“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”
Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.
Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.
The Vodia call queue number feature allows businesses to efficiently add DID numbers to call queue accounts. Each DID can be assigned a label that displays on the agent's phone, helping them identify which service or department the caller needs. Additionally, an audio prompt can be set up to inform the agent how to greet the caller, ensuring the right approach for different businesses. This feature streamlines call management, particularly for companies handling multiple departments or brands under a single PBX system. It enhances professionalism and response accuracy for customer interactions.
snom phones are highly customizable and work seamlessly with the Vodia phone system, making deployment simple. In certain cases, however, like configuring the internal directory on a line key, special settings may be needed. To achieve this, Vodia's snom mode allows users to define and provision settings for snom phones. For example, by using the keyevent F_ADR_BOOK, you can assign a line key for the internal directory. After saving, Vodia will automatically push the new configuration to the phone, eliminating the need for manual reboots.
In tandem with our cloud PBX, the Vodia app, available for Android and iOS, neatly and simply separates private and professional conversations. The app connects to your office phone system via a QR code, which is scanned in the app – once the QR code is scanned, all of the staff member’s office settings in the PBX are now included in the smartphone OS, and anything you could have accomplished with a desk phone in the office or with the softphone on your desktop can now be done with your smartphone.
QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th
Vodia is thrilled to announce its first live Lunch and Learn in over two years will be held at the Manhattan Hilton in midtown on Jun 24, 2022 from 9:00 AM to 4:00 PM.
Vodia is the platform of choice for MSP and ITSP partners. Despite its small form factor, this device runs the complete Vodia PBX software on a state-of-the-art embedded server – it’s prebuilt and ready to deploy with pre-loaded license. It’s never been this easy and inexpensive to have a professional phone system for your business. And not just any phone system, but the rock-solid, feature rich, world-class Vodia PBX. All you have to do is connect it to your router.
Vodia is thrilled to present a case study about the successful installation of our cloud PBX at Primm Tax Services by Blue Sky Technologies in the reseller’s hometown of Jonesboro, AR.
The Vodia app also makes it so you can set business hours, for the entire company or for individual employees, all within the PBX. This means no one can call an employee late at night or on a weekend or holiday. This is a key requirement for many employees, who worry using their smartphones means receiving work calls at all hours.
With all this 21st century technology and the many “work from anywhere” requirements it satisfies, what about your phone system? For many of your clients and customers, your company’s phone number is the most direct and simplest way to engage with your organization. If your system is a traditional PBX, those old-fashioned wires make it so you’re anchored to your office if you want to make and receive calls, but there’s no need for this – you can move your entire phone system to the cloud!
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