Case Studies

Blue Sky Technologies: Successful Installation of the Vodia Cloud Phone System at Primm Tax Services

Published on:

June 2, 2022

Vodia is thrilled to present a case study about the successful installation of our cloud PBX at Primm Tax Services by Blue Sky Technologies in the reseller’s hometown of Jonesboro, AR.

June 1, 2022 – Vodia is thrilled to present a case study about the successful installation of our cloud PBX at Primm Tax Services by Blue Sky Technologies in the reseller’s hometown of Jonesboro, AR.

OUR OUTSTANDING RESELLER

Founded in Jonesboro, AR, in 2014, Blue Sky Technologies has become the Mid-South’s leading technology provider of choice. Blue Sky designs, deploys, manages and supports complex technology solutions that improve outcomes for customers and drive profitability. The company also augments its clients’ teams as needed with design, engineering and on-site technical support or installation to accomplish technology initiatives on time and within budget.

THE CUSTOMER

Primm Tax Services is a CPA business that has provided bookkeeping, tax preparations, filing and routine accounting for individuals and businesses in the Jonesboro area for the past 13 years. Primm was looking to replace its outdated phone system, and several area businesses recommended they reach out to Blue Sky Technologies.

CHALLENGES

Not only did Primm Tax Services have an outdated system, the company was also operating without any modern features such as caller ID, call transfer, voicemail, auto attendant and or multiple lines; Primm was also running two businesses out of an office with only one phone line in and out of the office.

VODIA

Upgrading Primm to the Vodia cloud phone system, the most feature-rich cloud phone system available, gave the company access to voicemail accounts, caller ID, multiple lines and the ability to expand and add extensions to the phone system. Customer satisfaction and employee efficiency and productivity have increased.

You can read the case study here.

The award-winning Vodia PBX software turns any mobile phone, laptop, tablet or PC into a VoIP client employees can use for their everyday communication needs, from anywhere, anytime. Our proprietary, built-from-the-ground-up PBX offers true cloud multi-tenancy, integrations with MS Teams, FreshBooks, Zoho, HubSpot and Salesforce, SMS, and Android and IOS mobile apps. If you’re looking for an integrated telephony and Wi-Fi solution for your organization, Vodia makes it possible to work from anywhere and keep your team seamlessly connected and collaborating, today and tomorrow. We’d be delighted to put you in touch with an outstanding reseller like Blue Sky Technologies. Contact us, sales@vodia.com, +1 (617) 861-3490.

Latest Articles

View All

Vodia Analytics: Call Analytics and AI insights for the Vodia PBX

Vodia Analytics transforms PBX call data into clear, actionable insights with real-time dashboards, detailed call records, and AI-powered analysis. It gives teams full visibility into voice interactions, helping them understand conversations, track performance, and identify issues without relying on raw logs or manual review. With built-in transcription, summaries, and sentiment analysis, it becomes easier to spot trends, optimize operations, and improve overall communication performance.

April 28, 2026

Jitsi Video Conferencing in V70: A Controlled Approach to Privacy

Video conferencing is widely used, but rarely examined in terms of where it runs and who controls the infrastructure behind it. In many cases, video traffic is handled by external systems, introducing dependencies that are often overlooked. This piece explores how integrating Jitsi directly into the PBX brings video into the same environment as voice and communication management, giving organizations clearer boundaries, reduced reliance on third-party platforms, and greater control over how communication is handled.

April 21, 2026

Skills-Based Routing in V70: Match Calls to the Right Agent

Skills-based routing in V70 helps ensure incoming calls are matched with the most qualified available agents based on defined skills, language, and expertise. By combining IVR input with intelligent call distribution, organizations can reduce unnecessary transfers, improve first-contact resolution, and shorten handling time. With V70, skills can be defined directly within the PBX, allowing teams to set thresholds, prioritize expertise, and control how calls are routed across departments, queues, and different operational environments.

April 7, 2026