Tech

Cisco IP Phone Series 6800, 7800, and 8800 devices running Multiplatform (MPP / 3PCC) firmware can be used with the Vodia PBX in SIP-based environments. Supported models span entry-level, mid-range, and advanced devices commonly deployed in enterprise and service provider scenarios. Cisco-provided MPP firmware is used, with firmware versions and upgrades managed through the PBX after initial onboarding, supporting both on-premises and cloud deployments.

Editorial

Music on Hold plays an important role in how callers experience wait times and perceive service quality. With Vodia PBX Version 70, we’ve enhanced Music on Hold to deliver neutral, calming, high-quality audio that reassures callers while they wait. These improvements, combined with flexible streaming options, emergency messaging, and full support for cloud and on-premises multi-tenant environments, help businesses reduce dropped calls and create a more positive caller experience before an agent ever answers.

Editorial

Organizations often start with an open source PBX for flexibility, but as systems move from initial setup to daily operations, the real cost becomes management, maintenance, and long-term reliability. This article explores the difference between building a PBX stack from frameworks and running a commercial, integrated PBX platform, focusing on operational complexity, security responsibility, upgrades, and ongoing maintenance. It explains how a purpose-built PBX shifts the burden from continuous engineering to stable operation, helping teams prioritize clarity, control, and scalability as requirements grow.