Announcement

Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.

Tech

SMS is cool when you can send SMS and MMS messages directly to customers from your user portal. To configure your Skyetel SMS, log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner (shown below). This will bring you to the API section.

Announcement

“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”

Announcement

“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”

Editorial

Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.

Editorial

Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.

Tech

The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.

Tech

snom phones are highly customizable and work seamlessly with the Vodia phone system, making deployment simple. In certain cases, however, like configuring the internal directory on a line key, special settings may be needed. To achieve this, Vodia's snom mode allows users to define and provision settings for snom phones. For example, by using the keyevent F_ADR_BOOK, you can assign a line key for the internal directory. After saving, Vodia will automatically push the new configuration to the phone, eliminating the need for manual reboots.

Tech

Cloudflare is a service that enhances security and performance by masking your web server's IP. For users of the Vodia multi-tenant PBX, however, masking the DNS IP can cause issues during phone registration. While the phone can initially provision via HTTP, it won't register because the masked DNS IP blocks communication. To resolve this, you need to disable the Cloudflare proxy for your DNS, allowing the phone to register correctly. Find out how to get your phone registered by adjusting these settings in your Cloudflare account.

Editorial

In tandem with our cloud PBX, the Vodia app, available for Android and iOS, neatly and simply separates private and professional conversations. The app connects to your office phone system via a QR code, which is scanned in the app – once the QR code is scanned, all of the staff member’s office settings in the PBX are now included in the smartphone OS, and anything you could have accomplished with a desk phone in the office or with the softphone on your desktop can now be done with your smartphone.

Tech

Setting up thinq.io SMS on the Vodia phone system involves several key configurations within the thinq.io user portal. First, you must configure your thinq.io number to support SMS. Next, set up the IP allow list by adding your Vodia phone system's IP address under Messaging. For messaging URLs, specify your DNS for both inbound and outbound messages, being sure to select the appropriate formats. After creating your API tokens in thinq, record your Account ID for Vodia integration. Finally, navigate to the Vodia system settings to input thinq.io details and enable SMS for user extensions, ensuring unique SMS numbers for each user.

Announcement

QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th