relevant SIP details and configurations; this ensures accurate registration and routing settings to facilitate efficient calling operations.
Under Elastic SIP trunking, create a trunk name under general to name your trunk.
Next is Termination, create a termination SIP URI,
Name the Termination SIP URI (for example, (mycompany).pstn.twilio.com); this SIP URI will be used for the outbound proxy of the trunk.
Twilio also has localized Termination URI. You can use this based on your location, so with your newly-created SIP URI you can also use mycompany .pstn.us1.twilio.com, etc.
{example}.pstn.us1.twilio.com (North America Virginia)
{example}.pstn.us2.twilio.com (North America Oregon)
Every missed call or unresolved issue can cost your business, making agent performance critical for call center success. The Vodia Agent Activity Dashboard provides real-time insights into agent availability, queue performance, and call metrics, enabling supervisors to quickly identify performance gaps, optimize productivity, and enhance customer experience. Agents receive actionable feedback and targeted training, while teams gain the visibility needed to manage workloads efficiently and maintain high service standards. With live monitoring, historical analytics, and smart queue indicators, Vodia ensures every customer interaction is handled effectively, helping businesses stay ahead of expectations and deliver exceptional support.
Vodia participated in NoVacancy Sydney 2025, Australia’s largest conference and exhibition for the accommodation industry, showcasing its cloud PBX solutions designed specifically for hotels, resorts, and other hospitality venues. With advanced VoIP and AI-driven features, Vodia enables properties to provide guests with seamless, personalized experiences while streamlining operations, reducing costs, and boosting staff efficiency. The company highlighted its recent integration with the Shiji Property Management System (PMS) and Microsoft Teams certification, making it a versatile communication platform for both boutique hotels and multinational chains.
The Vodia Call Recordings and Transcription Dashboard is a modern, powerful tool for businesses to manage and analyze call activity efficiently. Its sleek interface provides a widescreen view of key call metrics including average call length, calls per day, and ongoing calls in real time. With filtering, analytics, transcription, and export options, users can easily access, playback, and share recordings. Designed for industries requiring call recording for legal compliance such as healthcare, government, and utilities, it ensures secure storage, encrypted sharing, and more. Combining robust functionality with a user-friendly design, it helps businesses improve customer service, monitor staff performance, resolve disputes, and gain insights.
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