Vodia PBX now enables users to schedule reports beyond daily intervals - the PBX now supports weekly, monthly, and quarterly options. Reports can be combined, such as “0:00/week 0:00/month,” to send both weekly and monthly reports at midnight. Caution is necessary, however, when scheduling quarterly reports on busy systems (due to performance concerns). The web interface now offers period selection for reports, such as the current or previous day, week, or month. While this simplifies report generation, large systems should be mindful of potential slowdowns when accessing large amounts of data. The "Try" button continues to generate daily reports.
A common requirement for PBX systems is to generate reports. Many of those reports are generated daily. The Vodia PBX offers such reports for ACD and other accounts at midnight, where “midnight” was a term that could be specified in a field in which the the email address for the report had to appear.
Interestingly, it was already possible to specify more than one time when the report should be generated. We are now building on this possibility and extending it beyond the day.
The old syntax just accepted the time of day (in 24-hour format) when the report should be generated. Because the PBX checks every 15 minutes, it had to be in 15-minute intervals (like 3:45). We have now extended that format to accept either the weekday (“sun”, “mon”, … “sat”) or just “week” for Sunday. It's also possible to use “month” for monthly reports and “quarter” for quarterly reports.
It's also possible to combine those reports. For example, “0:00/week 0:00/month” will send both weekly and monthly reports at midnight.
It should be noted that sending out a quarterly report on very busy systems is not a good idea, as it will cause the PBX to perform a table scan on all CDR records, which can take minutes before that process is completed.
The “Try” button will always generate daily reports.
We have also taken the concept into the web interface. The domain ACD page, where you can see agent activity, now also includes a new button for the selection of the period that should be reported. By default it's the current day, but you can select the previous day, the previous week (assuming the week starts on Sunday), the current month and the previous month.
As with the midnight CDR, you need to be careful when loading the whole month of CDR if you have very busy systems. The system limits the search to the current ACD, but if there are millions of CDR this will keep the system busy for a few seconds.
The login stat below the Agent activity and the call dropout report is always per day. This is something we might address in future versions—one of the main challenges is to display agents that use the login and logout a lot without filling up the whole screen.
Many organizations rely on Microsoft as the foundation of their daily operations, but their communication systems often exist in parallel rather than in harmony. Vodia closes that gap by bringing telephony into the same environment where teams already work, turning separate systems into one connected structure. This approach removes friction between platforms, simplifies management, and gives IT teams better control and visibility over daily communication. It also creates a more seamless experience for employees, reduces operational overhead, and builds a stronger, more flexible foundation that supports growth, collaboration, and long-term scalability.
Vodia will be attending CVxExpo 2025 in Glendale, Arizona, from November 3–5. Sales Engineer Eric Altman will be on site to meet with current and prospective partners, demonstrating how Vodia’s PBX solutions can strengthen technology roadmaps for 2026. This year, Vodia highlights new integrations with ActiveCampaign, Freshdesk, HighLevel, Microsoft 365, Microsoft Presence, monday.com, and Odoo Cloud, along with enhanced call center capabilities such as agent activity dashboards, call recordings, and transcription features. Partners and attendees can schedule meetings with Eric to learn more about scalable, feature-rich, and cost-effective telecommunications solutions built for enterprises and SMBs.
Vodia Enterprise Call Analytics gives businesses comprehensive, real-time insights into every aspect of their call operations. Built natively into the PBX, it delivers live, color-coded dashboards, detailed call records, smart filtering, and exportable data. Enterprises can track key metrics such as answer rates, call volume, peak hours, talk times, and top performers, while also monitoring call quality through integrated MOS scoring. By turning call data into actionable intelligence, Vodia helps organizations optimize team productivity, improve customer experience, manage costs effectively, streamline workflows efficiently, and make smarter, data-driven decisions that contribute directly to revenue, operational performance, and long-term ROI.
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