ICTGlobe.com, an independent tier one Business Communication Provider in South Africa, has smoothed the path to ICT market success for small and medium-sized enterprises (SMEs) with “The Ninja,” a reseller portal that makes it that much easier for ICT start-ups to do business in a key economic sector.
A New Path to ICT Success for SMEs
“The ultimate winner is the hard-pressed South African business,” says Coenie Boonzaaier, ICTGlobe.com Executive Head of Sales.
ICTGlobe.com, an independent tier one Business Communication Provider in South Africa, has smoothed the path to ICT market success for small and medium-sized enterprises (SMEs) with “The Ninja,” a reseller portal that makes it that much easier for ICT start-ups to do business in a key economic sector.
The company’s reseller base provides Voice over Internet Protocol (VoIP), Cloud and other key telecoms services to a significant number of South African businesses.
“Helping our resellers to lower their cost base with an efficient, single-view online portal has a positive knock-on effect,” says Coenie Boonzaaier, ICTGlobe.com Executive Head of Sales. “The ultimate winner is the hard-pressed South African consumer.”
ICTGlobe’s new platform is as stealthy and light on its feet as its namesake. The Ninja is easy to operate and enables resellers to get on with the business of winning, pleasing and retaining both SMEs and corporate clients. A powerful yet intuitive portal, The Ninja can provision new client voice and data services in minutes, compared to the hours previously required for manual set-up by resellers, and new customers or services can be operational in minutes with full technical and billing support.
Impressive functionality underpins The Ninja. Resellers can manage their customers, cloud services, voice services, licensing and hardware orders online and in a flash.
“Previously, resellers had to log onto several different portals to achieve what can now be done using a single interface,” says Mr Boonzaaier. “The result was resellers relied heavily on the ICTGlobe.com help-desk for manual, human intervention when automation should be the overriding goal in our technology-based sector. By giving our resellers full access to ICTGlobe.com’s entire Voice, Cloud and Communication infrastructure through The Ninja, we’ve now achieved a level of automation that means resellers can direct the lion’s share of their energy towards building and maintaining their revenue-generating customer bases.”
According to Mr. Boonzaaier, South Africa is ranked by the World Bank at a respectable eighty-two amongst 190 countries for ease of doing business, and smart ICT investments can push the country up the ranking much faster. “The Ninja is ICTGlobe.com’s latest contribution to our country’s ICT infrastructure,” Mr Boonzaaier says.
As a Tier 1 operator, ICTGlobe.com owns its telecoms network, with full control over roll-out and maintenance of this core asset. Operating its own interconnect-, datacentre- and networking facilities means ICTGlobe.com can reliably offer voice calls at the country’s most competitive rates backed by affordable hosting and managed services. Combined with the power of Vodia cloud PBX multi-tenant, it gives resellers true simplicity with quick setup via the ICTGlobe Ninja portal.
ICTGlobe.com wants to help your SME make the best, most robust ICT investments – we want to make you an ICT ninja. Contact us to find out more, info@ictglobe.com.
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Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”
