Editorial

Voice is Back!

From mobile voice notes to IP-based voice calls, voice is once again dominating communications.

“Businesses and consumers alike are rediscovering the efficiency advantages provided by person-to-person, voice-based communication,” says Lucien Brink, Executive Head of Products and Services at ICTGlobe.com, “and this trend is set to continue well into 2022.”

Powered by Voice over Internet Protocol (VoIP) communication options that are about 45 percent more affordable than fixed line, as well as plummeting mobile interconnect rates, voice-based technologies are set to rocket this year and next. comScore says half of all web searches will be voice searches by 2021, while Gartner predicts 30 percent of searches will be done without a screen this year. When it comes to VoIP, a recent report by Future Market Insights predicts there will be 116.5 million VoIP users globally in 2022.

“In 12 months or less, domination of telecoms by voice will be complete, with VoIP leading the charge,” says Mr Brink.

Aside from affordability, VoIP’s strength is this voice-based, scalable communications technology provides an extensive range of value-added call handling and management capabilities easily deployed via simple web interfaces.

“While reduced communications costs are the biggest driver for VoIP adoption, the ability to plug-in enterprise-class PBX systems, like the industry-leading Vodia cloud PBX, is another huge advantage of the technology,” adds Mr Brink.

VoIP resellers are very much in demand by first tier telecoms network owners like ICTGlobe.

“Operating our own interconnect and networking facilities means we can reliably offer affordable voice calls and other value-added services,” explains Mr. Brink, “but we depend on resellers to help us evangelise all of this outstanding technology. We are truly passionate about VoIP as a leading voice-based communications technology.”

The current voice boom, coupled with VoIP, means IT companies, computer retailers, online ICT stores and others wanting to diversify their revenue streams can make good margins on hosted and on-site IP-based voice services with ICTGlobe’s turnkey reseller platform. The upswing in demand for voice-based telecoms arrives at a perfect time, as ICTGlobe recently revamped its reseller platform.

ICTGlobe’s “‘The Ninja” helps the firm’s resellers reduce their cost base through the use of an efficient, single-view online portal. The Ninja enables resellers to get on with the business of winning, pleasing and retaining both SMEs and corporate clients: this intuitive portal can provision new client voice and data services in minutes, compared to the hours previously required for manual set-up by resellers.

“IP-based fibre provides about the best quality voice one can experience. Helped by the right reseller partners, ICTGlobe is looking forward to welcoming more South African SMEs and other business users to the world of VoIP in 2021 and 2022.”

As a Tier 1 operator, ICTGlobe.com owns its telecoms network, with full control over roll-out and maintenance of this core asset. Operating its own interconnect-, datacentre- and networking facilities means ICTGlobe.com can reliably offer voice calls at the country’s most competitive rates backed by affordable hosting and managed services. Combined with the power of Vodia cloud PBX multi-tenant, it gives resellers true simplicity with quick setup via the ICTGlobe Ninja portal.

ICTGlobe.com wants to help your SME make the best, most robust ICT investments – we want to make you an ICT ninja. Contact us to find out more, info@ictglobe.com.

Latest Articles

View All

White-Labeling the Vodia App

White-labeling is a way manufacturers support well-known brands, simplifying both market access and customer recognition. It is used in many industries, including the telecom industry. While it’s easy to brand web pages and emails (including the Vodia PBX frontend and backend), white-labeling hardware and apps is a different topic.

March 9, 2022

Vodia marks a decade as industry leader, pioneer, Podcast

“We were jumping on that train very early,” says Christian Stredicke, serving the MSPs, Vodia is marking a decade as a leader and pioneer in offering PBX software that effectively turns mobile phones, laptops, PCs and standard VoIP phones into clients everyone in an organization can use for communication.

March 9, 2022

Best Practices for Holiday CX: What to Play and When

Our partner, Easy On Hold (EOH), based in Kalamazoo, MI, provides streaming music and messages on a custom marketing schedule for contact centers, enterprise-level corporations and small-medium size businesses via their phones and overhead environments. The company creates effective message on hold productions, auto attendant and IVR greetings, overhead announcements, and overhead music solutions. And they’ve got some great guidance for what to play and when for your callers during the holidays.

March 9, 2022