Rashid Jamalalldeen of Real Telecom Talks about Why The Vodia Phone System Works for Him
Published on:
September 30, 2022
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
Rashid Jamalalldeen of Real Telecom Talks about Why The Vodia Phone System Works for Him
“There is no limit to where you can use Vodia.”
Rashid Jamalalldeen, President and CEO, Real Telecom
The following transcription has been slightly revised for readability:
My name is Rashid Jamalalldeen. I’ve been with Vodia for a long time – even before the company was called Vodia.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
When they switch to our system, to Vodia, they were able to get an unlimited number of calls, unlimited voicemails, all that stuff, and their actual business doubled in size in ten months! And that’s measurable. These kinds of success stories, there are many of them. We have customers who’ve been with us, using Vodia, since 2005. And they are so happy now that their calls are not being missed, are being counted, measured, and they are able to respond quickly.
As a matter of fact I should share this with you very clearly. The ability to use what we used to call ACD, now it is called the queues in Vodia, made it extremely useful to the high volume of some of our customers, the high volume calls, for our customers, to be able to ask the caller if they wish to wait, that’s fine, but they may just let us call them as soon as an agent is ready to call them back. And that happens in such a way that the system actually calls them back and connects the agent, immediately, to talk with them and respond to what their questions are. And that in itself is unique, in addition to that unique feature in the ACD, or in the queue, I should say. You can allow multiple agents to have more than one call at a time, in addition to the sequence of the calls, which is being based on (the agent’s) knowledge or specialty, and so on.
There is no limit to where you can use Vodia. The flexibility in it makes it unbelievably adaptable to almost any business. There’s been many, many successes, and there will always be many successes, and we are going to continue promoting it as well as working with it, because it became part of our customers’ lives. And that’s how we’re going to continue.
Vodia Sales Engineer Eric Altman participated in a strategic planning meeting in Washington, DC, with BCM One, SIP Trunk, Cove Central, and elite resellers to discuss joint strategies and goals for 2025. As a trusted partner of these organizations and a member of the Cove Central Technology Alliance Partner Program (TAPP) since November 2023, Vodia continues to build on its strong industry relationships. The meeting highlighted opportunities for collaboration and innovation, aligning with Vodia's 2019s recent milestone: the certification of the Vodia PBX for Microsoft Teams. Announced in November, this certification enables businesses to enhance their Teams ecosystems with critical functionalities such as SIP trunk call routing and VoIP endpoint connectivity.
Transportation companies require robust communication tools that go beyond standard features. By integrating the Microsoft-certified Vodia PBX with MS Teams, businesses gain essential functionalities like overhead paging, emergency calling, priority routing, and failover solutions. This powerful combination ensures seamless connectivity between drivers, dispatchers, and office staff, even in remote areas. With its ability to integrate with vehicle systems and non-Teams-compatible devices, the Vodia PBX transforms communication for logistics companies, enhancing safety, productivity, and customer service. It empowers transportation businesses to maintain 24/7 operational efficiency, even in the most demanding scenarios.
Vodia’s 2024 recap highlights several key milestones, including the certification of our PBX for Microsoft Teams, which will shape the direction of our platform moving forward. We’re addressing areas where Teams falls short, particularly through SIP interoperability. In addition, our efforts to integrate Realtime AI via APIs have shown great progress, with exciting advancements planned for 2025. We’ve also made significant improvements to our PBX interface, transitioning to the more modern Tailwind framework, and launched a native Android app. iOS improvements are also in the pipeline. With AI set to transform telephony, Vodia is positioned to lead the way, bringing AI-driven capabilities to enhance productivity in 2025.
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