Announcement

Vodia partners with NTC to deliver rich call reporting functionality

Vodia Networks Inc a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

WOBURN, MA. – May. 12, 2014 – Vodia Networks Inc  a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with Nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Nordic telecom’s call reporting solution integrates seamlessly with the Vodia PBX to provide an easy-to-use dashboard-like interface that delivers extensive real-time reporting and statistics of all incoming and outgoing calls from the Vodia PBX system. Able to support both Online and offline reporting, the call reporting solution functions as a real-time and historic repository for all call related events generated on the Vodia PBX system (CDRs, SIP messages, agent events, SOAP messages) and provides call metrics in simple graphical online reports for efficient viewing. The generated reports can be further exported as PDF or Excel spread sheets for advanced offline analysis. Some of the salient features of the reporting tool include Full monitoring of IVR, Agent Groups, Hunt groups, Auto-attendants and extensions, number and total duration of calls for the whole company, average answer time per queue, service levels, call duration per call, time frame settings to investigate data during any given period, reporting on calling and called number and much more. The built-in graphical tools can further help detect unusual call patterns which may help track suspicious or fraudulent activity.

”Nordic Telecom’s call reporting solution is a comprehensive add-on solution that can seamlessly integrate with Vodia PBX to provide detailed call reporting, statistics and a clever call-back solution. These new features will help Vodia’s customers to improve the quality of their customer service and increase their sales”, says Pietari Päivänen, VP Sales & Marketing at Nordic Telecom.

“The basic prerequisite for improving performance and productivity in any business environment is the ability to measure performance parameters effectively. The productivity of a business does not only depend on the availability guaranteed by its communications platform, but also on the individual performance and capabilities of the agents. Partnering with NTC will enable our customers to make the most of their telephony infrastructure, by being able to fully monitor and optimize the performance of their call center or PBX platform, diagnose problems, reduce costs and ultimately offer a better service to their customers. ”, says Ahmar Ghaffar, VP Sales & Marketing at Vodia Networks.

More at www.vodia.com and www.nordictele.com

Latest Articles

View All

Vodia feiert ein Jahrzehnt als Pionier und Branchenführer (Interview mit Dr. Christian Stredicke)

"Wir sind schon sehr früh auf diesen Zug aufgesprungen", sagt Christian Stredicke. Vodia ist seit zehn Jahren führend und ein Pionier bei der Bereitstellung von PBX-Software, die Mobiltelefone, Laptops, PCs und Standard-VoIP-Telefone effektiv in Clients verwandelt, die jeder in einem Unternehmen für die Kommunikation nutzen kann. Vodia verfolgt schon lange die Vision, die Kommunikation von vielen Geräten aus zu ermöglichen, was wir heute als hybrides Arbeiten bezeichnen. "Die Menschen sollten von überall aus arbeiten können", sagt Stredicke. Schon vor einem Jahrzehnt sah Vodia, dass der Browser eine immer größere Rolle spielen würde ...

March 8, 2022

Vodia PBX Passkeys

With the wide availability of passkeys on all mainstream browsers, users and administrators can conveniently access the Vodia PBX while enjoying an unprecedented level of security.

March 9, 2022

Vodia Version 69.0.0 is Now Available for Download

The most exciting part of the new release is the new front end — we are convinced the user-facing front end will play a crucial role in the coming years in delivering increased value to our end users. We were happy with our 67/68 front end, but we thought we could improve it and we ended up rebuilding it entirely. Version 69 puts the Vodia PBX front end on a solid foundation for years to come.

March 9, 2022