Announcement

Vodia embraces HTML5 for its IP-PBX solution

Published on:

December 4, 2013

Veröffentlicht am:

December 4, 2013

Vodia Networks Inc a leading developer of IP-PBX and Call Center software announced today its commitment to further HTML5 support for its IP-PBX product line and hostedi.am cloud phone service.

Vodia Networks Inc a leading developer of IP-PBX and Call Center software announced today its commitment to further HTML5 support for its IP-PBX product line and hostedi.am cloud phone service.

The enhanced HTML5 audio playback feature will allow users to listen to their call recordings, voice messages and other audio files natively in the web browser without the need for any software or browser plug-ins.

Recording phone calls has always been an important feature of a phone system. Phone calls often need to be recorded for legal purposes or regulatory compliance and are also extremely useful for quality management, dispute resolution and employee coaching whenever required. Vodia’s IP-PBX solution and hostedi.am cloud service offers two call recording modes; Automatic recordings that automatically record all calls going through the IP-PBX and manual recordings (Call-by-call recordings) that record individual calls more like recording-on-demand.

Managing manual recordings is generally not a problem due to the fact that such recordings are created only occasionally and can be treated somewhat similar to voice mail messages. Automatic recordings on the other hand are generated in bulk and therefore require a more efficient way for user presentation, playback and archiving. This is especially important for call centers where thousands of calls are handled every day.

Until recently, the ability to play any type of audio within a browser involved using Adobe Flash or other browser plug-ins such as QuickTime. Although Adobe’s Flash player and QuickTime player are undoubtedly the most popular plug-ins for audio playback in modern web browsers, they still require software installation and most users do not wish to install any plug-ins on their computers altogether, mostly for security reasons.

Enter HTML5! One of the most exciting and long-awaited features of HTML5 is the <audio> element, which enables native playback of audio from within the web browser. Vodia PBX has recently introduced support for the HTML5 <audio> element making it possible to stream call recordings and voice mails directly to the browser. The native browser audio playback also eliminates the need for any browser plug-ins or software installation. Even more importantly, HTML5 based audio playback provides the added benefit of being able to restrict audio file download in sensitive environments where agents may be required to listen to the call recordings but are not allowed to download them locally to their computers.

HTML5 based audio playback is supported today in most desktop browsers including Firefox, Chrome, Opera and Safari. Support for mobile browsers is still somewhat limited but this is also expected to change in the future.

For further details please visit http://www.vodia.com  or contact sales@vodia.com.

Latest Articles

View All

QuestBlue is Now Directing you to Vodia - Powered by Cove Central

Cove Central teams up with QuestBlue and Vodia to revolutionize communication solutions for MSPs nationwide. This elite turnkey partnership simplifies FCC compliance, integrates global cloud capabilities, and redefines industry standards. With Cove Central's TAPP, MSPs gain white-glove support and 24x7 service, setting a new standard in unified communications.

November 28, 2023

Remote Users on a PBX

Remote work, fueled by cloud computing, is changing how we connect beyond traditional offices. Telephones remain vital, demanding solutions beyond basic call forwarding. Emulating extensions, with call control functions, becomes essential for effective remote communication. Options like home IP phones and softphones blur the line between office and remote work. The emphasis is on replicating a seamless phone experience in the era of flexible work arrangements.

September 12, 2018

snom button mode to the rescue

Addressing a challenge with LDAP, VoIP phones lack the ability to write new contacts to the address book. For users of snom phones, a solution involves utilizing the snom button mode, specifically the "keyevent" mode with the F_ADR_BOOK parameter. This configuration enables users to add phone numbers directly from the phone keyboard, bypassing the need for PBX login and web interface use. This versatile approach can also be applied to other functions and is similarly available for Grandstream, HTek, and Yealink phones.

May 2, 2018