Rashid Jamalalldeen of Real Telecom Talks about Why The Vodia Phone System Works for Him
Published on:
September 30, 2022
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
Rashid Jamalalldeen of Real Telecom Talks about Why The Vodia Phone System Works for Him
“There is no limit to where you can use Vodia.”
Rashid Jamalalldeen, President and CEO, Real Telecom
The following transcription has been slightly revised for readability:
My name is Rashid Jamalalldeen. I’ve been with Vodia for a long time – even before the company was called Vodia.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
When they switch to our system, to Vodia, they were able to get an unlimited number of calls, unlimited voicemails, all that stuff, and their actual business doubled in size in ten months! And that’s measurable. These kinds of success stories, there are many of them. We have customers who’ve been with us, using Vodia, since 2005. And they are so happy now that their calls are not being missed, are being counted, measured, and they are able to respond quickly.
As a matter of fact I should share this with you very clearly. The ability to use what we used to call ACD, now it is called the queues in Vodia, made it extremely useful to the high volume of some of our customers, the high volume calls, for our customers, to be able to ask the caller if they wish to wait, that’s fine, but they may just let us call them as soon as an agent is ready to call them back. And that happens in such a way that the system actually calls them back and connects the agent, immediately, to talk with them and respond to what their questions are. And that in itself is unique, in addition to that unique feature in the ACD, or in the queue, I should say. You can allow multiple agents to have more than one call at a time, in addition to the sequence of the calls, which is being based on (the agent’s) knowledge or specialty, and so on.
There is no limit to where you can use Vodia. The flexibility in it makes it unbelievably adaptable to almost any business. There’s been many, many successes, and there will always be many successes, and we are going to continue promoting it as well as working with it, because it became part of our customers’ lives. And that’s how we’re going to continue.
Vodia’s prepaid offering on DigitalOcean provides businesses with a fast, flexible way to deploy a fully licensed PBX system. Our tailored plans include options for SBC functionality, certified for MS Teams, enabling seamless integration of advanced PBX features like intelligent call routing, automated attendants, and voicemail, all while ensuring secure, high-fidelity voice communication. With extension-based licensing, organizations can easily scale their system from 10 to 80 extensions, making deployment simple and quick. Whether you’re new to PBX systems or an experienced developer, our step-by-step installation video and documentation guide you through the setup process.
With over 360 million SMBs across the globe, small and medium-sized businesses face a common challenge: delivering the same high-quality communication experience customers expect from large enterprises—without the enterprise budget. The Vodia phone system is built to meet this need, offering a powerful, scalable solution that transforms any device into a professional business phone. Whether your team is remote, mobile, or in-office, Vodia provides advanced features like call recording, voicemail transcription, Microsoft Teams integration, hot desking, CRM integration, and real-time analytics. Our per-user pricing ensures you get all the functionality without overpaying, and our mobile apps keep you connected from anywhere.
The Vodia PBX User Web Portal offers a comprehensive and intuitive interface that gives users full control over their communication experience. Designed to complement Vodia’s zero-touch provisioning, the portal enables secure browser-based calling via WebRTC, and syncing with Microsoft or Google contacts. Users can monitor real-time presence, manage call forwarding, handle parked calls, and control service flags for dynamic call routing. It also supports advanced call queue management, voicemail access with optional transcription, call recordings, and internal or SMS messaging. CRM integrations with platforms like Zoho further streamline workflows, while granular user settings and admin-controlled visibility ensure tailored access based on roles.
.svg)
