Back to Blog
Announcement

Vodia partners with NTC to deliver rich call reporting functionality

Published on:

May 12, 2014

Vodia Networks Inc a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Christian Stredicke

WOBURN, MA. – May. 12, 2014 – Vodia Networks Inc  a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with Nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Nordic telecom’s call reporting solution integrates seamlessly with the Vodia PBX to provide an easy-to-use dashboard-like interface that delivers extensive real-time reporting and statistics of all incoming and outgoing calls from the Vodia PBX system. Able to support both Online and offline reporting, the call reporting solution functions as a real-time and historic repository for all call related events generated on the Vodia PBX system (CDRs, SIP messages, agent events, SOAP messages) and provides call metrics in simple graphical online reports for efficient viewing. The generated reports can be further exported as PDF or Excel spread sheets for advanced offline analysis. Some of the salient features of the reporting tool include Full monitoring of IVR, Agent Groups, Hunt groups, Auto-attendants and extensions, number and total duration of calls for the whole company, average answer time per queue, service levels, call duration per call, time frame settings to investigate data during any given period, reporting on calling and called number and much more. The built-in graphical tools can further help detect unusual call patterns which may help track suspicious or fraudulent activity.

”Nordic Telecom’s call reporting solution is a comprehensive add-on solution that can seamlessly integrate with Vodia PBX to provide detailed call reporting, statistics and a clever call-back solution. These new features will help Vodia’s customers to improve the quality of their customer service and increase their sales”, says Pietari Päivänen, VP Sales & Marketing at Nordic Telecom.

“The basic prerequisite for improving performance and productivity in any business environment is the ability to measure performance parameters effectively. The productivity of a business does not only depend on the availability guaranteed by its communications platform, but also on the individual performance and capabilities of the agents. Partnering with NTC will enable our customers to make the most of their telephony infrastructure, by being able to fully monitor and optimize the performance of their call center or PBX platform, diagnose problems, reduce costs and ultimately offer a better service to their customers. ”, says Ahmar Ghaffar, VP Sales & Marketing at Vodia Networks.

More at www.vodia.com and www.nordictele.com

‍

Latest Articles

View All
Announcement

Vodia Announces Partnership with Comms Group Global

Vodia Networks has announced a strategic distribution partnership with Comms Group Global (ASX: CCG), aiming to expand the reach of its feature-rich cloud PBX solutions across APAC and EMEA. Through this collaboration, Comms Group Global will serve as an official reseller, providing businesses of all sizes with scalable, secure, and integrated telephony solutions. Customers will benefit from advanced call management features, Microsoft Teams integration, and robust security standards, while also gaining access to Comms Group’s SIP coverage in over 65 countries. The partnership enables a streamlined “one-touch” provisioning process, ensuring fast and seamless deployment for enterprises and SMEs seeking to improve efficiency.

September 8, 2025
Editorial

Why Fax Still Matters in 2025 and How Vodia Makes It Easy

Although many consider fax outdated, it continues to play a crucial role in sectors where compliance, confidentiality, and legal proof of delivery are non-negotiable. Healthcare providers rely on fax to meet HIPAA requirements, while industries such as finance, law, and real estate depend on it for contracts and documents that require signatures or legally verifiable transmission. Unlike email, fax offers confirmation reports that serve as proof of receipt, along with time-stamped records that hold up in legal proceedings. With Vodia’s PBX, digital fax becomes faster, easier, and more accessible than ever before, enabling users to drag and drop documents, monitor transmission progress, and receive immediate confirmations.

September 5, 2025
Tech

The Vodia PBX and SAML Integration

Vodia PBX now supports SAML integration, offering a secure and standards-based method for enterprise users to access their phone system through single sign-on. SAML, or Security Assertion Markup Language, allows employees to authenticate in one system and access other systems without managing multiple passwords, improving both security and user experience. By exchanging digitally signed SAML Assertions between Identity Providers and Service Providers, Vodia ensures seamless authentication across internal and external applications. With this integration, IT teams can simplify user management, reduce login complexity, and maintain strong security controls for business communications.

September 2, 2025