Tech

The Cloud and Voice Encryption

Published on:

February 7, 2014

When the first version of pbxnsip introduced RTP encryption, it was a pioneering feature, but it didn’t generate the expected marketing success. Back then, customers were just happy if they could hear each other over VoIP. Over time, we refined our SRTP implementation to address challenges like the rollover counter, optimized transcoding, and avoided one-way audio issues. With growing awareness of security, encryption is now a critical focus, yet many providers still don’t encrypt voice traffic. To bridge this gap, we’ve added the ability to write decrypted PCAP files, making troubleshooting encrypted voice easier. This is available in version 5.1.3.

The first version of pbxnsip had RTP encryption. It was actually one of the reasons to start a new PBX because, at that time, there was nothing affordable on the market.  I remember we made a full-page advertisement in a telephony magazine about this important feature but, instead of the phone ringing all the time about this new feature, it was a marketing flop. Almost nobody cared. At that time VoIP was in a different stage; customers were happy if they could hear each other at all. One-way audio had just been invented.

Over time we learned how to deal with the rollover counter. Instead of coming up with SSRTP, which is not backward compatible, we found a pragmatic way that works in practically all situations. We optimized the SRTP implementation, so SRTP transcoding wasn't stressing the CPU too much - also, transfers didn't cause any SRTP hiccups. We also found ways to read misleading answers during the negotiation, so we didn't end up with one-way audio because of SRTP.

After the latest revelations about the various agencies in the world, people today are a lot more aware of the importance of voice encryption and the cloud. There is still a huge gap between what could be done and the reality, however, and many hosted PBX providers aren't encrypting their voice traffic between the PBX and the handset. Even worse, the competition in the SIP trunk space is all about price. Things like encryption don’t play a role, so most of the RTP traffic in the internet backbone is completely unencrypted. With the least-cost routing that makes up most routing decisions today, it would be easy to set up a trunk provider that bids for the routes you're are interested in, and then you’ll get the voice traffic delivered to your front door.

I haven't given up the hope that SRTP will be used on a trunk one day, and we are still preparing for this. Apart from offering the encryption mechanisms, we also need to work on the tools to troubleshoot encrypted voice.

Therefore, the latest security feature we have added is the writing of decrypted PCAP files. Having the raw packets as they travel in and out of the PBX is great to analyze problems. If they are encrypted, however, they have only limited value. Because the PBX knows the security context, it can first decrypt the packets and then write them into a PCAP file, with the timestamps, when they were received. Other devices like SIP-aware firewalls and ALG are typically unable to see this traffic. This is something that's very useful in cases where installations have quality problems and customers demand encryption of their voice traffic. The feature has been available since 5.1.3 and doesn't need a separate license.

Latest Articles

View All

Transforming Maritime Connectivity with MS Teams: A Communication Solution for Cruise Ships

Reliable communication is essential for cruise ship safety, operational efficiency, and an exceptional guest experience, yet it faces unique challenges including remote connectivity, signal interference from metal structures, and stringent network security requirements. The Vodia PBX, now certified for MS Teams, offers seamless satellite integration, emergency calling, and direct communication between crew and passengers. This combination ensures continuous 24/7 connectivity, supports emergency protocols, and enhances onboard collaboration.

June 5, 2025

Embrace Unparalleled Digital Diversity and Secure Data Ownership with the Vodia PBX

Vodia gives you full control over your communications with operating system independence, multi-cloud VoIP capability, and complete data ownership. Whether you deploy on-premise, in your own data center, or across major cloud platforms like AWS or Azure, Vodia’s flexibility ensures resilience, scalability, and freedom from vendor lock-in. With support for multiple OS environments and features like zero-touch provisioning and redundant SIP trunks, it’s a future-proof solution built for secure, adaptable business communications.

June 3, 2025

The Vodia PBX Now Integrates with ActiveCampaign

Vodia’s latest integration with ActiveCampaign brings together a powerful cloud PBX system and a leading customer experience automation platform. This integration enables businesses to automatically track and manage customer interactions by creating and updating contacts based on call activity, recording detailed call information, and linking calls to the appropriate users within ActiveCampaign. By combining Vodia’s advanced telephony features with ActiveCampaign’s AI-driven marketing and sales automation tools, companies can deliver more personalized experiences, improve team productivity, and drive growth through smarter, data-backed communication.

May 29, 2025