Configuring your US SIP Trunk Provider Skyetel with Vodia
Published on:
January 12, 2022
Skyetel is an innovative SIP trunk provider that seamlessly integrates with the Vodia PBX system, enhancing your communication capabilities. With features like multi-tenant billing, SMS functionality, and endpoint health checks, Skyetel is designed to meet the needs of modern businesses. When paired with Vodia, users can easily manage their communication needs, ensuring robust connectivity and flexibility. Setting up a Skyetel number with Vodia allows for efficient call routing and management, empowering businesses to streamline their operations and improve customer interactions. Experience a smoother communication flow and maximize your operational efficiency with the powerful combination of Skyetel and Vodia.
Skyetel is a granular SIP trunk provider that offers many features, including: multi-tenant billing for the Vodia multi-tenant PBX, SMS features, DIDs, Endpoint health checks and more. Here’s how to set up the Skyetel SIP trunk with the Vodia phone system.
Skyetel endpoint
The endpoint is where we will create an endpoint to the Skyetel network and the Vodia PBX routable IP address. Log in to your Skyetel account and navigate to the Endpoint group under “Endpoints.”
Endpoint Groups
Click on add Endpoint Group and enter the following:
Name: Name of the customer
Priority: 1
IP address: External IP address of the Vodia PBX
Port: 5060
Protocol: TCP or UDP
Description: Customer location or customer info
Add the endpoint.
Tenant
Skyetel also has a feature called “tenants," where you can set up your customer's billing information - this also includes the account ID, which is used to bill your tenant separately. Since Vodia is a multi-tenant phone system, it's also possible to use the same name under the account ID; in this case, it's best to use the FQDN created on the Vodia PBX. To learn how please visit create add URL: https://blog.vodia.com/skyetel_sip_trunk_vodia
For the tenant information enter the following:
Name: John Smith
Phone Number: 7815556698
Billing Emails: js@vodia.com
Contact Name: John Smith
Contact Phone number: 7815556698
Account ID jscompany.pbx.com
Purchasing a Skyetel Number
Next, you'll need to purchase a number for the Vodia PBX system. Navigate to Phone ---> Buy Phone Numbers
Category Local
Quantity 1
Phone Number: tick of the phone number box
Area Code: Choose your area code and press search
MOU "Minutes of use" (enter your estimate for number of minutes the number will use)
Assign Number
To make and receive calls, you will need to assign it to a tenant on the Vodia PBX. Once the number has been purchased, click on the cog; you will see the number with a red dot - this indicates the number isn’t peered to the tenant.
Phone number: Phone number
SIP Format: Choose how many digits you want coming into the Vodia PBX phone system
Call Routing :Choose Endpoint Group
Endpoint Group: Choose endpoint c
Tenant: Choose the tenant you want to bill
Save the configuration
Setting up the Skyetel on the Vodia phone system
Now that the account is set up on the Skyetel SIP trunk provider, we can set up the Vodia PBX to use the account.
Navigate to SIP trunk on your domain PBX and choose the Skyetel template to add your customer's DID, then press create. The template has everything set up for you, so there’s no need to change any settings.
Also, the Vodia dial plan has already been created automatically, so you can make test calls.
Sending the inbound call to an account
Navigate to your new Skyetel SIP trunk and choose where you want to send the call. Here are some of the choices:
Default
Send calls to destination in the Request -URI
Send all calls to a specific account
Send to 10-digit DID
Match extension after prefix
Use a list of expression
For this tutorial, we are using default. The Vodia phone system will match the DID assigned to the extension and send the call to the user. Visit https://doc.vodia.com/docs/did-management for more information about DID management.
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ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.