It’s the simplest story in CX: if you miss a customer’s call, or a potential customer’s call, chances are it’s over. With so many options, regardless of product or service, most customers will give a company one shot and one shot only. In a marketplace crowded with competitors, you can’t afford to miss a single call.

Invented in 1876 and Still Going Strong

Email, SMS, and social media continue to accrue prevalence as channels for direct customer communication with a company, but the importance of the telephone, particularly thanks to smartphones, hasn’t dimmed. Many customers want to talk to an actual person - even if they order a product online, if there’s any sort of issue, the first thing they’ll do is call the company. And even if your company has comprehensive information on your website, customers may still have questions, and they’ll want these questions answered via telephone. Sometimes they’ll just call to see if you’re open for business. 

You Can’t Miss a Call - Regardless of the Reason

The reason you miss a call doesn’t matter. You’ve got an electric outage, someone called in sick, someone was on a call with a key customer and just couldn’t put that customer on hold…regardless of the reason, and they’re almost always valid reasons, you can’t afford to risk missing a call. Any call. Missed calls damage your brand reputation, reduce your revenue, and slow your growth. 

You Need the Right Phone System

Are you using a legacy phone setup? Something you’ve had for years? Is it reliable but a bit cumbersome? Maybe you’re worried about the expense of a new system? How an installation might disrupt operations? The learning curve for your staff? 

Older phone systems rely on basic routing and voicemail. They don’t have the immense feature sets available with cloud communications systems. They often trap customers in a web of lengthy menus or bounce them from extension to extension. These systems can’t accommodate AI and everything it can do for your communications. 

You need a phone system that works with your entire suite of business software. You need insight into how your team manages calls, and you need a record of calls. You need a system that guarantees your customers reach the right person at the right time. 

A Communication System or a Frankenstein Monster? 

Have you been adding new platforms to your existing telephone system? Maybe you’re using two or more CRMs? Have you started using monday.com or another productivity and scheduling program, but it seems your team isn’t using it effectively? Are you trying to use Microsoft Teams, but you don’t want to pay for all of the extensions you need? If you’re slapping all of these disparate elements together, you’ve got a problematic situation - a Frankenstein monster. You’re working with numerous interfaces, multiple logins, disparate learning curves…Your staff is frustrated, as are your customers and your IT department (which might be just one person). Like any team, the last thing you need is unforced errors and unnecessary penalties.  

Everything You Need in a Flexible, Robust, Seamless System  

Welcome to the industry-standard Vodia PBX. We designed our phone system to give SMBs enterprise-grade communication capabilities - without enterprise-grade pricing. Whether your SMB is operating completely onsite or you’re using a hybrid or entirely remote model, the Vodia PBX turns any device, anywhere, into a SIP endpoint. If your employees are using deskphones, desktops, laptops, smartphones, or tablets, it’s perfectly fine: your team can connect with customers whenever and wherever, with access to your entire communication ecosystem. And without having to use their private numbers and email addresses.  

Enterprise Functionality and Call Center Features for SMBs

Vodia’s enterprise functionality and call center features give small ships big guns. Regardless of the size of your company, you can give your customers everything they’d expect if they’d called a much larger concern, including automatic call distribution (ACD), call recording, interactive voice response (IVR), queues, SMS, and voicemail-to-email. As for your internal comms, we give you address books, audio conference rooms, CRM integration, hunt groups, mailboxes, overhead paging, system control of doors, and Microsoft-certified integration with Teams. Right out of the box. 

What Can AI Do for Your Business?

AI. These are the two letters on everyone’s lips these days. But what does it have to do with business communication? It’s a core component of communications at enterprises and SMBs.

By building your communications around AI, you’ll bring a host of benefits to your company. AI enables SMBs to automatically transcribe calls, discern patterns, and automate routine tasks. Your phone lines will be open 24/7, and calls will be handled even before OOB and after COB; your customers will spend less time on hold or pounding on keypads to get through menus and, instead, will be quickly directed to the right employee. Finally, and returning to the lede, you won’t miss a single call. Not one.  

Vodia: AI on the Inside

Vodia was an early adopter of AI, and we’ve folded its massive capabilities and flexibility into our PBX, making it even more powerful with real-time AI features such as call transcription via Whisper and integration with OpenAI. We enable you to build the Vodia PBX to meet your actual needs and to support your day-to-day operations, so you can improve CX without lengthy implementation cycles - and without spending a lot of money. And our integrations with leading AI platforms like ActiveCampaign, HighLevel, monday.com, and Odoo make it so you can improve CX, increase internal collaboration, and enhance operational efficiency simultaneously. 

Don’t Hesitate

You might be hesitant about adopting AI, and we understand. It might seem like a massive wave, but it’s here to drive you forward, not under. No one wants to upset an apple cart, especially when you’re selling apples, but your reluctance is costing you. Like any business, you want to grow. Your legacy phone system might not be able to support what you want to achieve. AI is a tool that can take you further, faster, by ensuring every call is handled right. And it’s here, now, when you deploy the Vodia phone system. 

Need a Push?

At Vodia, we’ve spent over a decade building the world’s best cloud communication system for SMBs. As an SMB, we understand your needs as well as your pain points; we know you’ve got dreams and goals you want to see fulfilled, and we believe our phone system can help you get there. Get in touch with us sales@vodia.com, or call +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe). We won’t miss your call. Promise.