Tech

Administrators

Published on:

January 29, 2013

With snom ONE expanding into the cloud, the need for multiple administrators became evident. The new system now includes three distinct roles: the "super administrator," who retains full control over the PBX; the "system administrator," who shares many privileges but cannot alter super administrator accounts; and the "domain administrator," who manages specific domains without impacting account licenses. This new structure eliminates the need for sacrificing accounts for administrative purposes and clarifies roles. Additionally, the "login as" option has been removed, making it clear which role each user holds within the system.

With snom ONE moving more and more into the cloud, we needed to address an old problem. There are usually several persons taking care about the system. Giving them all the same username and password is a bad idea, just like giving everyone the master key for the building. As employees join and leave companies, they must have their own credentials for logging into the system.

So we finally added multiple administrators. There are now three levels:

The “super administrator” is what we know from before. This person has full control over the PBX, including managing other administrators. When upgrading to 5.0.4, this account will stay the same.

The “system administrator” is similar to the super administrator, but cannot create, change or delete the super administrator or other system administrator accounts. There can be many system administrators, each one of them with their own password.

The “domain administrator” is similar to what was previously known as domain administrator permission of an extension. Those domain administrators can be set up in the domain properties by the system or super administrators, and each domain can have multiple domain administrators.

The point here is that the domain administrators don’t count against and account licenses. This was a problem with the previous concept, as usually one account had to be sacrificed for administration purposes. Also, the system administrators don’t count against the license.

This also explains why the “login as” selection box has disappeared from the login screen. Now it is well defined what role each account has.

Latest Articles

View All

Vodia Visits IT Expo 2025

Vodia was excited to attend IT Expo 2025 in Ft. Lauderdale, where Sales Engineer Eric Altman connected with industry leaders such as Tommy Lee from Fanvil, Gary Harbeck from Dinstar, Spencer Lee from Telin, Sebastian Balan from Fidelity, Todd Weikle from Soar Communications, Steve Scott from Borderless.com, and Mitch Kahl from BCM One. The discussions highlighted the role of AI in business communications, Vodia’s Microsoft Teams-certified PBX, and our integration with Realtime AI via APIs. This event followed a strategic planning session with key partners to outline Vodia’s goals for 2025. We look forward to connecting with you at future events!

February 19, 2025

AI-Powered Hotel Phone System: OpenAI for Guest Services

Vodia has integrated OpenAI’s Realtime API with its PBX, enabling real-time AI-powered hotel phone systems that enhance guest services. By leveraging natural speech processing, guests can make reservations, request services, and access hotel amenities in multiple languages - all through voice commands. This integration streamlines hotel operations, reduces staff workload, and improves guest satisfaction. Whether booking a room, ordering room service, or arranging transportation, AI-powered phone systems provide seamless communication and efficiency. Hotels can now offer personalized, automated experiences while maintaining reliable, high-quality service.

February 18, 2025

Vodia and Microsoft Teams: Your Call Center Solution

ConnectPlus, a fictional call center with 150 agents and 20 support team members, faced several challenges in managing its phone systems and customer interactions. The company struggled with inefficient call routing, long wait times, and inadequate reporting, especially as it relied on Microsoft Teams for internal communication. To improve operational efficiency and enhance the customer experience, ConnectPlus sought a solution that could streamline its processes across multiple devices and platforms. Integrating Vodia’s PBX with Teams provided the ideal solution, optimizing their call handling and overall communication capabilities.

February 12, 2025