Back to Blog
Announcement

Vodia partners with NTC to deliver rich call reporting functionality

Published on:

May 12, 2014

Vodia Networks Inc a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Christian Stredicke

WOBURN, MA. – May. 12, 2014 – Vodia Networks Inc  a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with Nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Nordic telecom’s call reporting solution integrates seamlessly with the Vodia PBX to provide an easy-to-use dashboard-like interface that delivers extensive real-time reporting and statistics of all incoming and outgoing calls from the Vodia PBX system. Able to support both Online and offline reporting, the call reporting solution functions as a real-time and historic repository for all call related events generated on the Vodia PBX system (CDRs, SIP messages, agent events, SOAP messages) and provides call metrics in simple graphical online reports for efficient viewing. The generated reports can be further exported as PDF or Excel spread sheets for advanced offline analysis. Some of the salient features of the reporting tool include Full monitoring of IVR, Agent Groups, Hunt groups, Auto-attendants and extensions, number and total duration of calls for the whole company, average answer time per queue, service levels, call duration per call, time frame settings to investigate data during any given period, reporting on calling and called number and much more. The built-in graphical tools can further help detect unusual call patterns which may help track suspicious or fraudulent activity.

”Nordic Telecom’s call reporting solution is a comprehensive add-on solution that can seamlessly integrate with Vodia PBX to provide detailed call reporting, statistics and a clever call-back solution. These new features will help Vodia’s customers to improve the quality of their customer service and increase their sales”, says Pietari Päivänen, VP Sales & Marketing at Nordic Telecom.

“The basic prerequisite for improving performance and productivity in any business environment is the ability to measure performance parameters effectively. The productivity of a business does not only depend on the availability guaranteed by its communications platform, but also on the individual performance and capabilities of the agents. Partnering with NTC will enable our customers to make the most of their telephony infrastructure, by being able to fully monitor and optimize the performance of their call center or PBX platform, diagnose problems, reduce costs and ultimately offer a better service to their customers. ”, says Ahmar Ghaffar, VP Sales & Marketing at Vodia Networks.

More at www.vodia.com and www.nordictele.com

‍

Latest Articles

View All
Editorial

SMBs: Never Miss a Call with the Vodia Phone System

Missing a call is never just a minor slip for SMBs. It can mean losing a customer for good. In today’s competitive landscape, businesses cannot afford missed opportunities. While legacy phone systems often lead to frustration and inefficiency, modern cloud solutions like Vodia PBX make it easy to stay connected anytime and anywhere. With AI powered features such as intelligent call routing, real time transcription and 24/7 availability, your customers will always reach the right person. Vodia gives SMBs enterprise grade communication without the enterprise price tag so you can protect revenue, strengthen customer trust and grow confidently.

October 27, 2025
Tech

Boost Call Center Performance with Vodia’s Enhanced Analytics Dashboard

The Vodia Enhanced Analytics Dashboard empowers call centers and enterprises to transform raw call data into clear, actionable intelligence. With real-time and historical metrics on agent performance, call volumes, abandonment rates, wait times, and routing efficiency, it delivers a complete view of communication activity across locations. These insights help identify peak traffic periods, uncover CX gaps, optimize staffing strategies, and improve service quality. By reducing missed and abandoned calls, organizations can deliver faster, more consistent support and strengthen customer loyalty.

October 24, 2025
Editorial

Strengthening PBX security: Passkeys and the Vodia Phone System

Vodia PBX strengthens security with passkeys, giving users and administrators a secure, passwordless login method that eliminates many vulnerabilities tied to traditional credentials. Passkeys use public key cryptography, storing the private key on the user’s device and the public key on the server, making them resistant to phishing and credential theft. By reducing reliance on passwords, Vodia minimizes the attack surface in cloud environments and makes authentication simpler and more secure, while ensuring a smoother, faster login experience for all users.

October 21, 2025