Editorial

If you’re an MSP looking for the perfect cloud PBX provider, look no further. Many UCaaS providers offer their channel partners full compensation and specialized, subject-matter expert resources while closing deals of any size, one to infinity, plus hands-off upsell services, comprehensive training and certifications, channel manager support and a dedicated partner support line. The issue, however, is you are unable to sell your own brand, which means you become an agent and you don’t own your customers. This is purely a retirement decision, not the decision made by a thriving company looking to grow its business.

Editorial

2021 was dominated by #workfromanywhere, #workfromhome, #hybridwork and, of course, the ubiquity of Zoom, Google hangouts and Microsoft Teams. Over the summer, when a significant percentage of people were vaccinated, many companies, including Apple and Google, predicted their employees would soon be returning to the office, but it turned out most people desired either hybrid or completely remote work; few workers wanted to return to an office full-time. Then, at the beginning of December, we faced a global outbreak of the Omicron variant of Covid-19 and, once again, the conversation returned exclusively to remote work. We may be having this conversation for quite a while.

Tech

Vodia simplifies SIP trunk configuration for users, making it easier for operators to manage complex setups. When facing issues, users can collaborate effectively with Vodia support by utilizing the "Text View" feature in the SIP trunk settings. By copying and pasting the configuration details into a support ticket, operators can provide the Vodia team with the necessary information for quick troubleshooting and analysis. This streamlined approach not only enhances the support experience but also ensures users can maximize the capabilities of their Vodia phone system.

Editorial

With our laptops on our desks or kitchen or dining room tables and 5G Wi-Fi at home, many of us are checking emails or polishing off projects long after the workday would have ended at the office. We check our work emails after dinner, before we go to bed…maybe even before that first cup of coffee. And let’s not forget, even when you don’t have a computer in front of you, you’re probably checking emails and SMS messages on your smartphone.

Editorial

Since our company’s inception, we have empowered and supported numerous businesses worldwide, both small and large, by providing these organizations with our best-in-class cloud and on-premises IP PBX technology. The Vodia PBX comprises the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration.

Editorial

Hunt groups are used to distribute inbound calls to agents and are typically used for simple, low call volume groups. The PBX calls the agents in stages, making it possible to escalate calls to more and more extensions; if the call does not get picked up, it will ultimately be sent to a programmable destination – this can be an internal resource, like a mailbox, or another group, or an external number. Incoming calls are processed as they come into the system, which might cause call waiting on agent devices.

Announcement

Vodia Networks (“Vodia”), is pleased to announce its webinar with Skyetel, Thursday, 13 January at 1:00 PM EST. Skyetel is a nationwide SIP trunk provider, a bona fide carrier purpose-built for resellers. The 13 January webinar will take resellers through the entire configuration process.

Editorial

Founded in 2014, Vodia partner Skyetel is “the telecom company that scares the big guys,” an independent telco with customers in all 50 states and all Canadian provinces. Skyetel maintains a robust network spanning North America that provides true multi-tenancy to resellers. The company’s platform was built for resellers to manage multiple customers from one convenient portal.

Editorial

A call detail record (CDR) is a record of the call data produced by a telephone call which documents the details of the call and of the other telecommunications transactions (e.g., SMS messages) which pass through a facility or device. The record will contain various data-points, including time, duration, completion status, source number and destination number. It’s similar to someone not only taking down a message but adding all of the actual call details.

Announcement

Burlington, MA – December 9, 2021: Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce it has successfully completed interoperability with anynode, a software-based Session Border Controller (SBC) that enables multiple SIP-Endpoints to communicate with one another seamlessly. Vodia’s best-in-class cloud PBX is now part of the anynode configuration wizard: anynode makes it possible to connect to Microsoft Cloud with nothing more than a SIP Trunk and the anynode SBC.

Editorial

Microsoft Teams offers an unprecedented feature set for office communication – its integration with document processing, emails and a huge amount of Windows ecosystem software make Teams an outstanding productivity tool for just about every organization. In many business environments, however, both traditional and hybrid, connectivity to standard VoIP devices can be challenging.

Announcement

Voice over Internet Protocol (VoIP) as a value-added service remains as popular as ever and creates ideal additional revenue streams for small IT companies in South Africa looking to increase turnover. That’s the word from Lucien Brink, ICTGlobe.com Executive Head of Products and Services, who says VoIP’s the ideal “side hustle” for SA’s legion of growing small and medium-sized (SME) IT firms.