Tech

Inter-Office Trunks

Published on:

June 21, 2013

Previous versions allowed calls from one trunk to be routed through another for cost-effective call termination, commonly used by international offices. Now, the new inter-office trunk feature enhances this by assigning a dial plan directly to the trunk, offering greater flexibility in caller ID presentation. This allows businesses to optimize call routing without linking to specific extensions. While prepaid accounts aren’t supported, the feature enables broader applications, such as acting as a session border controller, handling LAN-WAN traffic, and translating calls between IPv4 and IPv6. Available from version 5.0.10i, this expands the PBX’s role in networked environments

In previous versions, there was already a settings called “Assume that the call comes from extension so-and-so”. This was a trick to make it possible that a call coming in on one trunk ends up on another trunk for outbound call termination.

The practical relevance for this was that international offices could use this trick to locally terminate calls from their branch offices. For example, when a company had offices in Boston and Berlin, making a phone call in Germany from the Boston office could be done using the PBX in the Berlin office, saving international call termination fees.

We have now taken this to the next level by adding an “inter-office” trunk feature. Instead of using the dial plan of an extension, the trunk uses a dial plan directly. It also provides more flexibility in presenting the caller-ID. The presented caller-ID does not have to be linked to an extension. Of course this depends on the carrier’s ability and willingness to present caller-ID that are not within the PBX address range.

Because extensions are not charged any more, the interoffice trunk feature does not support prepaid accounts. However our feeling is that the practical relevance for this is relatively low anyway.

The term “office” goes beyond the example which I have made before. Technically the PBX identified inbound traffic attached to a trunk, no matter if the call comes from the same organization or from another source. This way, the PBX is able to perform general call routing functions and act as a general-purpose session border controller. Especially because the PBX is able to operate one multiple network interfaces, it can be used to translate traffic between LAN and WAN. Other scenarios like translating calls between IPv4 and IPv6 or just transcoding codecs is also possible. Time will tell what customers want to see.

The inter-office trunk feature will be available in version from version 5.0.10i onwards.

Latest Articles

View All

Webinar | Real-Time Media Streaming in Vodia PBX: AI, Call Transcription, and Security in V69.5.6

Join Vodia Networks on April 8 for a live, in-depth webinar on how real-time media streaming is powering the future of voice communication. Discover how Vodia PBX version 69.5.6 enables seamless AI integration, live call transcription using the Whisper API, and secure voice data handling. Hosted by Sales Engineer Eric Altman and VoIP Engineer Hamlet Collado, this session will walk you through real-world use cases, including OpenAI and Google Speech-to-Text integrations, MS Teams support, and new security features. You’ll also get a first look at Vodia’s AI roadmap and have the opportunity to ask your questions during a live Q&A.

March 28, 2025

The Vodia PBX On-Premise Whisper AI Deployment​

Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.

March 27, 2025

Vodia at Enterprise Connect 2025: Embracing AI and Advancing Communications

Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he connected with partners and gained insight into the future of enterprise communications. AI was the clear focus of the event, with discussions centered on agentic systems, chatbots, and generative technologies. “It was certainly the main element in the atmosphere,” Eric noted. He also shared his excitement about Vodia PBX version 69.5.6, which includes real-time AI integration with OpenAI and call transcription using the Whisper API. The event confirmed that AI is rapidly becoming a core component of modern communication platforms—and Vodia is well-positioned to lead the way.

March 26, 2025