Vodia Networks Inc a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.
WOBURN, MA. – May. 12, 2014 – Vodia Networks Inc a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with Nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.
Nordic telecom’s call reporting solution integrates seamlessly with the Vodia PBX to provide an easy-to-use dashboard-like interface that delivers extensive real-time reporting and statistics of all incoming and outgoing calls from the Vodia PBX system. Able to support both Online and offline reporting, the call reporting solution functions as a real-time and historic repository for all call related events generated on the Vodia PBX system (CDRs, SIP messages, agent events, SOAP messages) and provides call metrics in simple graphical online reports for efficient viewing. The generated reports can be further exported as PDF or Excel spread sheets for advanced offline analysis. Some of the salient features of the reporting tool include Full monitoring of IVR, Agent Groups, Hunt groups, Auto-attendants and extensions, number and total duration of calls for the whole company, average answer time per queue, service levels, call duration per call, time frame settings to investigate data during any given period, reporting on calling and called number and much more. The built-in graphical tools can further help detect unusual call patterns which may help track suspicious or fraudulent activity.
”Nordic Telecom’s call reporting solution is a comprehensive add-on solution that can seamlessly integrate with Vodia PBX to provide detailed call reporting, statistics and a clever call-back solution. These new features will help Vodia’s customers to improve the quality of their customer service and increase their sales”, says Pietari Päivänen, VP Sales & Marketing at Nordic Telecom.
“The basic prerequisite for improving performance and productivity in any business environment is the ability to measure performance parameters effectively. The productivity of a business does not only depend on the availability guaranteed by its communications platform, but also on the individual performance and capabilities of the agents. Partnering with NTC will enable our customers to make the most of their telephony infrastructure, by being able to fully monitor and optimize the performance of their call center or PBX platform, diagnose problems, reduce costs and ultimately offer a better service to their customers. ”, says Ahmar Ghaffar, VP Sales & Marketing at Vodia Networks.
More at www.vodia.com and www.nordictele.com
SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”
