Back to Blog
Editorial

IPv6 and Why Email Didn't Work Anymore

Published on:

February 22, 2013

snom ONE has supported IPv6 since the early days of PBXnsip, and while we're still waiting for service providers to fully embrace IPv6, there are more practical issues to address. One of the challenges is the handling of DNS records for IPv4 and IPv6 (A and AAAA). As more services add AAAA records, the problem arises when clients without IPv6 connectivity still receive those records, which leads to connection issues. A recent example was Gmail, where the snom ONE email client stopped working. The solution was to prioritize IPv4 records first, though this workaround isn't a permanent fix, as IPv4 will eventually become obsolete.

Christian Stredicke

So everything we buy these days should be ready for IPv6. Even in the old pbxsnip days, snom ONE supported IPv6. Nothing new here.

While we are all waiting for the happy day when our service providers finally give out publicly routable prefixes so all out phones in the LAN don’t need NAT any more, we need to deal with some more down-to-earth problems. One of the problems is DNS uses records for IPv4 and some others for IPv6 (A and AAAA).

While practically all services in the net offer IPv4 DNS addresses, there are more and more providers who also add AAAA records. The problem is a DNS server operates independently from the underlying internet version. In other words, you get AAAA records even when the DNS server is running on IPv4. The practical problem is a client is running in the LAN without any IPv6 connectivity to the outside world also gets those AAAA records; when it then tries to connect to the service, it eventually times.

That is exactly what happened with Gmail. Google added IPv6 records for the Gmail service some time ago, and suddenly the snom ONE email client didn't work anymore if your PBX didn't have IPv6 connectivity.

The way we fixed the problem is the PBX now looks at the IPv4 records first. I didn't say "solve the problem” because this isn't a proper solution. The day IPv4 will become unavailable to the PBX, this fix won't work anymore. I guess we have a few more years to properly solve that problem. For now we can live with the workaround, and hopefully snom ONE users will not notice anything.

Latest Articles

View All
Editorial

Mobile Apps, Desk Phones, and Browser Calling: Choosing the Right Endpoint by Role

Business communication is no longer tied to a single device. Desk phones remain valuable for employees who manage high call volumes, mobile apps give remote and travelling teams access to business calling wherever they work, and browser calling fits naturally into computer-based workflows. This article looks at the strengths and limitations of each endpoint, explains which roles they suit best and shows why most organizations benefit from building the right mix rather than selecting one option for everyone.

July 30, 2026
Announcement

Your Vodia Extension, Built for iPhone

The new Vodia iOS app gives users a native way to use their Vodia PBX extension from iPhone and iPad. Built around a cleaner, card-based interface, the app makes it easier to manage calls, voicemail, chat, extensions, call history, and active call controls in one place. Users can place and receive calls, park or transfer calls, check voicemail, and view extension status from the app. It also adds readiness checks, visual audio feedback, call quality visibility, and adaptive recovery when network conditions change, helping teams stay connected with a reliable mobile PBX experience.

July 28, 2026
Editorial

Why MSPs Should Own the Customer Relationship in Cloud Communications

Cloud communications can create a valuable recurring revenue opportunity for MSPs, but only when they remain in control of the customer relationship. By managing branding, pricing, service delivery, and support, MSPs can build stronger customer loyalty, protect long-term account value, and expand their offering as customer needs evolve. A white-label approach also gives them the flexibility to package voice, AI, integrations, and managed services under their own brand.

July 22, 2026