The US Chamber of Commerce, the world’s largest business organization, recommends Voice over Internet Protocol (VoIP) for SMBs. This past summer, the Chamber published an article listing the benefits of VoIP, including lower costs, operational efficiency, and accessibility.

According to the Chamber, “Many VoIP phone providers have invested in analytics, automation, and AI tools. These capabilities help leaders solve problems and get more value for their money. Moreover, sophisticated VoIP solutions automate workflows and analyze data across platforms, allowing organizations to coordinate activities involving help desk or CRM tools.” 

What Is VoIP?

‍VoIP enables the transmission of voice via the internet, rather than over traditional, “copper” landlines. VoIP converts voice into packets of digital data so phone calls can be made using broadband connections. It has become a foundation for modern business communication. 

VoIP can be used for both business and residential systems; users can communicate via voice from any connected device, including computers, smartphones, and tablets.

Why Should SMBs Deploy VoIP Systems?

According to the US Chamber of Commerce, SMBs choosing to deploy VoIP communication systems bring significant, accretive benefits to their companies, including:    

• ‍Contact Center Functionality: VoIP gives SMBs call center functionality, including key features such as: 
  
  • automatic call distribution (ACD) 
  • barge and whisper/agent coaching
  • call accounting
  • call analysis
  • call monitor
  • call queues
  • call recording
  • call statistics
  • call transfer
  • interactive voice response (IVR)
  • presence data
• ‍CX: VoIP systems integrate with CRMs and other business software platforms that improve - and accelerate - customer service and build brand loyalty.  
• ‍Mobile apps: With a VoIP system, an SMB’s employees can use whatever apps they wish and whatever devices they want - particularly helpful when your company has a bring-your-own-device (BYOD) policy - to make and receive business calls from anywhere, anytime. 
• ‍Productivity: VoIP systems, particularly those that integrate with AI platforms, provide SMBs with call center features, including video conferencing and task management tools, while AI transcribes calls and automates routine operational tasks. This frees up employees to take on more important projects and interact with customers. 
• ‍Scalability: With a VoIP phone system, an SMB can add or remove users - thanks to per seat licensing - from an online administrative portal. 

Why Vodia Is the Best Solution for SMBs

Vodia Networks, Inc. leverages VoIP technology to deliver a comprehensive, secure phone system that supports high-quality voice calls, scalability, and integration with multiple communication channels. 

Our PBX gives SMBs a unified cloud communication solution, one that comprises the most complete suite of business telephony features anywhere; its operating system independence makes it perfectly compatible with Windows, Mac, or Linux platforms. 

The Vodia phone system can be deployed quickly, without any disruption of business operations. It’s easy to use, thanks to its intuitive interfaces, and it works with your existing hardware. We also give you white-glove support and integrations with the world’s best devices and business software platforms. 

The Vodia PBX is simply the ultimate cloud phone system. The US Chamber of Commerce reports more than 30 percent of US SMBs are using VoIP phone systems. If your company is one of the more than 60 percent of US SMBs not using a VoIP phone system, please get in touch with us, sales@vodia.com, +1 (617) 861-3490.