Vodia PBX Now Integrates with Smokeball to Streamline Law Firm Communications
Published on:
October 31, 2025
Law firms can now handle client communications more efficiently with the new integration between Vodia and Smokeball, the AI-powered legal practice management software. The integration connects the phone system directly with Smokeball, giving staff instant caller identification, access to related matters, and real-time client insights. By unifying calls and case management in one platform, it helps firms save time, reduce errors, and deliver faster, more informed client service.
BOSTON - 31 October 2025: Vodia Networks, Inc., a provider of unified cloud communications solutions to enterprises, contact centers, and service providers, today announced its industry-standard PBX now integrates with Smokeball, a leading cloud legal practice management software enhanced with AI.
Smokeball AI
Smokeball AI empowers law firms to run their firms specific to their practice areas, with all the insights and tools law firms need, including automatic time tracking and invoicing, streamlined workflows, a library of over 20,000 standard legal forms and documents, and actionable reports. The software is provided as a member benefit by more than 20 US bar associations:
20,000 prebuilt legal forms
AutoTime automatically records all activity (emails, documents, calls) with no timers
Automated checklists tied to matters; reminders, dependencies, and dashboards
Encrypted, two-factor authentication; secure sharing of docs, deadlines, and billing
Microsoft Word integration and 20,000+ templates for instant, accurate drafting
Real-time dashboards
Smokeball Archie AI integrated into every matter
Two-way sync for email and calendar
The Vodia - Smokeball Integration
The Vodia - Smokeball integration provides real-time caller identification with screen pop functionality, displaying contact information and direct links to client records in Smokeball when calls arrive. It supports multiple regions - Australia, UK, USA - with region-specific authentication and API endpoints.
This integration helps law firms work more efficiently by connecting their phone system directly with Smokeball. When a client calls, staff can instantly see who is calling, open the related matter, and respond with full context. It saves time, improves accuracy, and ensures every interaction is properly logged within their existing workflow.
Integration Features
Inbound and Outbound Support: Identifies contacts for both incoming and outgoing calls
Internal Call Filtering: Automatically ignores extension-to-extension calls and star codes
Multi-Region Support: Seamlessly works with Smokeball Australia, UK, and US instances
OAuth Security: Secure token-based authentication per user
Real-Time Contact Identification: Displays caller information instantly when calls arrive
Screen Pop with Direct Links: Contact name and clickable link to contact record in Smokeball in the Vodia Agent web app
Staging Environment Support: Option to connect to Smokeball staging servers for testing
Since its inception, Vodia has been committed to providing small businesses with the best cloud communication system. The company continues to integrate with best-in-class platforms and software that help businesses reduce costs, streamline operations, and surpass the competition. Find out more about Vodia’s peerless communications solutions for SMBs - get in touch with us sales@vodia.com, or call +1 (617) 861-3490 (United States), +61 2 7201 0788 (APAC), or +49 30 555 78749 (Europe).
About Vodia
Vodia Networks, Inc. provides B2B cloud communications solutions for enterprises, contact centers, and service providers. Its PBX software offers a broad range of business telephony features for on-premise and cloud deployments on Windows, Linux, and Mac. Fully SIP-compliant, Vodia integrates with numerous SIP devices and trunking providers for flexible telephony. Its multi-tenant platforms support desk phones, softphones, APIs, and third-party CRM integrations. Vodia empowers partners and users with world-class cloud PBX and personalized support to ensure success. The company has headquarters in Boston, USA, and Berlin, Germany. Visit Vodia on LinkedIn, X, and YouTube.
Missing a call is never just a minor slip for SMBs. It can mean losing a customer for good. In today’s competitive landscape, businesses cannot afford missed opportunities. While legacy phone systems often lead to frustration and inefficiency, modern cloud solutions like Vodia PBX make it easy to stay connected anytime and anywhere. With AI powered features such as intelligent call routing, real time transcription and 24/7 availability, your customers will always reach the right person. Vodia gives SMBs enterprise grade communication without the enterprise price tag so you can protect revenue, strengthen customer trust and grow confidently.
The Vodia Enhanced Analytics Dashboard empowers call centers and enterprises to transform raw call data into clear, actionable intelligence. With real-time and historical metrics on agent performance, call volumes, abandonment rates, wait times, and routing efficiency, it delivers a complete view of communication activity across locations. These insights help identify peak traffic periods, uncover CX gaps, optimize staffing strategies, and improve service quality. By reducing missed and abandoned calls, organizations can deliver faster, more consistent support and strengthen customer loyalty.
Vodia PBX strengthens security with passkeys, giving users and administrators a secure, passwordless login method that eliminates many vulnerabilities tied to traditional credentials. Passkeys use public key cryptography, storing the private key on the user’s device and the public key on the server, making them resistant to phishing and credential theft. By reducing reliance on passwords, Vodia minimizes the attack surface in cloud environments and makes authentication simpler and more secure, while ensuring a smoother, faster login experience for all users.
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