QuestBlue, a provider of wholesale voice services, and VodiaNetworks (“Vodia”), whose cloud phone system turns any mobile phone, laptop,tablet or PC into a VoIP client employees can use for their everydaycommunication needs, from anywhere, anytime, are pleased to announce full SMSand MMS capabilities for end-users. The benefits of the integration, which providestwo-way conversational SMS and MMS and one-to-one and mass textingfunctionality, include improved customer service, reduced telephony costs andlower call volumes. QuestBlue, an IT Expo PlatinumSponsor, will be at booth 623 during the expo, June 21-24 in Fort Lauderdale,FL.
QuestBlue’s integration folds seamlessly into Vodia’s contactcenter solution, giving agents a flexible, two-way dialog with customers viaSMS and MMS from existing business numbers and DID, thus reducing hold times,while features such as agent-initiated and mass outbound texting, agentlesstextbots, call deflection, group texting, interactive text response (ITR) andskills-based routing; we also give you full transcript reporting and analytics,so your call center managers have everything they need to coach their agentsand improve customer service.
QuestBlue integrates seamlessly integrates with Vodia’sUnified Communications as a Service (UCaaS) platform, so any organization canavail itself of SMS and MMS for booking appointments/logging reminders, mobileleads generation, web conversion to chat, promotions and inter-departmentcommunications via the Vodia app, available for desktop, mobile and web.
QuestBlue and Vodia want to offer customers a businesscommunications solution that combines scalability, security and strength in aplatform that’s simple to use and supports remote and hybrid work environments.On November 5, 2020, Vodia and QuestBlue announced their strategicpartnership, withQuestBlue listed as an officially approved SIP Trunk Provider the Vodia phonesystem, thus enabling resellers and MSPs in the USA to deploy QuestBlue’s certifiedSIP Trunking services for voice calls as an integrated and compliant solution.Both companies continue to develop new ways to innovate cloud communicationsfor businesses of all sizes.
Since 2007 QuestBlue has been committed to being a leadingprovider of Wholesale Voice Services. Our mission is to listen to ourcustomers’ specific needs and deliver high-performance products throughcontinuous innovation and operational excellence. The delivery of our promiseto our customers comprises four key components: reliability, support, qualityand simplicity. QuestBlue supplies its customers with the infrastructure, toolsand support to meet their needs and grow their businesses. Our high-quality,in-house support ensures our customers receive best-in-class service, includingexpert advice, delivered quickly. With our connection to a worldwide,purpose-built network with crystal-clear quality covering 95 percent of thepopulation, we make sure the QuestBlue experience, from implementation to overallportal control, is equal parts enjoyable, clear and intuitive. For more information,please visit www.QuestBlue.com.
About Vodia Networks, Inc.
Vodia Networks has been a trendsetter in the Voice overInternet Protocol (VoIP) industry for over a decade. Since 2006, Vodia has ledthe VoIP world in innovation and forward-thinking development, particularlywith its early adoption of a multi-tenancy platform for its customers – Vodiawas the first company to offer a true multi-tenancy platform and it remains oneof the very few companies that can deliver it. Vodia’s multi-tenancy platformsare compatible with an unprecedented number of technologies, including deskphones, softphones and APIs for numerous third-party SW and CRM systems. Vodiamaintains a global presence, with offices in four countries – localizedinformation is available in Australia, France, Germany, Hong Kong and SouthAfrica. For additional information please visit www.vodia.com.