Vodia’s 2024 recap highlights several key milestones, including the certification of our PBX for Microsoft Teams, which will shape the direction of our platform moving forward. We’re addressing areas where Teams falls short, particularly through SIP interoperability. In addition, our efforts to integrate Realtime AI via APIs have shown great progress, with exciting advancements planned for 2025. We’ve also made significant improvements to our PBX interface, transitioning to the more modern Tailwind framework, and launched a native Android app. iOS improvements are also in the pipeline. With AI set to transform telephony, Vodia is positioned to lead the way, bringing AI-driven capabilities to enhance productivity in 2025.
Greetings from Vodia. I hope this finds everyone looking forward to a wonderful holiday season.
I’m happy to announce that 2024 is full of exciting news for Vodia. Our biggest announcement, which we made in November, is that our PBX is now certified for Microsoft Teams. While this is an outstanding technical achievement for our company, it will also significantly impact our roadmap.
We are convinced Microsoft will continue pushing Teams as the office phone system, and we will continue to focus on areas where it’s difficult to use Teams as a standalone communications platform, and on the SIP interoperability we’ve built into our PBX that opens up these areas. As we all know, telephony and VoIP are sprawling, complex landscapes, and even giants like Microsoft can’t cover all of the terrain, something I recently discussed with Doug Green, the publisher of Technology Reseller News, on his podcast. We believe this is a great opportunity for our partners, especially when it comes to a number of specific industry verticals.
The other topic that dominated 2024 at Vodia is the integration of Realtime AI through various API.
The OpenAI API integration was really just a humble start for us: right now it’s expensive, the Vodia interface makes it hard to use and its functionality is limited. We expect, however, that prices will come down, we’ll make it easier to use and a better marketplace understanding of how to use this technology will open up further and quite exciting opportunities - we’ll go from low-hanging fruit to the better fruit currently hanging further up the tree! The blind transfer was a start, to which we will add attended transfer and other methods, including mute and recording. The integration framework that communicates with various CRM systems might actually become very useful, particularly, for example, when we can feed more context about the caller into the API and perform customer changes “back into” the CRM.
We also did a lot of internal cleanup in 2024 within the PBX. Version 68 was and remains a mature version, and it was difficult to exceed this maturity with Version 69, but we are starting to see returns on our housekeeping, and we are seeing more and more 69 systems in production - with tremendous results. In 2025 we will release a new administration front end: this new front end will retire the outdated Bootstrap and deploy the newer Tailwind framework. We have already begun inviting our partners to test drive Version 70 and make sure it will be a smooth transition from V69, V68, or from whatever version you’re currently using.
On the app front, we went native on Android. This was an important step for us to ensure the Vodia phone system stays up to date with the evolving Android telephone interface and offers a responsive user interface, in terms of speed; we also made some improvements to our Windows app. In 2025 we will look into a more fundamental overhaul of the iOS app and possibly better align the iOS vs. Android experience.
Finally, I’ll spare you all the talk about how much AI will change the world. It will, though, and it will also fundamentally affect telephony. I believe Vodia is well-positioned to bring various AI APIs into the VoIP world, beyond the playground level, into actual, productive, everyday use. It’s going to be a thrilling ride. Watch this space…
I wish you and yours a wonderful holiday season and a happy, healthy and prosperous 2025.
Vodia’s browser calling solution allows businesses to make and receive VoIP calls directly from any web browser, eliminating the need for apps or desk phones. It offers convenience, cost savings, and a wide range of features including chat, voicemail, call transfers, conference calls, video calls, and CRM integration. The system is secure, operating entirely within the browser to reduce exposure to malware, and scalable to support remote and hybrid work environments. With easy setup through the Vodia PBX web interface, organizations can streamline communication, improve productivity, and provide employees with a flexible, reliable, and fully integrated business communication experience.
JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.
Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.
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