Editorial

Automatic Call Distribution (ACD) is a system that efficiently routes incoming calls to a group of agents, placing callers in a queue with hold music or announcements to prevent lost calls. It's especially beneficial in call centers, where it allows multiple agents to assist customers without waiting for specific individuals. Key features include call logging, advanced routing, performance tracking and CRM integration, all designed to enhance customer satisfaction and operational efficiency.

Tech

Hot desking allows employees to log in to any available phone in an office, enabling them to retain their direct numbers, caller ID and voicemail access from any desk. This flexibility reduces the need for dedicated workstations, helping companies cut costs on office space and equipment while enhancing mobility and adaptability for employees. It also fosters communication and collaboration by letting employees switch workspaces as needed. The Vodia PBX hot desking feature supports this functionality by allowing users to easily log in and out of phones using a secure PIN, ensuring seamless call handling and improved productivity.

Tech

The Vodia Networks Multi-Tenant (MT) edition now supports the creation of X.509 certificates using the ACME protocol, which can be facilitated through HTTP and DNS challenges. This feature allows administrators to establish a Fully Qualified Domain Name (FQDN) on the PBX, enhancing security with HTTPS. To create a domain, users log in to their Vodia Cloud PBX, navigate to the domain section and set up an A record in their DNS provider (like GoDaddy). Once the domain is established, the PBX can automatically manage certificates, including renewal and deletion, ensuring secure management access.

Tech

The integration of snom SIP desktop phones with the Vodia PBX allows for secure and efficient provisioning, utilizing protocols such as TLS for encryption and SRTP for secure voice communications. The system supports multiple provisioning methods, including automatic LAN detection, which facilitates easy pairing of devices within the same network, and manual provisioning for specific configurations. This seamless integration enhances the user experience by ensuring quick setup and reliable connections while taking advantage of Vodia's extensive features. For more details, you can refer to Vodia's official documentation.

Tech

The Vodia PBX now supports Zoiper softphone QR code provisioning, allowing fast setup for remote teams and service providers. Zoiper, compatible with Apple, Windows, and Android, is ideal for businesses needing a flexible and mobile workforce; it offers centralized control and streamlined user management in Vodia’s Multi-Tenant Edition. After setting up an SMTP server in Vodia, administrators can email users a QR code for quick access on the Zoiper app by scanning, enabling immediate and secure connection. This efficient provisioning method enhances mobility, reduces setup time and strengthens collaboration across locations.

Tech

Vodia's multi-tenant Cloud PBX is a robust solution designed for Managed Service Providers (MSPs) seeking scalable and efficient voice management. This platform allows MSPs and ITSPs to manage multiple customer domains from a single PBX instance, offering features such as extensions, hunt groups, DID management and high-level voice encryption. Additionally, Vodia supports a range of SIP trunk providers and devices, ensuring flexibility in communication. With no upfront costs and free onboarding through our training program, we deliver a straightforward and effective experience for partners looking to enhance their telecom offerings.

Announcement

Vodia is excited to announce the release of PBX Version 63.0! In this release, we’ve made updates and changes to increase the security of sensitive data; we've updated call recording features, trunk DNS lookup processes, software update processes, and more. We’ve also added features that enable you to stream recordings, enact a routine nighttime reboot of your phones and transcode voicemail messages into MP3 format. We've updated and improved graphs, and we fixed a few bugs. And we've added support for the easy setup of ZoiPer softphones.

Tech

Vodia PBX now enables users to schedule reports beyond daily intervals - the PBX now supports weekly, monthly, and quarterly options. Reports can be combined, such as “0:00/week 0:00/month,” to send both weekly and monthly reports at midnight. Caution is necessary, however, when scheduling quarterly reports on busy systems (due to performance concerns). The web interface now offers period selection for reports, such as the current or previous day, week, or month. While this simplifies report generation, large systems should be mindful of potential slowdowns when accessing large amounts of data. The "Try" button continues to generate daily reports.

Tech

This article explains how to configure a SIP trunk with VoIP.ms on the Vodia PBX, starting with ensuring your system is properly set up with NAT, firewall checks, and correct SIP settings. After configuring your VoIP.ms account, including setting the device type and dialing mode, you'll gather necessary details like the username, password, DID numbers, and registrar server. In the Vodia PBX, create a new SIP trunk and input the VoIP.ms settings such as registrar, username, and password. You'll then configure how incoming calls are routed, either based on the Request-URI or directing them to a specific account. Once completed, save the settings and the trunk will register automatically (with the dial plan generated for you).

Tech

Provisioning a Yealink phone with the Vodia PBX involves resetting the device, logging in through the phone’s web interface and linking it to the PBX using its MAC address. Once reset, retrieve the phone’s IP and enter it in a browser to access the login interface. Register the MAC address with the desired extension on the Vodia PBX, then enter the PBX server URL in the phone's “Auto Provisioning” settings. Confirming and initiating this auto-provision process connects the phone to the PBX, allowing it to register and be ready for use within minutes.

Tech

This article explains how to provision Yealink phones with Vodia’s zero-touch plug-and-play using LAN provisioning. Vodia supports a range of Yealink models, including the T21P, T46G, W60P, and more. Once the phone is reset to factory settings, the Vodia PBX automatically detects the device on the network and displays key information such as MAC address and model. After selecting an extension, the phone registers with the system, making it ready for use. This simple process ensures quick integration of Yealink phones into the Vodia PBX, enabling a hassle-free setup with minimal configuration.

Tech

This guide provides a comprehensive overview of configuring the Vodia phone system with Telnyx phone service using Registration. It begins with setting up a Telnyx account, including purchasing a phone number and creating a connection with secure credentials. Once the connection is established, the guide walks you through provisioning your number and assigning it to the created connection. The outbound profile setup enables outbound calling via Telnyx, and Vodia PBX integration is simplified with automatic dial plans. Additionally, we cover routing incoming calls to specific extensions or external URLs, along with managing multiple DIDs through Vodia DID management.