Announcement

Vodia Networks, Inc. now integrates with NICE, the leading cloud-native customer experience (CX) platform, through the Session Recording Protocol (SIPREC). SIPREC is an open SIP-based protocol that records calls by establishing a session through a System Resource Controller (SRC) and Software Requirements Specification (SRS). This integration enables seamless recording and management of customer interactions across various data sources and channels. Vodia's cloud phone system, which introduced SIPREC in 2018, supports NICE Enlighten XO, an AI-driven platform that optimizes digital CX by analyzing conversations and prioritizing automation opportunities.

Tech

We are excited to announce Vodia PBX version 69.3, designed to enhance stability in challenging environments with improved logging and packet burst resilience. Key updates include automatic audio file conversion, handling for 130 Australian numbers, expanded Avaya support, enhanced Call Detail Records with SIP packets and RTP statistics, and cloud storage for call recordings. Additionally, we've added support for new devices from Fanvil and Grandstream, improved redirection settings, registration refresh for devices, hotline dialing, and more detailed system performance statistics available through Prometheus.

Tech

Business communication has evolved from manual switchboards and traditional shared lines to modern solutions like ring groups, which distribute incoming calls to multiple extensions simultaneously, ensuring no call goes unanswered. This enhances call handling, customer experience and resource utilization. To set up a ring group, identify group members, configure settings, adjust behaviors, and conduct test calls. Vodia Networks offers advanced cloud phone systems that streamline business communication with features like automatic call distribution and voicemail.

Editorial

Real Telecom, is a Canadian company specializing in Business Voice Communication (BVC) services. Partnering with Vodia, Real Telecom delivers cloud phone systems that enhance communication productivity for businesses across various sectors. Real Telecom's expertise spans, among others, to healthcare, manufacturing and management. In the supply chain sector, Real Telecom uses Vodia's platform to manage communication between customers and staff across different channels, resulting in both cost reduction and improved communication quality. The company emphasizes customer service and takes pride in offering BVC solutions tailored to each client's specific needs.

Tech

At Vodia, we recognize the inherent challenges facing enterprise VoIP, particularly in maintaining high-quality audio connections amidst factors like jitter, network latency, and packet loss. These issues disrupt the seamless communication experience essential for business operations. To address these challenges, we've developed innovative solutions within our PBX, such as recording decrypted RTP packets and offering flexible options for data privacy. Our commitment lies in resolving these obstacles efficiently, ensuring businesses can rely on uninterrupted communication without compromising on security or performance.

Tech

Unlock the power of multilingual communication with Vodia's Cloud Phone System, supporting up to 18 languages for transcription and translation. Our global commitment to innovation ensures accessibility to our feature-rich PBX worldwide. Using AI language models, Vodia enables speech-to-text and text-to-speech conversion in 18 languages. Seamlessly integrate languages like Arabic, Spanish, and Japanese into your Vodia PBX. Enhance customer service, streamline call handling and expand your global reach with our multi-language capabilities.

Announcement

Vodia recently released version 69.2.4, the latest update to their industry-leading cloud phone system. This update boasts a completely rebuilt frontend, providing a modern user experience, and integrates seamlessly with nearly any browser-based platform. A key feature is integration with Grafana, a powerful tool that enables comprehensive monitoring of Vodia instances across various platforms. Version 69.2.4 also brings several other improvements, including the ability to add custom notes to accounts, sending CDR emails for regular extensions, and enhanced support for Mitel 68xx and 69xx series phones.

Editorial

How are Vodia's service provider partners gaining an edge in the competitive telecommunications market? By leveraging the innovative capabilities of Vodia, they're able to expand their market share, offer a diverse range of services and streamline their operations. As the telecommunications landscape evolves, service providers must adapt to meet the changing needs of their customers. With Vodia's robust architecture and minimal hardware requirements, service providers can ensure reliability, scalability, security and cost-effectiveness.

Editorial

In late September 2023, IDC reported significant growth in the global Unified Communications & Collaboration (UC&C) and Communications Platform as a Service (CPaaS) markets. UC&C encompasses solutions like Audio Conferencing, Desktop Sharing, Instant Messaging, IP Telephony, Video Conferencing, Voice, and Web Conferencing. Vodia's communication system seamlessly integrates many UC&C functionalities, enhancing collaboration, flexibility, and productivity for businesses. As a CPaaS provider, Vodia offers developers a cloud platform to add real-time communications features to their applications effortlessly.

Editorial

The real estate industry is evolving rapidly, propelled by innovative communication services that are revolutionizing property management, tenancy expansion and asset valuation. Vodia's smart communication solutions are at the forefront of this transformation, connecting real estate stakeholders with cutting-edge technology. Our comprehensive suite of connectivity and communication services is tailored to meet the diverse needs of the real estate value chain, empowering stakeholders with efficient and effective tools for seamless integration and enhanced operational efficiency.

Editorial

Effective communication is essential for building trust in healthcare, and Vodia plays a crucial role in ensuring successful digitalization efforts. At the DMEA trade fair, several pivotal themes emerge that hold significant importance for advancing digitalization in healthcare. From AI integration to cloud-based solutions, Vodia's platform empowers healthcare providers to streamline processes and enhance patient care. Discover Vodia's offerings and learn how we can support your digital healthcare initiatives.

Announcement

Vodia sales engineer Eric Altman recently attended Enterprise Connect 2024 in Orlando, FL, from March 25 to March 28, connecting with partners and exploring the latest trends in enterprise communication. With a focus on AI and contact centers, Eric participated in sessions discussing AI's role in call distribution and agent handling. The event showcased innovative solutions from various companies, including Vodia partners QuestBlue and Cyberdata, offering SIP trunking, messaging, voice, and IP endpoint services. Eric also engaged with Cove Central, highlighting Vodia's Technology Alliance Partner Program (TAPP) collaboration.