Vodia PBX now allows users to schedule reports beyond daily intervals, supporting weekly, monthly, and quarterly options. Reports can be combined, such as “0:00/week 0:00/month,” to send both weekly and monthly reports at midnight. However, caution is needed when scheduling quarterly reports on busy systems due to performance concerns. The web interface now offers period selection for reports, such as the current or previous day, week, or month. While this simplifies report generation, large systems should be mindful of potential slowdowns when accessing large amounts of data. The "Try" button continues to generate daily reports.
A common requirement in PBX systems is to generate reports. Many of those reports are generated daily. The PBX was already offering such reports for ACD and other accounts at midnight, where “midnight” was a term that could be specified in a field where the email address for the report had to be put.
Interestingly, it was already possible to specify more than one time when the report should be generated. We are now building on that possibility and extend it beyond the day.
The old syntax just accepted the time of day (in 24-hour format) when the report should be generated. Because the PBX checks every 15 minutes, it had to be in 15-minute intervals, like 3:45. We now extended that format to accept either the weekday (“sun”, “mon”, … “sat”) or just “week” for Sunday. It is also possible to use “month” for monthly reports and “quarter” for quarterly reports.
It is also possible to combine those reports. For example “0:00/week 0:00/month” will send both weekly and monthly reports at midnight.
It should be noted here that sending out a quarterly report on very busy systems is not a good idea. This will cause the PBX to perform a table scan on all CDR records which can take minutes before that process is done.
The “Try” button will always generate daily reports.
We have taken the concept also into the web interface. The domain ACD page where you can see the agents activity now also spots a new button where you can select the period that should be reported. By default it is the current day, but you can select the previous day, the previous week (assuming that the week starts on Sunday), the current month and the previous month.
Like with the midnight CDR, you need to be careful if you have very busy systems to load the whole month of CDR. The system does limit the search to the current ACD, but if there are millions of CDR this will keep the system busy for a few seconds.
The login stat below the Agent activity and the call dropout report is always per day. This is something we might address in future versions—one of the main challenges is to display agents that use the login and logout a lot without filling up the whole screen.
Vodia Sales Engineer Eric Altman participated in a strategic planning meeting in Washington, DC, with BCM One, SIP Trunk, Cove Central, and elite resellers to discuss joint strategies and goals for 2025. As a trusted partner of these organizations and a member of the Cove Central Technology Alliance Partner Program (TAPP) since November 2023, Vodia continues to build on its strong industry relationships. The meeting highlighted opportunities for collaboration and innovation, aligning with Vodia's 2019s recent milestone: the certification of the Vodia PBX for Microsoft Teams. Announced in November, this certification enables businesses to enhance their Teams ecosystems with critical functionalities such as SIP trunk call routing and VoIP endpoint connectivity.
Transportation companies require robust communication tools that go beyond standard features. By integrating the Microsoft-certified Vodia PBX with MS Teams, businesses gain essential functionalities like overhead paging, emergency calling, priority routing, and failover solutions. This powerful combination ensures seamless connectivity between drivers, dispatchers, and office staff, even in remote areas. With its ability to integrate with vehicle systems and non-Teams-compatible devices, the Vodia PBX transforms communication for logistics companies, enhancing safety, productivity, and customer service. It empowers transportation businesses to maintain 24/7 operational efficiency, even in the most demanding scenarios.
Vodia’s 2024 recap highlights several key milestones, including the certification of our PBX for Microsoft Teams, which will shape the direction of our platform moving forward. We’re addressing areas where Teams falls short, particularly through SIP interoperability. In addition, our efforts to integrate Realtime AI via APIs have shown great progress, with exciting advancements planned for 2025. We’ve also made significant improvements to our PBX interface, transitioning to the more modern Tailwind framework, and launched a native Android app. iOS improvements are also in the pipeline. With AI set to transform telephony, Vodia is positioned to lead the way, bringing AI-driven capabilities to enhance productivity in 2025.
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