Asad Khan

Tech

Vodia's IVR has become even more powerful with JavaScript control, enabling dynamic prompts and call flow adjustments directly from a server. By leveraging HTTP requests, the IVR can fetch responses in real-time, allowing customized greetings, prompts, and call transfers based on caller input. For example, customer codes entered via DTMF can be validated through a server, triggering personalized responses and directing calls to the appropriate destination. This flexibility enhances automation and improves customer interactions, making Vodia’s IVR a highly adaptable and intelligent solution for businesses.

Announcement

This article discusses the release of version 5.0.1 of the snomONE PBX, highlighting fixes and improvements made following the 5.0.0 release. Users who installed version 5.0.0 can now easily upgrade through the web interface by inputting a simple XML link. One of the major issues with 5.0.0 was a JavaScript error preventing administrators from changing PINs for extensions, especially when Microsoft Lync was not enabled. The article also addresses the template error for fax messages, which had been left empty in the build process. Additionally, improvements were made to the Microsoft Lync presence update, with a more efficient DNS lookup for easier setup. Although snomONE is working on integrating Office 365 Lync presence features, this may be included in the upcoming version 5.1.

Tech

Addressing a challenge with LDAP, VoIP phones lack the ability to write new contacts to the address book. For users of snom phones, a solution involves utilizing the snom button mode, specifically the "keyevent" mode with the F_ADR_BOOK parameter. This configuration enables users to add phone numbers directly from the phone keyboard, bypassing the need for PBX login and web interface use. This versatile approach can also be applied to other functions and is similarly available for Grandstream, HTek, and Yealink phones.

Tech

In Vodia Networks' upcoming version 60 build, a new feature allows users to log in with their Google accounts seamlessly. This is made possible through a JavaScript library from Google, providing a secure and convenient login experience. The process involves obtaining a token from Google, and users can benefit from features like two-factor authentication. Setting up this feature requires configuring the domain on the Google API site and integrating a Client ID into the PBX web interface. Scheduled for release in version 60.2, this enhancement simplifies user logins.

Tech

Vodia PBX offers seamless integration with Zoho CRM, enabling businesses to efficiently manage call data. This integration allows for the automatic logging of both inbound and outbound calls in Zoho CRM, providing essential information like call start time, duration, contact names, and associated accounts. Agents receive convenient pop-up notifications for incoming calls and call completion, giving them the flexibility to enter call details in real-time or at a later point. For comprehensive guidance on this integration, businesses can access the full documentation provided by Vodia.

Tech

The method detailed in the post explains how to efficiently run multiple PBX instances on a single server with multiple CPU cores. By following the steps described, businesses can significantly reduce hosting costs while maintaining excellent server performance. The approach involves installing the first PBX instance, copying necessary files for additional instances, assigning separate IP addresses, and setting up startup scripts for each instance's control. The post also discusses fine-tuning for optimal performance and mentions alternative approaches such as containerization and virtualization in similar setups.

Tech

In Vodia PBX version 60.3, users can now customize call pickup LED behavior by adding "no" to the pattern syntax, preventing the LED from blinking. This feature is useful in scenarios where specific permissions are required, such as limiting call pickup on a manager's phone to selected extensions. The enhancement ensures flexibility without sacrificing backward compatibility, providing a more user-friendly experience.