Tech

Administrators

Published on:

January 29, 2013

With snom ONE expanding into the cloud, the need for multiple administrators became evident. The new system now includes three distinct roles: the "super administrator," who retains full control over the PBX; the "system administrator," who shares many privileges but cannot alter super administrator accounts; and the "domain administrator," who manages specific domains without impacting account licenses. This new structure eliminates the need for sacrificing accounts for administrative purposes, and it clarifies roles. Additionally, the "login as" option has been removed, making it clear which role each user has within the system.

With snom ONE moving more and more into the cloud, we needed to address an old problem. There are usually several persons taking care of a system, but giving all of them the same username and password is a bad idea, - just like giving everyone the master key for a building. As employees join and leave companies, they must have their own credentials for logging into the system.

So we finally added multiple administrators. There are now three levels:

The “super administrator” is what we know from before. This person has full control over the PBX, including managing other administrators. When upgrading to 5.0.4, this account will stay the same.

The “system administrator” is similar to the super administrator, but cannot create, change or delete the super administrator or other system administrator accounts. There can be many system administrators, each one of them with their own password.

The “domain administrator” is similar to what was previously known as domain administrator permission of an extension. Those domain administrators can be set up in the domain properties by the system or super administrators, and each domain can have multiple domain administrators.

The point here is the domain administrators don’t count against account licenses. This was a problem with the previous concept, as usually one account had to be sacrificed for administration purposes - now system administrators don’t count against the license.

This also explains why the “login as” selection box has disappeared from the login screen, since the role each account has is clearly defined.

Latest Articles

View All

Why Area Codes Still Matter in a Mobile World

Even in 2025, area codes remain important for personal and business communications. People move frequently but usually keep their original phone numbers because changing them is inconvenient and tied to banking, two-factor authentication, and multiple online accounts. For PBX administrators, area codes are essential for routing calls accurately, displaying the correct caller ID, and managing costs. Vodia PBX simplifies area code management with pattern-based dial plans, automatic updates, and smart trunk selection. This ensures that calls reach the right destination efficiently, maintain a local presence to increase pickup rates, and provide reliable communication both in North America and internationally.

September 16, 2025

Keycloak OpenID Connect Integration for the Vodia PBX

Vodia’s PBX now integrates with Keycloak OpenID Connect, providing secure single sign-on for users so they can access all connected applications without repeated authentication. Logging out from one application automatically logs the user out of all connected systems, simplifying user management and improving security. Keycloak, a Cloud Native Computing Foundation project, supports standard protocols including OpenID Connect, OAuth 2.0, and SAML, offering enterprise-grade identity and access management. To ensure proper integration, Keycloak user emails must match the corresponding PBX extension emails. Complete guidance is available in the Vodia Keycloak integration guide.

September 12, 2025

Vodia Announces Partnership with Comms Group Global

Vodia Networks has announced a strategic distribution partnership with Comms Group Global (ASX: CCG), aiming to expand the reach of its feature-rich cloud PBX solutions across APAC and EMEA. Through this collaboration, Comms Group Global will serve as an official reseller, providing businesses of all sizes with scalable, secure, and integrated telephony solutions. Customers will benefit from advanced call management features, Microsoft Teams integration, and robust security standards, while also gaining access to Comms Group’s SIP coverage in over 65 countries. The partnership enables a streamlined “one-touch” provisioning process, ensuring fast and seamless deployment for enterprises and SMEs seeking to improve efficiency.

September 8, 2025