While omnichannel communications offers numerous avenues for journeying across the 21st-century CX landscape, voice remains king of the road, preferred by 75 percent of consumers over email, SMS, and social media. In most systems, however, these calls often generate large volumes of data that remain difficult to access, analyze, or act upon. 

Vodia Analytics addresses this directly by turning PBX call data into clear, actionable insights, helping organizations understand conversations, identify performance issues, and act faster across their communication environments.

From call data to real insight

Call analytics makes it possible to examine call data and extract meaningful information about customer behavior, call outcomes, and operational performance. A complete call analytics platform looks beyond surface metrics and analyzes every facet of a call, including:

• call duration
• caller information
• frequency
• outcomes
• sentiment analysis

This helps you identify patterns, understand performance, and improve how calls are handled across your system. 

Vodia Call Analytics

Vodia Call Analytics provides real-time visibility into voice interactions across your PBX and eliminates the need to review recordings or navigate raw call logs.

The platform provides:

• live dashboards with color-coded KPIs
• detailed call records with smart filtering and exportable data
• call metrics including answer rates, call volume, peak hours, and top performers
• MOS-based call quality monitoring 

By combining call data, system activity, and AI analysis, teams can identify issues faster and take action.

A self-hosted platform

As a self-hosted platform, Vodia Analytics runs alongside your PBX, turning call data into actionable dashboards, searchable call records, AI-powered transcriptions, and queue performance metrics. 

Instead of relying on external analytics tools that sit outside your communication system, it provides a dedicated analytics layer directly connected to your PBX, so you can:

• review call activity in one place
• troubleshoot issues with full call timelines
• monitor queues, extensions, and agent performance
• analyze multiple PBX systems from a single platform

This removes the gap between call data and decision-making, making it easier to understand how your system operates as a whole.

You can also deploy Vodia Analytics directly from the DigitalOcean Marketplace Vodia Analytics Server listing, launching a fully functional analytics environment in minutes with a pre-configured, self-hosted instance.

Full visibility with AI-powered insight

Vodia Analytics combines call data, AI analysis, and system metrics to give a complete view of conversations and performance across your PBX.

With built-in AI capabilities, organizations can:

• transcribe calls using local Whisper processing
• generate summaries and detect sentiment with GPT-4o-mini
• identify recurring topics and resolution patterns
• extract actionable insights without having to manually review call recordings 

This reduces the need to manually review calls and makes it easier to identify issues across large volumes of conversations.

Your call data stays under your control

The platform is fully self-hosted, running on your own infrastructure. Call data, recordings, and transcription remain within your environment, with no external processing or third-party access.

Audio processing and transcription can be handled locally, ensuring sensitive call recordings don’t leave your system.

AI analysis can be configured based on your environment, allowing organizations to balance advanced insights with their own data handling and privacy requirements.

This gives organizations control over how their communication data is processed, while still benefiting from analytics and AI capabilities.

What You Get

Vodia Analytics includes a comprehensive set of capabilities designed to provide visibility, analysis, and control across your PBX environment:

• AI Analysis: GPT-4o-mini summaries, sentiment, topics, resolution detection, and action items
• AI Transcription: local Whisper transcription with stereo caller/agent separation
• Call Search: filters across every CDR field, with one-click playback and debug views
• Dashboard: KPIs, hourly/daily trends, call quality, agent performance at a glance
• Extension Performance: call volume, talk time, and MOS quality per extension
• Multi-Tenant: one instance serves multiple PBX systems, fully isolated
• Queue Analytics: per-queue breakdowns, abandon rates, agent performance within queues
• Role-Based Access: super admin, admin, viewer, and queue manager roles
• Shareable Links: share call details and transcripts with anyone via one-time secure links

Please note: Vodia Analytics requires a Vodia PBX (v69+) configured to send webcdrs.

Documentation

Explore the Vodia Analytics documentation to learn how to set up call analytics, connect your PBX, and start analyzing call data.

Version 70 of the Vodia PBX

On March 19, 2026, we officially released V70 of our cloud phone system, introducing a redesigned admin interface, multi-core scalability, AI voice agents, custom dashboards, and new integrations.

Vodia Analytics works alongside V70 to extend visibility across the system, combining operational data, call activity, and AI insight into a single, unified view.

Want to see how Vodia Analytics fits into your environment? Contact us at sales@vodia.com or +1 (617) 861-3490.