QUESTBLUE AND VODIA GIVE END-USERS MULTI-DIRECTIONAL SMS AND MMS
QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th
Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.
Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.
Organizations are shifting focus from mere profitability to a sustainable business model that will ensure continued sales, and the Covid-19 pandemic has accelerated these efforts. The smartest companies are moving from cost focus to more customer-centric strategies to acquire new customers and nurture their brand loyalty. Just like any relationship, your relationships with your customers need to be nurtured – by listening to them, by understanding their needs and providing them with a great experience.
The ultimate goal of deploying advanced technology in a business environment, including your call center, is to provide better customer service and improve customer experiences. By reimagining your call center as a way to greet and retain customers, as a core component of your business, you can deliver superior CX experiences that will drive growth and differentiation. This is where your customers interact with your brand – think of it as your lobby and reception area.
Vodia’s contact center functionality combines unified communications and customer service by providing businesses with all the necessary tools required to convert first time customer interactions into long lasting customer relationships. A fully self-managed solution requiring minimal intervention, Vodia’s call center functionality can help you streamline your business operations and improve communications by delivering a powerful suite of Automatic Call Distribution (ACD) features, including IVR voice assistants, agent statistics reporting, call accounting, agent coaching and call recording capabilities.
Key Vodia Features for Call Centers
Key Benefits of Vodia’s Comprehensive Call Center Solution
Our robust, state-of-the-art cloud call center solution brings numerous benefits to your organization:
Platform Integration
The number of channels via which consumers can interact with a brand continues to expand, as social media channels have begun to outstrip email and voice in popularity, particularly as most companies have shifted the marketing of products and services to social platforms, everything from Facebook groups to Shopify stores, coupons on Honey…these days, sales and marketing have to take multiple channels into serious consideration.
One of the issues for brands here is supporting different mediums. Facebook, Twitter, Instagram, and WhatsApp are just some of the most prevalent social channels customers can reach brands; these brands, however, still have to tend to email and voice. Vodia provides an all-in-one contact center solution that improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.
Want to find out everything we can do for your call center? Contact us, sales@vodia.com.
QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th
Vodia is thrilled to announce its first live Lunch and Learn in over two years will be held at the Manhattan Hilton in midtown on Jun 24, 2022 from 9:00 AM to 4:00 PM.
In diesem Kurztutorial erfahren Sie, wie man die Mailbox in der Smartphone-App für die Vodia PBX nutzt.