Tech

Wallboard

Published on:

March 8, 2014

ACD statistics have been reworked in version 5.2.0 to provide more detailed insights at the user level, making it easier for agents to track their performance. Users who are part of an ACD can access a link to the wallboard, which now updates in real-time through WebSockets, ensuring immediate visibility of incoming calls. The wallboard shows call statistics, including total and average call durations, hold time, idle time, and per-agent performance. It also displays the history of recent calls. The web-based wallboard is platform-independent, accessible from any device, and supports remote access, making it ideal for home offices and mobile agents.

We have reworked the ACD statistics in 5.2.0 that were already available at domain level, but we made the information available at the user-level. This requires the user is part of the ACD. The user can click on a link at the left side of the screen. For each ACD where the user is a member, a link for that ACD is shown. Only one ACD is shown at a time.

Thanks to the wide availability of WebSockets in most modern browsers, the PBX is able to update the ACD wallboard in real-time. The PBX previously relied on periodic updating of the page; the disadvantage was it was unable to show incoming calls fast enough and, at times when there wasn't much going on, it generated unnecessary traffic. With the new implementation, agents are able to see calls while they are hitting the group.

The wallboard also contains information about the number of calls during the day - there are per-agent statistics available which show how many calls were made, how long they lasted in total and on average. Also, additional information about hold duration and agent idle time before answering is available now. We have also included the history of the last few calls. This is useful in the wrap-up time, when the agents are finishing their notes about the call.

The wallboard also works while the user is in an ongoing WebRTC conversation. This was an important feature we added to some versions a while ago to allow navigation within the user portal. The agents can use the web browser as a wallboard and also as a replacement for the softphone.

The huge advantage with using the web browser for displaying the wallboard is it works with virtually all platforms. No matter if the agent is using PC, Mac, tablet or even a cell phone, with a large enough display the wallboard is available. And when the PBX is available on a public IP address or properly set up behind NAT, the wallboard can be available from any location in the internet, including home offices and on the road.

Latest Articles

View All

The Vodia PBX and AI Solutions for Healthcare

AI is rapidly reshaping the healthcare landscape by improving how providers communicate, manage patient information, and deliver care. The Vodia PBX combines unified communications with HIPAA-compliant AI features such as automated appointment scheduling, transcription of patient conversations, multilingual support, and telemedicine capabilities. These tools reduce administrative workload, improve patient compliance, and ensure that critical information is accurately documented and easily accessible. From small clinics to major hospitals, Vodia’s intelligent communication platform streamlines operations, enhances collaboration between staff and patients, and ultimately helps healthcare organizations deliver faster, more efficient, and more personalized care.

October 7, 2025

Improve Customer Experience with Vodia’s Agent Activity Dashboard

Every missed call or unresolved issue can cost your business, making agent performance critical for call center success. The Vodia Agent Activity Dashboard provides real-time insights into agent availability, queue performance, and call metrics, enabling supervisors to quickly identify performance gaps, optimize productivity, and enhance customer experience. Agents receive actionable feedback and targeted training, while teams gain the visibility needed to manage workloads efficiently and maintain high service standards. With live monitoring, historical analytics, and smart queue indicators, Vodia ensures every customer interaction is handled effectively, helping businesses stay ahead of expectations and deliver exceptional support.

September 30, 2025

Vodia Brings the Future of Hospitality Communication to NoVacancy Sydney 2025

Vodia participated in NoVacancy Sydney 2025, Australia’s largest conference and exhibition for the accommodation industry, showcasing its cloud PBX solutions designed specifically for hotels, resorts, and other hospitality venues. With advanced VoIP and AI-driven features, Vodia enables properties to provide guests with seamless, personalized experiences while streamlining operations, reducing costs, and boosting staff efficiency. The company highlighted its recent integration with the Shiji Property Management System (PMS) and Microsoft Teams certification, making it a versatile communication platform for both boutique hotels and multinational chains.

September 26, 2025