Tech

Cloud PBX: Why Your Business Needs It?

Published on:

December 30, 2019

A cloud PBX (Private Branch Exchange) is a virtual phone system that enables businesses to make and receive calls via the internet instead of via traditional phone lines, removing the need for physical hardware. Vodia’s cloud PBX offers advanced features like voicemail, call routing, CRM integration and mobile app support, enhancing communication flexibility and reliability. With no on-premises equipment required, it reduces costs and simplifies maintenance while allowing companies to scale easily and support remote teams. This solution provides all the functions of a traditional PBX with the added benefits of mobility, cost savings and modern VoIP capabilities.

What is a PBX and how can it benefit your business.

PBX stands for "Private Branch Exchange".  It's a telephone system within a company or organization that can connect users together via voice.  

  • Users can communicate internally within their office
  • Users can make outbound calls and receive them with their virtual numbers
  • Choices of SIP trunks using Voice over IP like (ISDN and Analog)
  • Proprietary Phones are now supported

Vodia offers a cloud solution for companies or network administrators looking for a phone system that offers calling features like:

  • Voicemail
  • Transfer calls
  • Call recording
  • Interactive voice menus (IVRs)
  • Call queues
  • ACD Email summary
  • Emergency Calls Priority
  • EPID for callback
  • ACD Exiting the queue
  • Fax to email
  • Google login
  • Hot Desking
  • Hotel PMS Integration
  • Hunt group distinctive ring
  • Hunt groups
  • Chat / Instant messaging
  • Intelligent call routing
  • IP-phone display
  • ACD Last agent routing
  • Missed calls with Email Notification
  • Mobility-Android app
  • On-hold messaging
  • Outbound call list
  • Personal Address book
  • Predefined trunk providers
  • Pre Recorded announcements
  • PSTN gateway setup
  • Queue call limit
  • Rate tracking
  • Real-time ACD reporting
  • Record emergency calls
  • Ringback tones.
  • CRM Integration; Zoho, Hubspot

Today's phone systems are found on-prem or in the cloud.

Benefits of a premise PBX

  • PBX is on the local LAN
  • Easy to backup or replace hardware if a failure occurs
  • LAN provisioning
  • Multicast paging
  • Runs on Windows and Linux

Benefits of Cloud PBX

  • No hardware on-premises
  • RPS provisioning
  • Reliable data center
  • Cost-effective
  • Mobile app
  • Runs on Windows and Linux

Vodia App

Android Vodia App

The Vodia Phone app is a free add-on for your Vodia PBX that lets you connect to your account on the PBX. The Vodia Phone app is a simple and intuitive user interface that puts your contacts and individual call history at your fingertips while providing a rich user presence. Also, starting with Android 5.0 Lollipop, based on WebRTC technology, you can place VoIP calls over WiFi or 3G at no cost, with a rich audio quality for a superior mobile VoIP experience.

For more information about Vodia Android app, follow this link

Vodia Android App - Chat

Choosing your hardware

If you're a network administrator, you already have the necessary skills to run a PBX on your network. You will need to choose a SIP desktop phone and a SIP trunk provider for making and receiving calls. The Vodia PBX operates on one core and doesn't consume too much memory. Make sure you have at least 2-3 cores and at least 8-16G of memory when deciding to run the Vodia PBX - it also really depends on the operating system. Windows is great: it has a graphical interface and has a lot of tools to manage the operating system. Linux is also an OS the Vodia PBX supports.

Choosing your SIP Desktop phone

Supported SIP Desktop Phones

The market is flooded with SIP desktop phones.  Luckily Vodia supports most of the best phones on the market, including Polycom, Cisco, Yealink, Snom, Htek, Vtech and Grandstream. For an overview or our support list, please visit this link. We have distributors who can also work with you on your deployment.

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