Tech

To configure your Twilio trunk with the Vodia PBX, start by logging into Twilio and creating a trunk under Elastic SIP Trunking, where you set the termination SIP URI and localized options based on your location. Establish an authentication IP access control list by adding your Vodia PBX IP address, then create a credential list with your username and password, then create an origination SIP URI pointing to your PBX. After purchasing a Twilio number for inbound calls, complete the trunk setup in Vodia by entering all relevant SIP details and configurations; this ensures accurate registration and routing settings to facilitate efficient calling operations.

Announcement

Vodia Networks today announced that they will be partnering with Bandwidth, a software company focused on communications for the enterprise. Vodia’s customers will now be able to select Bandwidth’s VoIP services to power voice calls on their business voice platform, as a fully integrated and compliant solution. The partnership creates outstanding quality of service (QOS) and a robust solution for Vodia’s customers.

Tech

To set up the Vodia PBX on Google Cloud, start by creating a VM instance in Google Cloud's Compute Engine - choose a region, zone and a compatible operating system, like Debian. Once the instance is running, configure firewall rules to allow essential ports, such as 80, 443 and SIP-specific ports (5060/5061) to enable communication. Use SSH to install the Vodia PBX by downloading and executing the installation script. After installation, configure the Vodia PBX login, then adjust IP routing settings to recognize the Google Cloud NAT by specifying internal and external IPs. This setup helps you effectively run the Vodia PBX in a cloud environment with secure, remote access and full functionality.

Tech

To factory reset an Htek UC series phone, including P, G, or T models, administrators can clear the device’s previous configuration to prepare it for provisioning with a new setup. Resetting wipes existing settings, which is helpful in cases where previous configurations need removal before applying updated provisioning from the PBX. Once reset, the phone is ready for a fresh configuration tailored to its new requirements, ensuring any prior settings don’t interfere with its functionality in a different setup.

Tech

A Property Management System (PMS) Interface allows the Vodia PBX to communicate with hospitality PMS platforms like Infor Hospitality using protocols such as UHLL (Universal Hospitality Language Layer) and FIAS (Fidelio Interface Application Specification). This integration enables efficient communication by syncing key operational functions, like check-in/check-out status, Do Not Disturb (DND) messages and room service updates. Staff can update room statuses directly from room phones, and the PMS can control call privileges and billing. Additionally, the Vodia PBX sends notifications for wake-up calls and provides call data records to add to guest bills, enhancing service and operational efficiency in hospitality settings.

Editorial

Automatic Call Distribution (ACD) is a system that efficiently routes incoming calls to a group of agents, placing callers in a queue with hold music or announcements to prevent lost calls. It's especially beneficial in call centers, where it allows multiple agents to assist customers without waiting for specific individuals. Key features include call logging, advanced routing, performance tracking and CRM integration, all designed to enhance customer satisfaction and operational efficiency.

Tech

Hot desking allows employees to log in to any available phone in an office, enabling them to retain their direct numbers, caller ID and voicemail access from any desk. This flexibility reduces the need for dedicated workstations, helping companies cut costs on office space and equipment while enhancing mobility and adaptability for employees. It also fosters communication and collaboration by letting employees switch workspaces as needed. The Vodia PBX hot desking feature supports this functionality by allowing users to easily log in and out of phones using a secure PIN, ensuring seamless call handling and improved productivity.

Tech

The Vodia Networks Multi-Tenant (MT) edition now supports the creation of X.509 certificates using the ACME protocol, which can be facilitated through HTTP and DNS challenges. This feature allows administrators to establish a Fully Qualified Domain Name (FQDN) on the PBX, enhancing security with HTTPS. To create a domain, users log in to their Vodia Cloud PBX, navigate to the domain section and set up an A record in their DNS provider (like GoDaddy). Once the domain is established, the PBX can automatically manage certificates, including renewal and deletion, ensuring secure management access.

Tech

The integration of snom SIP desktop phones with the Vodia PBX allows for secure and efficient provisioning, utilizing protocols such as TLS for encryption and SRTP for secure voice communications. The system supports multiple provisioning methods, including automatic LAN detection, which facilitates easy pairing of devices within the same network, and manual provisioning for specific configurations. This seamless integration enhances the user experience by ensuring quick setup and reliable connections while taking advantage of Vodia's extensive features. For more details, you can refer to Vodia's official documentation.

Tech

The Vodia PBX now supports Zoiper softphone QR code provisioning, allowing fast setup for remote teams and service providers. Zoiper, compatible with Apple, Windows, and Android, is ideal for businesses needing a flexible and mobile workforce; it offers centralized control and streamlined user management in Vodia’s Multi-Tenant Edition. After setting up an SMTP server in Vodia, administrators can email users a QR code for quick access on the Zoiper app by scanning, enabling immediate and secure connection. This efficient provisioning method enhances mobility, reduces setup time and strengthens collaboration across locations.

Tech

Vodia's multi-tenant Cloud PBX is a robust solution designed for Managed Service Providers (MSPs) seeking scalable and efficient voice management. This platform allows MSPs and ITSPs to manage multiple customer domains from a single PBX instance, offering features such as extensions, hunt groups, DID management and high-level voice encryption. Additionally, Vodia supports a range of SIP trunk providers and devices, ensuring flexibility in communication. With no upfront costs and free onboarding through our training program, we deliver a straightforward and effective experience for partners looking to enhance their telecom offerings.

Announcement

Vodia is excited to announce the release of PBX Version 63.0! In this release, we’ve made updates and changes to increase the security of sensitive data; we've updated call recording features, trunk DNS lookup processes, software update processes, and more. We’ve also added features that enable you to stream recordings, enact a routine nighttime reboot of your phones and transcode voicemail messages into MP3 format. We've updated and improved graphs, and we fixed a few bugs. And we've added support for the easy setup of ZoiPer softphones.