Announcement

The California Public Utilities Commission (CPUC) proposed a decision on September 13, 2024, introducing a new regulatory framework for VoIP providers: Digital Voice Nomadic (DVN) for nomadic services and Digital Voice Fixed (DVF) for fixed services. This proposal mandates different registration requirements for VoIP providers, similar to traditional telecommunications regulations. The Cloud Communications Alliance (CCA) opposed the decision, citing technical and regulatory conflicts with FCC policies. The outcome remains to be seen as stakeholders closely monitor the decision.

Tech

More than half-a-million people worldwide rely on the Vodia phone system for seamless unified cloud communications, offering features like call recording, SMS, conferencing, paging and the ability to separate work and personal calls—crucial in remote and hybrid work environments. Ideal for both enterprises and SMBs (Small-Medium Businesses), Vodia integrates with popular CRMs such as Zoho, Salesforce, Oracle, HubSpot and platforms like Microsoft Teams. To help users maximize their PBX experience, Vodia offers various resources, including a searchable Q&A forum, individual support tickets, detailed documentation and instructional videos, ensuring comprehensive support and ease of use.

Tech

In the late 1980s, prank calls were a common form of entertainment but often caused confusion, similar to today’s call forwarding glitches. Recently, a client migrating to a new PBX system experienced disruptions when users mistyped numbers for call forwarding. While user errors are common, there's a bigger concern: calls being misdirected to emergency numbers or costly lines, especially since many VoIP phones lack security features. Solutions include restricting call forwarding to internal numbers, blocking access or allowing only specific, pre-approved numbers. Ultimately, balancing control over settings is essential to prevent glitches while keeping systems user-friendly.

Editorial

Amazon's recent decision to enforce a full-time return-to-office (RTO) policy contrasts with the growing trend of remote and hybrid work. While larger companies like Amazon can afford this shift, smaller businesses benefit from flexible WFH models. Vodia PBX enables companies to thrive remotely, offering a feature-rich, cloud-based phone system that connects teams from anywhere. With seamless CRM integration and powerful communication tools, Vodia supports organizations in their digital transformation. Learn why more than half a million users worldwide trust Vodia for their business communication needs.

Editorial

Managed Service Providers (MSPs) are essential partners for Vodia, as we collaborate closely to deliver the most innovative B2B phone systems in the industry. We continuously enhance our cloud PBX platform to maintain our leadership in cloud communications, making us the ideal choice for MSPs. We focus on both our exceptional software and building strong relationships with our partners, always seeking growth opportunities for them. As customer expectations and competition increase, we suggest MSPs leverage technologies like AI, automation and enhanced security to drive growth.

Announcement

Vodia has announced its integration with UPilot, a unified B2B CRM, allowing Vodia users to access call logs and recordings directly within UPilot, eliminating the need for external CRMs like Salesforce or Zoho. This integration provides a comprehensive suite of CRM features, including conversation intelligence, eSignature, forecasting, and more. UPilot, designed specifically for B2B companies, offers seamless integration without hidden costs or complex setups, enhancing business operations and driving growth. "We offer every growth-enabling feature without a ‘never-ending-upgrade-to-enterprise plan,’" says San Bhaskaran, CEO of UPilot.

Case Studies

Brandywine Technical Partners, a trusted technology provider in the Boston, has enhanced communication systems in eight Eastern Massachusetts schools by integrating Vodia's cloud-based solutions. Originally using outdated Windows programs for school bells, these schools now benefit from Vodia’s customizable bell schedules, door access control, emergency notifications and more. The deployment was seamless, offering significant improvements in safety, efficiency and operational flexibility. Vodia’s robust PBX features, including API customization, and easy deployment, make it a premier choice for innovative communication solutions.

Editorial

When transitioning to a new business communication system, it is essential to consider several key factors to ensure a successful shift. Start by determining your technology needs, focusing on scalability and flexibility to accommodate future growth. Evaluate the cost-effectiveness of potential systems, including installation, maintenance and overall ROI. Assess the features and integration capabilities with existing tools, as well as the user experience and training offered by vendors. Ensure the system's security and compliance with industry standards and consider the vendor's reputation and support quality.

Announcement

The NIS-2 Directive, an impending EU-wide legislation, aims to significantly bolster cybersecurity measures across member states by enhancing the resilience and incident response capabilities of both public and private entities, including medium-sized enterprises and cloud service providers whose communications systems are prime targets for cyberattacks. Scheduled to come into effect this fall, the Directive introduces stringent legal measures to ensure organizations are better equipped to handle potential threats and improve overall EU cybersecurity. Despite the approaching deadline, there is still time to comply with the Directive's requirements.

Tech

Integrating Prometheus with Vodia PBX enables effective monitoring of your phone system’s performance. Start by creating an API account on Vodia PBX to grant access to Prometheus, followed by the installation of Prometheus on DigitalOcean. Update the prometheus.yml file to include your PBX as a target by configuring the DNS, username, and password. Explore the Vodia API for available system stats, such as CPU usage and memory. Finally, create custom stat panels in Prometheus to visualize and track these key performance metrics in real time.

Editorial

On-premise solutions continue to be vital for many enterprises due to their superior data security and control, essential for industries like finance and healthcare. They offer deep customization, fitting specific needs and legacy systems, and provide reliable performance, especially for latency-sensitive applications. Additionally, while cloud solutions have a pay-as-you-go model, on-premise can be more cost-effective in the long run for predictable workloads. This balance of security, customization, and cost-efficiency ensures on-premise remains a strong option amidst the growing shift to cloud services.

Case Studies

Locality Networks, delivers high-speed fiber optic internet and advanced tech solutions to homes and businesses. Seeking to enhance their offerings, they implemented Vodia’s multi-tenant UC PBX, which provides top-tier features like mobile extensions, web clients, texting and CRM integrations. This has enabled them to offer cutting-edge communication tools, enhancing customer productivity and satisfaction. The seamless deployment, robust call center features and excellent support from Vodia and partners have made this transition successful for their diverse clientele.