Editorial

SPAM, robocalls and anonymous calls

Published on:

September 20, 2017

As spam and robocalls increasingly disrupt businesses, Vodia Networks offers advanced filtering in its PBX system, including anonymous call detection and, in partnership with TrueCNAM, a spam scoring feature. This integration assigns each incoming call a spam score, allowing companies to block or redirect high-risk calls. Configurable at the domain and user levels, this feature — available in Vodia PBX version 58.4 — provides flexibility for hosted PBX clients to customize call handling and protect productivity.

Unfortunately, not every phone call contributes to the productivity of a successful company. Especially on the inbound side, there are more and more calls from robots and scammers. Those calls might reduce staff productivity or, even worse, your company might be hit by a real scam. There are estimates of how much damage these calls cause, but one thing is clear - it's a lot.

We have had a feature to detect anonymous calls in the system for many years. This can be seen as a primitive way to detect unwanted calls, a way to get started on scoring incoming calls on a SPAM scale. On ACD and hunt groups, those anonymous calls can be redirected to separate locations - mailboxes, for example, or just an announcement. For the extensions, we have more options, including asking the caller to leave a name and then calling the user up and letting him or her decide.

We have now built on top of this a more elaborate way of handling calls, together with a company called TrueCNAM (truecnam.com), whose founder we've personally know for many years.

What the PBX will do now, on an inbound call, is to contact TrueCNAM when an inbound call hits the PBX. This requires an account on truecnam.com; otherwise, the PBX will behave like before. The query returns a score between 0 and 100: 0 means the number is definitively not SPAM, and 100 means it is definitively SPAM. Values therein between indicate the score estimate for the number.

If the number is coming without caller-ID the system admin, domain admin and account user can set the score value for this call. Making this available on system, domain and user level leaves maximum flexibility as to where anonymous calls should go.

When the call hits an extension, a hunt group or an agent group, the PBX then makes a decision if the call should be treated as SPAM or not and applies the rules already in place for anonymous calls.

This feature will be available from 58.4 onward in the hosted PBX edition. The SPAM rejection feature can be set on a per-domain basis. This will make it possible to include this feature in value-added hosted PBX bundles for end customers.

To learn more, visit at https://doc.vodia.com/spam

Latest Articles

View All

The Vodia PBX and the OpenAI Realtime API for Healthcare

OpenAI’s Realtime API brings low-latency, multimodal voice capabilities to developers, and Vodia PBX is already harnessing its power. By enhancing IVR with backend JavaScript, Vodia enables real-time AI-driven call interactions, eliminating the need for patterns or webhooks. This integration has a significant impact on healthcare, enabling patients to book or cancel appointments, refill prescriptions, request records, and more, all without speaking to staff, and in multiple languages. This reduces wait times and frees up medical staff to focus on in-person care. With full Microsoft Teams support, the Vodia PBX and OpenAI Realtime API integration streamlines healthcare workflows, boosting efficiency and improving patient outcomes through intelligent, voice-powered automation.

April 24, 2025

How the Hospitality Industry Can Exceed Guest Expectations

As hotels prepare for the upcoming travel season, many are rethinking their communication systems to better meet modern guest expectations. Vodia CEO Dr. Christian Stredicke explains how VoIP, AI, and app-based control are key to delivering smarter, more personalized service. Guests now expect mobile-first experiences—whether for check-in, room controls, or contacting hotel staff. Vodia’s customizable communication solutions help hotels automate tasks, streamline operations, and boost guest comfort while reducing costs. With robust security and seamless integration into existing hotel management systems, Vodia enables hotels to move beyond outdated hardware and deliver the connected, high-quality experience today’s travelers demand.

April 23, 2025

Seatrade Cruise Global 2025: Communications Revolution Onboard - What Cruise Experts Need to Know

At Seatrade’s 40th anniversary, Vodia and Lufthansa Industry Solutions showcased the Vodia Maritime Communication Server and the new CruisR World App—purpose-built for next-generation cruise ships and cost-effective retrofits. Key themes at the event included AI-powered language translation, breakthrough satellite connectivity, UC platforms, and advanced emergency protocols. These innovations enable cruise lines to streamline operations, personalize guest experiences, and meet growing expectations for safety and connectivity. As the cruise industry evolves, Vodia’s solutions position communication teams to lead with smarter, more human-centric technology at sea.

April 23, 2025