Tech

The Cloud and Voice Encryption

Published on:

February 7, 2014

When the first version of pbxnsip introduced RTP encryption, it was a pioneering feature, but it didn’t generate the expected marketing success. Back then, customers were just happy if they could hear each other over VoIP. Over time, we refined our SRTP implementation to address challenges like the rollover counter, optimized transcoding, and avoided one-way audio issues. With growing awareness of security, encryption is now a critical focus, yet many providers still don’t encrypt voice traffic. To bridge this gap, we’ve added the ability to write decrypted PCAP files, making troubleshooting encrypted voice easier. This is available in version 5.1.3.

The first version of pbxnsip had RTP encryption. It was actually one of the reasons to start a new PBX because, at that time, there was nothing affordable on the market.  I remember we made a full-page advertisement in a telephony magazine about this important feature but, instead of the phone ringing all the time about this new feature, it was a marketing flop. Almost nobody cared. At that time VoIP was in a different stage; customers were happy if they could hear each other at all. One-way audio had just been invented.

Over time we learned how to deal with the rollover counter. Instead of coming up with SSRTP, which is not backward compatible, we found a pragmatic way that works in practically all situations. We optimized the SRTP implementation, so SRTP transcoding wasn't stressing the CPU too much - also, transfers didn't cause any SRTP hiccups. We also found ways to read misleading answers during the negotiation, so we didn't end up with one-way audio because of SRTP.

After the latest revelations about the various agencies in the world, people today are a lot more aware of the importance of voice encryption and the cloud. There is still a huge gap between what could be done and the reality, however, and many hosted PBX providers aren't encrypting their voice traffic between the PBX and the handset. Even worse, the competition in the SIP trunk space is all about price. Things like encryption don’t play a role, so most of the RTP traffic in the internet backbone is completely unencrypted. With the least-cost routing that makes up most routing decisions today, it would be easy to set up a trunk provider that bids for the routes you're are interested in, and then you’ll get the voice traffic delivered to your front door.

I haven't given up the hope that SRTP will be used on a trunk one day, and we are still preparing for this. Apart from offering the encryption mechanisms, we also need to work on the tools to troubleshoot encrypted voice.

Therefore, the latest security feature we have added is the writing of decrypted PCAP files. Having the raw packets as they travel in and out of the PBX is great to analyze problems. If they are encrypted, however, they have only limited value. Because the PBX knows the security context, it can first decrypt the packets and then write them into a PCAP file, with the timestamps, when they were received. Other devices like SIP-aware firewalls and ALG are typically unable to see this traffic. This is something that's very useful in cases where installations have quality problems and customers demand encryption of their voice traffic. The feature has been available since 5.1.3 and doesn't need a separate license.

Latest Articles

View All

Why Browser Calling is the Future of Business Communication

Vodia’s browser calling solution allows businesses to make and receive VoIP calls directly from any web browser, eliminating the need for apps or desk phones. It offers convenience, cost savings, and a wide range of features including chat, voicemail, call transfers, conference calls, video calls, and CRM integration. The system is secure, operating entirely within the browser to reduce exposure to malware, and scalable to support remote and hybrid work environments. With easy setup through the Vodia PBX web interface, organizations can streamline communication, improve productivity, and provide employees with a flexible, reliable, and fully integrated business communication experience.

August 13, 2025

Building Intelligent Voice Response Systems with Vodia's JavaScript IVR

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

August 11, 2025

Get The Support You Need Easily Through The Vodia Help Center On Jira

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

August 7, 2025