Tech

Vodia's phone system offers seamless music on hold using the Easy On Hold service, which enhances the customer experience during wait times. The hold feature, originally patented by Albert Levy, allows for managing multiple calls efficiently, keeping one caller engaged while addressing another. Easy On Hold streams in unicast mode, enabling the same stream to be shared across Vodia's multi-tenant PBX. To implement this, a routable IP is required, and opening the appropriate inbound port for streaming may be necessary.

Tech

To configure VoIP Innovation SMS with Vodia PBX, start by ensuring you have Vodia version 66.0.7, a VoIP Innovations account, and a purchased DID number. Log in to your VoIP Innovations account, create an SMS-only API app using Apidaze, and set the SMS request URL to your PBX domain. Assign your DID number to this app for SMS functionality. Then, in the Vodia PBX, enable SMS at the domain level and configure the messaging settings by entering the API key, secret and SMS DID. Finally, test the SMS feature using the Vodia Windows App by sending a message to a number formatted as 1XXXXXXXXXX.

Tech

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

Tech

To send a Vodia QR code for the Vodia App, you need to configure your PBX to send a welcome email containing a 2D QR code to your subscribers. First, ensure your Vodia setup has a Fully Qualified Domain Name (FQDN), a valid certificate (like one generated through Let's Encrypt) and an email service provider such as Google SMTP or AWS SMTP. Log in to the Vodia PBX, navigate to the administrator settings under Security, and enable the option to "Include 2D barcode in user welcome email." Save your changes, and the QR code will be automatically sent to new users, allowing them to easily access their extension account on the Vodia App.

Announcement

Vodia Networks announces the addition of a new premier partner located in Brunswick, ME. Cove Central, Unified Communications Service Provider has completed necessary training, SIP trunk certification and interoperability with Vodia’s PBX.

Announcement

UC-247 will allow resellers to advertise their Vodia PBX offering on their website, and whilst the prospective client is in the purchasing mode, enable them to complete a few simple steps, all maintaining the Reseller brand, using the resellers set pricing, and their terms and conditions. Once completed the system will take initial payment by Debit/Credit Card and set up a recurring monthly Direct Debit (both using the reseller’s payment gateways). The platform immediately provisions the PBX, Domain, SSL Certificate, DNS, Extensions, SIP Trunks, Hunt Groups, Dial Plans, DIDs, Number Purchases, Number Porting, all without any work from the reseller.

Announcement

UC-Reseller launched its automated provisioning platform, UC-247, on November 26, 2020, enabling resellers to offer the Vodia PBX seamlessly on their websites. This platform allows prospective clients to complete their purchases while maintaining the reseller's branding and pricing structures. The UC-247 system automates the entire provisioning process, including setup of the PBX, SSL certificates, DNS, and more, all without requiring any manual intervention from the reseller. This innovation significantly reduces installation times to zero and enhances the reseller's ability to attract customers at the moment of purchase, which is crucial in a competitive telecommunications market.

Announcement

QuestBlue, provider of SIP Trunks and Wholesale Voice Services, and SIP Server Software Developer Vodia Networks today announced a strategic partnership that establishes QuestBlue as an officially approved SIP Trunk Provider listed within the Vodia PBX. Resellers and MSPs in the US can now utilize QuestBlue’s certified SIP Trunking services for voice calls as an integrated and compliant solution.

Tech

If you’re already using Digital Ocean to deploy your Vodia PBX, this will be a game changer for future installations. The ease and speed with which you can accomplish this will now be cut significantly by this new configuration. If you however do not use Digital Ocean with your Vodia set-up, it’s remarkably simple to set up, and we encourage you to try it. In three simple steps, you can go from absolute zero to VoIP hero and have your own Vodia system completely up and running. Just set your instance options, deploy, and configure!

Announcement

CyberData, Designer, Developer and Manufacturer of innovative SIP Endpoints and Vodia Networks announce a completed certified partnership with each other. Resellers and MSPs in the VoIP industry will now be able to provide a certified PBX/SIP Endpoint combination that is compatible with MS Teams. This collaboration opens up significant opportunities for SMB end users, or those businesses in the education, medical, and public/private sector.

Tech

The Vodia PBX has enhanced its communication capabilities by integrating Twilio’s SMS and MMS API, allowing users to send and receive messages directly from the Vodia platform. This integration supports seamless messaging across Vodia applications, including Windows, web browsers and mobile apps. To get started, users need a Vodia PBX license, a Fully Qualified Domain Name (FQDN), a Let's Encrypt certificate and an active Twilio account. After purchasing a Twilio DID number for SMS and voice, you’ll configure the webhook settings in Twilio to direct incoming messages to your Vodia PBX. In the Vodia admin panel, input the required Twilio credentials and save your settings.

Announcement

VOIP America, a Cloud Communication and Collaboration Distributor, and Vodia Networks have announced a strategic partnership in the Latin American market. Resellers and MSPs in the region can now rely on VOIP America to meet their demands. This incredible partnership strengthens Vodia’s presence in Central and South America, including hardware, software, support and certification training.