Editorial

“You may have a fantastic product, but if your customer service isn’t helpful or reliable, or your customer service team is just plain hard to reach, folks are going to hear about it, and you will lose customers,” says Cobus Wiese, Executive Head of Service Delivery at ICTGlobe.com. “This is a big reason why investing in customer service is key to long-term business success, and it’s the driving force behind ICTGlobe.com’s HPT structure.”

Announcement

Vodia is pleased to announce we will be at booth 1560 for Channel Partners Conference and Expo at Mandalay Bay in Las Vegas, November 1 through November 4th.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce it has successfully completed interoperability with Skyetel, an independent telecom carrier with customers in all 50 states and all Canadian provinces.

Editorial

In a 2019 report, Pew Research estimated some 900,000 people born in South Africa were living abroad in 2017, and that these expatriates are mostly skilled professionals. Once the Covid-19 pandemic began, in March 2020, even more people left the country, with thousands of South Africans emigrating to distant shores. South Africa’s skills shortage is preventing the country from achieving five percent annual GDP growth – this growth is the country’s only real chance of recovering from the pandemic and making a real dent in poverty.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce Version 68 of the company’s cloud PBX is finished and has been released. The release notes are available at https://doc.vodia.com/docs/releasenotes680.

Announcement

We recently relaunched our website to make it easier to navigate for partners and resellers and to give small businesses more information as to how our best-in-class cloud PBX makes it possible for SMBs and their teams to work from anywhere, particularly as hybrid work becomes the norm for so many enterprises worldwide, with staff alternating between working from home and working onsite.

Announcement

The entire Vodia team is delighted to let you know we have finished and released Version 68 of our cloud PBX – the release notes are available at https://doc.vodia.com/docs/releasenotes680.

Tech

Provisioning the Avaya J179 with the Vodia phone system involves a straightforward process that enhances communication efficiency. By integrating the Avaya J179, businesses benefit from reliable performance and easy access to advanced telephony features. The process allows for customization and flexibility in configuration, ensuring the phone aligns with specific organizational needs. As businesses increasingly rely on unified communication solutions, using Avaya J179 with Vodia provides a robust framework for managing calls, enhancing collaboration and improving overall productivity, fostering a seamless connection between team members and clients alike.

Editorial

IT service provider Gulf Network was founded in Kuwait by Mr. Shaik Inaithulla in 2019. Since then, the company has moved numerous Kuwaiti companies to the cloud, including companies in the banking, ecommerce, energy and utilities, environmental engineering, finance, healthcare, housing and urban development, oil, petrochemicals and public works sectors.

Tech

Skyetel is an exceptional SIP trunk provider that integrates effectively with the Vodia PBX, making it easy to manage multi-tenant billing and maintain accurate call records for each customer. By using the Skyetel trunk template, organizations can set up their SIP trunks with ease and ensure tenant names match across both platforms for accurate billing. This synchronization allows the Vodia PBX to forward tenant information, such as the "X-Tenant" header in SIP invites, to Skyetel, facilitating precise customer billing based on their unique tenant domain. This streamlined process enhances operational efficiency and simplifies billing management, making it an ideal solution for businesses utilizing the Vodia multi-tenant system. For more details on the setup process, you can check the guide here.

Editorial

There are many reasons to opt for cloud connectivity. Anecdotal evidence suggests about a third of South African businesses have moved their telecoms services to the cloud. PBX solutions hosted in the cloud make it so any enterprise or SME can benefit from corporate-quality unified communications platforms without the need for clunky physical equipment.

Editorial

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions, making it possible for everyone to work from anywhere.