QuestBlue Is a Platinum IT Expo Sponsor - the QuestBlue Team Looks Forward to Greeting Expo Attendees at Booth 623, June 21st -24th
QuestBlue, a provider of wholesale voice services, and VodiaNetworks (“Vodia”), whose cloud phone system turns any mobile phone, laptop,tablet or PC into a VoIP client employees can use for their everydaycommunication needs, from anywhere, anytime, are pleased to announce full SMSand MMS capabilities for end-users. The benefits of the integration, which providestwo-way conversational SMS and MMS and one-to-one and mass textingfunctionality, include improved customer service, reduced telephony costs andlower call volumes. QuestBlue, an IT Expo PlatinumSponsor, will be at booth 623 during the expo, June 21-24 in Fort Lauderdale,FL.
QuestBlue’s integration folds seamlessly into Vodia’s contactcenter solution, giving agents a flexible, two-way dialog with customers viaSMS and MMS from existing business numbers and DID, thus reducing hold times,while features such as agent-initiated and mass outbound texting, agentlesstextbots, call deflection, group texting, interactive text response (ITR) andskills-based routing; we also give you full transcript reporting and analytics,so your call center managers have everything they need to coach their agentsand improve customer service.
QuestBlue integrates seamlessly integrates with Vodia’sUnified Communications as a Service (UCaaS) platform, so any organization canavail itself of SMS and MMS for booking appointments/logging reminders, mobileleads generation, web conversion to chat, promotions and inter-departmentcommunications via the Vodia app, available for desktop, mobile and web.
QuestBlue and Vodia want to offer customers a businesscommunications solution that combines scalability, security and strength in aplatform that’s simple to use and supports remote and hybrid work environments.On November 5, 2020, Vodia and QuestBlue announced their strategicpartnership, withQuestBlue listed as an officially approved SIP Trunk Provider the Vodia phonesystem, thus enabling resellers and MSPs in the USA to deploy QuestBlue’s certifiedSIP Trunking services for voice calls as an integrated and compliant solution.Both companies continue to develop new ways to innovate cloud communicationsfor businesses of all sizes.
About QuestBlue
Since 2007 QuestBlue has been committed to being a leadingprovider of Wholesale Voice Services. Our mission is to listen to ourcustomers’ specific needs and deliver high-performance products throughcontinuous innovation and operational excellence. The delivery of our promiseto our customers comprises four key components: reliability, support, qualityand simplicity. QuestBlue supplies its customers with the infrastructure, toolsand support to meet their needs and grow their businesses. Our high-quality,in-house support ensures our customers receive best-in-class service, includingexpert advice, delivered quickly. With our connection to a worldwide,purpose-built network with crystal-clear quality covering 95 percent of thepopulation, we make sure the QuestBlue experience, from implementation to overallportal control, is equal parts enjoyable, clear and intuitive. For more information,please visit www.QuestBlue.com.
About Vodia Networks, Inc.
Vodia Networks has been a trendsetter in the Voice overInternet Protocol (VoIP) industry for over a decade. Since 2006, Vodia has ledthe VoIP world in innovation and forward-thinking development, particularlywith its early adoption of a multi-tenancy platform for its customers – Vodiawas the first company to offer a true multi-tenancy platform and it remains oneof the very few companies that can deliver it. Vodia’s multi-tenancy platformsare compatible with an unprecedented number of technologies, including deskphones, softphones and APIs for numerous third-party SW and CRM systems. Vodiamaintains a global presence, with offices in four countries – localizedinformation is available in Australia, France, Germany, Hong Kong and SouthAfrica. For additional information please visit www.vodia.com.
SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”
