Tech

Disable pickup on a BLF

Published on:

October 12, 2018

Veröffentlicht am:

October 12, 2018

In Vodia PBX version 60.3, users can now customize call pickup LED behavior by adding "no" to the pattern syntax, preventing the LED from blinking. This feature is useful in scenarios where specific permissions are required, such as limiting call pickup on a manager's phone to selected extensions. The enhancement ensures flexibility without sacrificing backward compatibility, providing a more user-friendly experience.

It’s usually quite useful to be able to pick up calls by pressing a fast-blinking LED on your VoIP phone. This has become a standard feature on most IP-PBXs today, and practically all VoIP phones support it. 

There are, however, some situations wherein you don’t want to press the LED - sometimes the LED should just come on without blinking, so the user can see the extension or resource is busy. This can be a problem of permission, when users shouldn’t be able to pick up calls, e.g., on a manager’s phone only certain, predetermined extensions should be able to retrieve that call. 

A blinking LED actually "promises" pressing the LED will pick up an incoming call. This wasn’t always the case with the Vodia PBX; it could happen the LED was blinking, but the user might press the button and find it wasn’t possible to pick up the call. This didn’t result in a good user experience, so we decided to correct it. 

In every account we had the field, "permissions to monitor this account" (pretty much from the beginning), and this was a flexible way to define who could see the status on the resource. This list could exclusively show extensions or use simple patterns to define the permissions.

The problem was the LED was either dark or lighted - what we needed was a mode between these two states that would just enable on/off status. We discussed adding another field to define this, but it turned out a simple extension of the pattern syntax was easier.

Beginning with version 60.3, the PBX would look for a flag, “no” (for no pickup) behind the pattern. This way it would be easy to mix the permissions, e.g., the pattern "44 55:np 5*" would mean extension 44 can see anything, extension 55 would only see on/off status and other extensions beginning with 5 would see everything. The pattern is backward compatible with previous versions, so there’s no worry about behavior in upgrades. 

Latest Articles

View All

Vodia: An Integration Paradise

Vodia redefines B2B platforms with its seamless integration solutions. Vodia's complimentary services facilitate effortless connections to communication systems, amplifying efficiency and refining workflows. Whether it's interfacing with industry-leading software providers, bridging with Microsoft Teams, or integrating chatbots, Vodia ensures comprehensive compatibility. Communication becomes the catalyst for streamlined processes, catapulting businesses into a realm of heightened productivity. Embrace the future with Vodia, where innovation and integration converge to shape a transformative business landscape.

February 22, 2024

Exceedingly Well: The Vodia Healthcare Services Communications Solution

Vodia's specialized phone system for healthcare optimizes communication, reducing wait times and simplifying staff tasks while ensuring data security under HIPAA and GDPR regulations. With features like appointment scheduling and Smart Fax, it enhances patient care and streamlines operations. Its flexible integration options make it a cost-effective solution for telemedicine, supported by a team of experts committed to delivering excellence in healthcare communication solutions.

February 19, 2024

Celebrating Two Decades of the Pulver Order

The Pulver Order, approved by the FCC in 2004, legalized VoIP, marking a pivotal moment in telecommunications history. It facilitated the integration of voice and data networks, revolutionizing communication and fostering a new era of innovation. This landmark decision unleashed a wave of entrepreneurial energy, propelling technologies like SIP into prominence and paving the way for the modern cloud phone systems we rely on today. As we commemorate this milestone, we celebrate the enduring legacy of the Pulver Order in shaping the dynamic landscape of communication.

February 12, 2024