Back to Blog
Announcement

Vodia partners with NTC to deliver rich call reporting functionality

Published on:

May 12, 2014

Vodia Networks Inc a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Christian Stredicke

WOBURN, MA. – May. 12, 2014 – Vodia Networks Inc  a leading provider of PBX and contact center software, announced today a strategic partnership that will enable Vodia to offer advanced call reporting and analytics functionality for its IP-PBX solution in cooperation with Nordic Telecom (NTC). The partnership aims to bring Nordic Telecom’s rich value-added Call reporting solution as an add-on to Vodia’s advanced IP-PBX platform, which will enable businesses and service providers to perform detailed analysis of their call traffic ultimately leading to an improved customer service and steady sales growth.

Nordic telecom’s call reporting solution integrates seamlessly with the Vodia PBX to provide an easy-to-use dashboard-like interface that delivers extensive real-time reporting and statistics of all incoming and outgoing calls from the Vodia PBX system. Able to support both Online and offline reporting, the call reporting solution functions as a real-time and historic repository for all call related events generated on the Vodia PBX system (CDRs, SIP messages, agent events, SOAP messages) and provides call metrics in simple graphical online reports for efficient viewing. The generated reports can be further exported as PDF or Excel spread sheets for advanced offline analysis. Some of the salient features of the reporting tool include Full monitoring of IVR, Agent Groups, Hunt groups, Auto-attendants and extensions, number and total duration of calls for the whole company, average answer time per queue, service levels, call duration per call, time frame settings to investigate data during any given period, reporting on calling and called number and much more. The built-in graphical tools can further help detect unusual call patterns which may help track suspicious or fraudulent activity.

”Nordic Telecom’s call reporting solution is a comprehensive add-on solution that can seamlessly integrate with Vodia PBX to provide detailed call reporting, statistics and a clever call-back solution. These new features will help Vodia’s customers to improve the quality of their customer service and increase their sales”, says Pietari Päivänen, VP Sales & Marketing at Nordic Telecom.

“The basic prerequisite for improving performance and productivity in any business environment is the ability to measure performance parameters effectively. The productivity of a business does not only depend on the availability guaranteed by its communications platform, but also on the individual performance and capabilities of the agents. Partnering with NTC will enable our customers to make the most of their telephony infrastructure, by being able to fully monitor and optimize the performance of their call center or PBX platform, diagnose problems, reduce costs and ultimately offer a better service to their customers. ”, says Ahmar Ghaffar, VP Sales & Marketing at Vodia Networks.

More at www.vodia.com and www.nordictele.com

‍

Latest Articles

View All
Announcement

The Vodia PBX Is Now Certified for Microsoft Teams

Vodia is excited to announce that its PBX is now certified for Microsoft Teams, enabling seamless voice integration with Teams’ collaboration tools. This certification allows Teams users to leverage advanced PBX features, such as call routing, auto attendants, voicemail, and more, while ensuring secure and high-quality voice services. The integration also supports various industries like hospitality, healthcare and manufacturing, where Teams users can now make and receive calls via Vodia’s certified SBC. With the Vodia PBX, organizations can streamline their communication processes and reduce costs while ensuring continuity and flexibility across all channels.

November 19, 2024
Editorial

VoIP for Enterprises: Vodia Streamlining your Communications

Vodia’s enterprise VoIP solution provides a versatile and scalable communications platform tailored to businesses of all sizes. The Vodia PBX enables high-quality VoIP calls, with features like scalability, robust security and a range of rich functionalities. Its adaptability across devices and cloud environments makes it highly flexible for diverse IT infrastructures. For hybrid workplaces, Vodia’s system supports multiple network interfaces, eliminating the need for VPNs by enabling seamless communication for remote and on-site staff. Integrating easily with major SIP-based devices and third-party tools Vodia helps enterprises streamline their workflows with unified communications across voice and messaging.

November 12, 2024
Tech

Vodia Ring Groups - An Overview

The Vodia PBX provides businesses with a comprehensive telephony solution designed for both on-premise and cloud systems, offering features like audio conference rooms, auto attendants, voicemails, call forwarding, and ring groups. A ring group, or hunt group, directs incoming calls to designated team members using strategies like simultaneous or sequential ringing, ensuring calls reach an available agent quickly. Vodia’s PBX supports multi-stage call routing, customizable ring melodies, CRM integration, and options like music on hold and call recording. Ideal for enterprises managing low-volume call groups, Vodia’s system enhances accessibility and call management efficiency for businesses worldwide.

November 7, 2024