Editorial

THE VODIA CLOUD PBX – THE SECURE CHOICE

Published on:

July 13, 2021

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions.

We’re a few months past the unofficial anniversary of the beginning of the Covid-19 Pandemic, and innumerable companies have transitioned to a hybrid work environment, with some employees working at offices and the rest working from home, while teams at other companies are entirely remote, working from home, or from anywhere with a viable Internet connection.

The Vodia cloud PBX is the industry standard and a telephone system that works from anywhere – it’s the last tool companies need to work from home. It gives you real-time talk with an imperceptible delay. Our best-in-class PBX integrates with Microsoft Teams out of the box: it’s tailored for remote environments, so your team can use their mobile devices as their office extensions.

With dispersed staff that have to stay in touch with each other, many companies use third party services to keep everyone connected and, of course, there are many criteria that have to be considered prior to choosing a solution. Usually, Vodia, as a SaaS provider, is asked numerous questions about our product, particularly regarding usability, accessibility, cross platform support, mobile and desktop apps, customization and quality of service. It’s rather interesting to see security concerns are rarely addressed, and the end customer, you, are provided very little information about data integrity, availability and confidentiality – the sacred CIA Triad. Together, these three principles form the cornerstone of any organization’s security infrastructure. They (should) function as goals and objectives for every security program.[https://www.f5.com/labs/articles/education/what-is-the-cia-triad].

Confidentiality: the protection of information from unauthorized access

Integrity: the condition where information is kept accurate and consistent unless authorized changes are made

Availability: information should be available when authorized users need to access it.

[http://panmore.com/the-cia-triad-confidentiality-integrity-availability]

Let’s see how we apply the CIA Triad principle in our platform.

Thanks to the HTTPS and WSS, it’s guaranteed all data exchanges between the client and the Vodia cloud PBX are always secure: as a precaution it’s actually impossible to initiate the call, or do anything from the user portal, unless HTTPS is used.

We have a sophisticated mechanism in place that tracks login attempts and, if it detects any malicious activity, the IP is blacklisted right away. Admins can also check login activity for clear indication of unsuccessful login attempts. All of us, as end users, hate when password policies are overcomplicated and almost impossible to keep track of: while Vodia does have a password reset option, we also have a password strength setting that can be tweaked to find the middle ground between security and insanity.

Many people in the IT industry have heard of instances where services go down. This is sometimes due to network errors, sometimes due to DDoS attacks, or sometimes due to system overload. If you favor cloud, then we have a robust failover mechanism that guarantees the availability of your service in any weather.

With the angry acronym GDRP, which is beloved for privacy and hated for the annoying popups we have to click through, it’s good news for our customers that Vodia doesn’t share any data with third parties. Reason one: all our clients run their own instances of the PBX, hence we have neither involvement with nor access to your data. Reason two: we don’t actually collect any data. Of course, in cases when a CRM system or something like Google signin is involved, there could be a potential data exposure, but those companies usually only have access to limited data and rather secure sophisticated integrations.

Installing our PBX, even a second PBX alongside your office PBX to enable remote or hybrid work, requires no migration and results in no disruption to your original PBX – it’s just a simple second step. And you can be certain we are constantly fine-tuning our PBX to not only improve its functionality but to continue to contribute to the security of your data.

All in all, it’s hard to be just a telecommunications company without addressing security, especially when it comes to communication and information exchange. For more information, reach out to us, sales@vodia.com.

Latest Articles

View All

Vodia Attends ChannelCon 2025 in Nashville

At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.

August 5, 2025

5 Reasons to Choose a Business Phone System with Working Hours

A business phone system with working hours gives companies a practical way to protect employee well-being while maintaining high service standards. With Vodia PBX, employees can set individual schedules based on their time zone, forward calls to mobile devices during working hours, and route calls after hours to voicemail, queues, or designated team members. Features like Do Not Disturb, call routing by day of the week, and presence visibility let teams manage availability without sacrificing responsiveness. Whether it’s handling peak-hour demand with call distribution or disconnecting during evenings and holidays, Vodia helps organizations support work-life balance without compromising communication quality.

August 4, 2025

AI Customization and Call Center Analytics for SMBs

AI is transforming how SMBs manage their phone systems by removing the traditional barriers to customization. With the Vodia PBX, businesses can now create dynamic call center analytics dashboards, define custom call flows, and generate detailed performance reports without needing scripting skills or developer support. This empowers smaller teams to take full control of their communication infrastructure, adapt quickly to operational changes, and gain real-time visibility into agent performance and customer interactions. By combining flexible PBX features with accessible AI tools, Vodia enables a smarter, more agile approach to business telephony that improves both internal efficiency and the overall customer experience.

July 31, 2025