“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”
IT Consultancy Seeks Better Vendor Relationship and Support
Burlington, MA and West Bend, WI – August 25, 2022 – Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, and Hexis Consulting (“Hexis”), a provider of custom, managed IT solution, today announced their partnership, with the migration of a number of Hexis clients from 3CX to the Vodia phone system already in process; the company is seeking to offer better pricing and better support to its clients who have moved their telephony to the cloud. Based in Germantown, WI, Hexis Consulting provides managed IT, security, business telephony and disaster recovery to SMBs and enterprises.
“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”
“Unlike some other PBX providers, including 3CX, Vodia empowers our channel partners to sell their own brands and make their own bundles,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “We don’t want MSPs to give away their business, we want them to be their own phone companies. And we’re a relationship first company, which means we’re always available to provide guidance and support to our partners. The Hexis Consulting team is one of the best in the IT industry, and we’re honored to be their preferred phone system for Hexis customers looking to move their telephony to the cloud. We look forward to a long and productive relationship with this great company.”
About Hexis Consulting
Hexis Consulting’s Motto is “Secure, Automate, Maintain.” The company’s goals are simple – to keep you in business my mitigating the constantly increasing risk of cyber attacks on your finances, to align your technology with your strategic business goals by optimizing and automating pain points, and to maintain the full scope of your technology and vendor relationships so that you can focus on your business, not the tools you use to get it done. For more information, please visit https://hexisconsulting.com/.
About Vodia Networks, Inc.
Vodia Networks has been a trendsetter in the Voice over Internet Protocol (VoIP) industry for over a decade. Since 2006, Vodia has led the VoIP world in innovation and forward-thinking development, particularly with its early adoption of a multi-tenancy platform for its customers – Vodia was the first company to offer a true multi-tenancy platform and it remains one of the very few companies that can deliver it. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs for numerous third-party SW and CRM systems.
Vodia maintains a global presence, with offices in four countries – localized information is available in Australia, France, Germany, Hong Kong and South Africa. For additional information please visit www.vodia.com.
SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.
