Tech

Administrators

Published on:

January 29, 2013

With snom ONE expanding into the cloud, the need for multiple administrators became evident. The new system now includes three distinct roles: the "super administrator," who retains full control over the PBX; the "system administrator," who shares many privileges but cannot alter super administrator accounts; and the "domain administrator," who manages specific domains without impacting account licenses. This new structure eliminates the need for sacrificing accounts for administrative purposes and clarifies roles. Additionally, the "login as" option has been removed, making it clear which role each user holds within the system.

With snom ONE moving more and more into the cloud, we needed to address an old problem. There are usually several persons taking care about the system. Giving them all the same username and password is a bad idea, just like giving everyone the master key for the building. As employees join and leave companies, they must have their own credentials for logging into the system.

So we finally added multiple administrators. There are now three levels:

The “super administrator” is what we know from before. This person has full control over the PBX, including managing other administrators. When upgrading to 5.0.4, this account will stay the same.

The “system administrator” is similar to the super administrator, but cannot create, change or delete the super administrator or other system administrator accounts. There can be many system administrators, each one of them with their own password.

The “domain administrator” is similar to what was previously known as domain administrator permission of an extension. Those domain administrators can be set up in the domain properties by the system or super administrators, and each domain can have multiple domain administrators.

The point here is that the domain administrators don’t count against and account licenses. This was a problem with the previous concept, as usually one account had to be sacrificed for administration purposes. Also, the system administrators don’t count against the license.

This also explains why the “login as” selection box has disappeared from the login screen. Now it is well defined what role each account has.

Latest Articles

View All

Webinar | Real-Time Media Streaming in Vodia PBX: AI, Call Transcription, and Security in V69.5.6

Join Vodia Networks on April 8 for a live, in-depth webinar on how real-time media streaming is powering the future of voice communication. Discover how Vodia PBX version 69.5.6 enables seamless AI integration, live call transcription using the Whisper API, and secure voice data handling. Hosted by Sales Engineer Eric Altman and VoIP Engineer Hamlet Collado, this session will walk you through real-world use cases, including OpenAI and Google Speech-to-Text integrations, MS Teams support, and new security features. You’ll also get a first look at Vodia’s AI roadmap and have the opportunity to ask your questions during a live Q&A.

March 28, 2025

The Vodia PBX On-Premise Whisper AI Deployment​

Whisper, OpenAI’s Automatic Speech Recognition system, delivers multilingual, noise-tolerant, and technical-language-ready transcription through a streamlined encoder-decoder architecture. With Vodia PBX’s integration, organizations can choose between using OpenAI’s service or hosting Whisper AI locally for complete data sovereignty and control. This on-premise option ensures that sensitive call data stays within your infrastructure while still benefiting from powerful transcription capabilities. To explore deployment options, see our Whisper AI on-premise setup documentation, review a self-hosted integration example, or follow our cloud-based call transcription guide.

March 27, 2025

Vodia at Enterprise Connect 2025: Embracing AI and Advancing Communications

Vodia Sales Engineer Eric Altman attended Enterprise Connect 2025 on March 18 and 19, where he connected with partners and gained insight into the future of enterprise communications. AI was the clear focus of the event, with discussions centered on agentic systems, chatbots, and generative technologies. “It was certainly the main element in the atmosphere,” Eric noted. He also shared his excitement about Vodia PBX version 69.5.6, which includes real-time AI integration with OpenAI and call transcription using the Whisper API. The event confirmed that AI is rapidly becoming a core component of modern communication platforms—and Vodia is well-positioned to lead the way.

March 26, 2025