Vodia is thrilled to present a case study about the successful installation of our cloud PBX at Primm Tax Services by Blue Sky Technologies in the reseller’s hometown of Jonesboro, AR.
Quality, personalized financial guidance to local individuals and businesses
Financial and Tax Preparation
Founded in Jonesboro, AR, in 2014, Blue Sky Technologies has become the Mid-South’s leading technology provider of choice. Blue Sky designs, deploys, manages and supports complex technology solutions that improve outcomes for customers and drive profitability. The company also augments its clients’ teams as needed with design, engineering and on-site technical support or installation to accomplish technology initiatives on time and within budget.
Primm Tax Services is a CPA business that provides bookkeeping, tax preparations, filing and routine account work for individuals and businesses for the past13 years. When Primm was looking to replace their outdated phone system they were recommended to reach out to Blue Sky Technologies by several other businesses to help take care of their telephony needs.
Not only did Primm Tax Services have an outdated system, the company was also operating without any modern features such as caller ID, call transfer, voicemail, auto attendant and or multiple lines; Primm was also running two businesses out of an office with only one phone line in and out of the office.
Primm Tax Services and MFL Lube are currently running out of the same offices andhaving two phone bills caused their expenses to be higher than needed.
Primm did not have features such as caller ID, the ability to transfer calls, voicemail,auto attendant, or multiple lines.
Primm only had one line coming into the office. If someone was on a call, other employees were unable to call our or take anymore calls coming into the office.
After hearing how Blue Sky Technologies hadhelped many of their fellow business owners withtheir telephony and technology needs-they knewBlue Sky was the team to trust. Our team installedan updated, feature rich solution that was userfriendly. Even after the install, Primm Tax Servicesare impressed with the new solution as well as thesupport they recieve from Blue Sky.
Instead of having two phone bills, the sales representative was able to consolidate the systems into one system allowing there t o only be one phone bill expense.
Our technicians were able to put Primm Tax Services and MFL Lube on one system but also programmed the system to allow each business to have their own specific number to direct calls to the right location.
Upgrading to a Vodia phone system allows the customer to have access to voicemail accounts, caller ID, multiple lines, and the ability to expand and add onto the phone system.
After the install, the employees of Primm Tax Services realized how many calls they were missing due to only having one line and no features to track missed calls. Customers are now able to leave voicemails for them to return, and each user is able to see missed calls as they come in.
Upgrading Primm to the Vodia cloud phone system, the most feature-rich cloud phone system available, gave the company access to voicemail accounts, caller ID, multiple lines and the ability to expand and add extensions to the phone system. Customer satisfaction and employee efficiency and productivity have increased.
The award-winning Vodia PBX software turns any mobile phone, laptop, tablet or PC into a VoIP client employees can use for their everyday communication needs, from anywhere, anytime. Our proprietary, built-from-the-ground-up PBX offers true cloud multi-tenancy, integrations with MS Teams, FreshBooks, Zoho, HubSpot and Salesforce, SMS, and Android and IOS mobile apps. If you’re looking for an integrated telephony and Wi-Fi solution for your organization, Vodia makes it possible to work from anywhere and keep your team seamlessly connected and collaborating, today and tomorrow. We’d be delighted to put you in touch with an outstanding reseller like Blue Sky Technologies. Contact us, firstname.lastname@example.org, +1 (617) 861-3490.
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