Integrating WhatsApp with Vodia PBX: A Step-by-Step Guide for Seamless VoIP Communication
Published on:
November 30, 2023
Integrating WhatsApp with the Vodia PBX allows for enhanced communication capabilities in the VoIP landscape. To begin, set up a WhatsApp Business account through Meta for Developers. After this, log in to the Vodia PBX dashboard and navigate to "Settings," then "Messaging" and, finally, "Notifications." In this section, configure your WhatsApp settings by entering your Phone Number ID as the username, generating a random application token for webhook verification, and using the access token as your application secret. Ensure you specify the callback URL for incoming messages and set your WhatsApp Business number as the default ANI for SMS.
In the dynamic world of VoIP, leveraging popular messaging platforms like WhatsApp can enhance communication capabilities. In this guide, we'll walk you through the process of integrating WhatsApp with the Vodia PBX to ensre smooth and efficient messaging experience.
Step 1: Create a WhatsApp Business Account on Meta for Developers. To kick off the integration process, visit the Meta for Developers website and set up a new WhatsApp Business account. This account will serve as the bridge between the Vodia PBX and the WhatsApp messaging platform.
Step 2: Vodia PBX Configuration. As the administrator, log in to your Vodia PBX dashboard and navigate to "Settings" -> "Messaging" -> "Notifications." In this section, focus on configuring the settings related to text messaging.
Text Messaging Settings:
Select WhatsApp as the service provider for integration.
Use your "Phone number ID" from the WhatsApp API Setup page as your username or account (e.g., 122495046068001304).
Generate a random application token for Webhooks verification (e.g., HNeoioRB)
Utilize the "Access token" from the WhatsApp API Setup page as the application secret.
Whatsup cross reference settings:
Your username or account will be your “Phone number ID” from the WhatsApp API Setup page. For example: 122495046068001304
The application token is a random string that ensures Webhooks verification token. For example: HNeoioRB
The application secret is “Access token” from the WhatsApp API Setup page. For example: lwALrDPVlxwkBOyLxamDcS5Uw87ihzQ6NyZAQQgXR34CagPI7u7HE41TUc3gPXXy0SZBt4vRWF8ziZAvvb8essA2x4eEYPfphZC7FZBWTji6Dcl2AnaO2XC5729ZCxSoZACpgJtpJVuIvxy0ENgnmVTIXiZBJ…
Address for pulling MMS content: http://your.pbx.com
Default ANI for sending SMS messages: Your WhatsApp Business phone number.
WhatsApp Webhook callback URL
Configure the Webhooks settings on the Meta for developers platform.
Webhooks Settings:
Callback URL: https://your.pbx.com/recvsms
Verify token:
Callback URL: https://your.pbx.com/recvsms
Verify token: Use the application token from the PBX.
Vodia’s 2024 recap highlights several key milestones, including the certification of our PBX for Microsoft Teams, which will shape the direction of our platform moving forward. We’re addressing areas where Teams falls short, particularly through SIP interoperability. In addition, our efforts to integrate Realtime AI via APIs have shown great progress, with exciting advancements planned for 2025. We’ve also made significant improvements to our PBX interface, transitioning to the more modern Tailwind framework, and launched a native Android app. iOS improvements are also in the pipeline. With AI set to transform telephony, Vodia is positioned to lead the way, bringing AI-driven capabilities to enhance productivity in 2025.
Join us for an informative webinar where Vodia and Fanvil will demonstrate how to integrate Fanvil’s 2-wire solutions with Microsoft Teams using Vodia’s Microsoft-certified SBC. Discover how businesses in industries like hotels, schools, and enterprises can modernize their communication systems while leveraging existing infrastructure for cost-effective and seamless deployments. This session will provide practical strategies, real-world applications, and best practices to streamline Teams connectivity and enhance efficiency. Don’t miss this opportunity to see how Fanvil and Vodia are transforming business communications.
In our recent webinar, "Integrate OpenAI’s Realtime API with Vodia PBX," we explored how integrating AI with your communication systems can revolutionize the way your business operates. From automating repetitive tasks to improving workflow efficiency, the webinar covered how the collaboration between Vodia PBX and OpenAI’s Realtime API can streamline operations, enhance collaboration - especially for Microsoft Teams users - and provide intelligent automation to stay ahead in a competitive landscape. If you missed the live session or want to revisit the insights, the recording is now available for you to access.
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