Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, and Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions tailored to customers’ industries, today announced their new partnership. Resellers and Managed Service Providers (MSPs) can now rest assured that their Vodia networks can interop with Alcatel Lucent Enterprise desk phones.

Announcement

Vodia Networks has released version 67.0 of its multi-tenant cloud PBX, building on version 66.0 with enhanced features for a more flexible and productive remote work experience. Key improvements include the ability to set working hours at both the extension and domain levels, preventing phones from ringing too early. The update also introduces two-factor authentication for increased security, using either email or SMS for login codes. Version 67.0 further enhances the PBX with more SMS provider options, personalized ringtones and the ability to upload customer logos in PNG format.

Tech

Vodia's paging account now supports Google Text-to-Speech via REST API, allowing SIP devices to broadcast text as speech. This is particularly useful for institutions like schools, factories and and hospitals - prompts are cached to avoid repeated API calls, enhancing efficiency. Compatible devices include Cyber Data paging units, desktop phones and any SIP-capable paging system using multicast or unicast. To test this feature, administrators can use simple curl commands to trigger text-to-speech messages via the Vodia PBX, making it ideal for efficient communication.

Editorial

The Vodia PBX includes the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, desktop and mobile apps, CRM integration and Microsoft Teams integration.

Editorial

Vodia's integration with Microsoft Teams allows seamless communication between Vodia and Teams extensions, enabling users to make and receive calls from both systems. Teams members can also participate in hunt and agent groups, ensuring smooth collaboration. Those not using Teams can still communicate via registered SIP phones, as Vodia’s integration allows direct routing from Teams extensions. Additionally, Vodia supports the use of any SIP Trunk provider, meaning you don't need to switch to Teams' SIP Trunks. This flexible integration simplifies PBX setup and management through an intuitive drop-down menu, making it easier to #WorkWithVodia.

Tech

Vodia's phone system offers seamless music on hold using the Easy On Hold service, which enhances the customer experience during wait times. The hold feature, originally patented by Albert Levy, allows for managing multiple calls efficiently, keeping one caller engaged while addressing another. Easy On Hold streams in unicast mode, enabling the same stream to be shared across Vodia's multi-tenant PBX. To implement this, a routable IP is required, and opening the appropriate inbound port for streaming may be necessary.

Tech

To configure VoIP Innovation SMS with Vodia PBX, start by ensuring you have Vodia version 66.0.7, a VoIP Innovations account, and a purchased DID number. Log in to your VoIP Innovations account, create an SMS-only API app using Apidaze, and set the SMS request URL to your PBX domain. Assign your DID number to this app for SMS functionality. Then, in the Vodia PBX, enable SMS at the domain level and configure the messaging settings by entering the API key, secret and SMS DID. Finally, test the SMS feature using the Vodia Windows App by sending a message to a number formatted as 1XXXXXXXXXX.

Tech

With the Vodia Callcenter feature, administrators can effectively manage the flow of incoming calls to their Automatic Call Distribution (ACD) groups by setting a maximum limit on the number of calls allowed simultaneously. This configuration can be found in the ACD group settings, where users can select a maximum number ranging from 2 to 25 calls. This feature is particularly useful for distributing calls across multiple ACD groups or for controlling overall call flow to ensure the system doesn't become overwhelmed. By implementing this setting, organizations can enhance their call management and improve customer service efficiency. For detailed guidance, you can refer to Vodia’s documentation on managing ACD groups.

Tech

To send a Vodia QR code for the Vodia App, you need to configure your PBX to send a welcome email containing a 2D QR code to your subscribers. First, ensure your Vodia setup has a Fully Qualified Domain Name (FQDN), a valid certificate (like one generated through Let's Encrypt) and an email service provider such as Google SMTP or AWS SMTP. Log in to the Vodia PBX, navigate to the administrator settings under Security, and enable the option to "Include 2D barcode in user welcome email." Save your changes, and the QR code will be automatically sent to new users, allowing them to easily access their extension account on the Vodia App.

Announcement

Vodia Networks announces the addition of a new premier partner located in Brunswick, ME. Cove Central, Unified Communications Service Provider has completed necessary training, SIP trunk certification and interoperability with Vodia’s PBX.

Announcement

UC-247 will allow resellers to advertise their Vodia PBX offering on their website, and whilst the prospective client is in the purchasing mode, enable them to complete a few simple steps, all maintaining the Reseller brand, using the resellers set pricing, and their terms and conditions. Once completed the system will take initial payment by Debit/Credit Card and set up a recurring monthly Direct Debit (both using the reseller’s payment gateways). The platform immediately provisions the PBX, Domain, SSL Certificate, DNS, Extensions, SIP Trunks, Hunt Groups, Dial Plans, DIDs, Number Purchases, Number Porting, all without any work from the reseller.

Announcement

UC-Reseller launched its automated provisioning platform, UC-247, on November 26, 2020, enabling resellers to offer the Vodia PBX seamlessly on their websites. This platform allows prospective clients to complete their purchases while maintaining the reseller's branding and pricing structures. The UC-247 system automates the entire provisioning process, including setup of the PBX, SSL certificates, DNS, and more, all without requiring any manual intervention from the reseller. This innovation significantly reduces installation times to zero and enhances the reseller's ability to attract customers at the moment of purchase, which is crucial in a competitive telecommunications market.