Tech

Vodia’s PBX now integrates with Keycloak OpenID Connect, providing secure single sign-on for users so they can access all connected applications without repeated authentication. Logging out from one application automatically logs the user out of all connected systems, simplifying user management and improving security. Keycloak, a Cloud Native Computing Foundation project, supports standard protocols including OpenID Connect, OAuth 2.0, and SAML, offering enterprise-grade identity and access management. To ensure proper integration, Keycloak user emails must match the corresponding PBX extension emails. Complete guidance is available in the Vodia Keycloak integration guide, with additional details in the Keycloak official documentation.

Announcement

Vodia Networks has announced a strategic distribution partnership with Comms Group Global (ASX: CCG), aiming to expand the reach of its feature-rich cloud PBX solutions across APAC and EMEA. Through this collaboration, Comms Group Global will serve as an official reseller, providing businesses of all sizes with scalable, secure, and integrated telephony solutions. Customers will benefit from advanced call management features, Microsoft Teams integration, and robust security standards, while also gaining access to Comms Group’s SIP coverage in over 65 countries. The partnership enables a streamlined “one-touch” provisioning process, ensuring fast and seamless deployment for enterprises and SMEs seeking to improve efficiency and reduce operational costs.

Editorial

Although many consider fax outdated, it continues to play a crucial role in sectors where compliance, confidentiality, and legal proof of delivery are non-negotiable. Healthcare providers rely on fax to meet HIPAA requirements, while industries such as finance, law, and real estate depend on it for contracts and documents that require signatures or legally verifiable transmission. Unlike email, fax offers confirmation reports that serve as proof of receipt, along with time-stamped records that hold up in legal proceedings. With Vodia’s PBX, digital fax becomes faster, easier, and more accessible than ever before, enabling users to drag and drop documents, monitor transmission progress, and receive immediate confirmations.

Tech

JavaScript IVR transforms the way businesses handle incoming calls by enabling fully customizable, intelligent phone menu systems. Unlike static IVR setups with limited, pre-defined options, JavaScript IVR allows you to create dynamic call flows that adapt in real time based on caller input, business data, or even external API integrations. This means you can route calls more efficiently, automate complex processes, and offer highly personalized experiences to your customers. Whether you want to check customer records before transferring a call, adjust menu options based on time of day, or integrate with CRM systems for instant data access, JavaScript IVR gives you the flexibility and control to make it happen - all while improving efficiency and enhancing caller satisfaction.

Announcement

Vodia support is now easier to access through the Vodia Help Center on Jira, giving partners and customers a centralized platform to submit technical support tickets, ask sales or licensing questions, and suggest new features. With a valid license key, users can open detailed requests and track their status in one place. The portal also brings together Vodia documentation, the PBX API, and the Vodia forum, making it the go-to resource for everything Vodia. Whether you're troubleshooting, planning an upgrade, or just need guidance, the Help Center is designed to streamline your experience and connect you with the right support faster.

Announcement

At ChannelCon 2025 in Nashville, Vodia Sales Engineer Eric Altman engaged with MSPs and IT professionals to explore how AI is shaping the future of managed services. He emphasized that ChannelCon remains a valuable space for building strong vendor-partner relationships, especially as AI continues to dominate industry conversations. Altman noted how Vodia is helping MSPs unlock greater flexibility by combining powerful PBX features with AI-driven capabilities like dynamic call analytics, customized call flows, and automated performance reporting. He also highlighted Vodia’s recent launch of prepaid cloud instances on AWS, DigitalOcean, and Microsoft Azure, designed to streamline deployment for MSPs without infrastructure or licensing delays.

Editorial

A business phone system with working hours gives companies a practical way to protect employee well-being while maintaining high service standards. With Vodia PBX, employees can set individual schedules based on their time zone, forward calls to mobile devices during working hours, and route calls after hours to voicemail, queues, or designated team members. Features like Do Not Disturb, call routing by day of the week, and presence visibility let teams manage availability without sacrificing responsiveness. Whether it’s handling peak-hour demand with call distribution or disconnecting during evenings and holidays, Vodia helps organizations support work-life balance without compromising communication quality.

Announcement

AI is transforming how SMBs manage their phone systems by removing the traditional barriers to customization. With the Vodia PBX, businesses can now create dynamic call center analytics dashboards, define custom call flows, and generate detailed performance reports without needing scripting skills or developer support. This empowers smaller teams to take full control of their communication infrastructure, adapt quickly to operational changes, and gain real-time visibility into agent performance and customer interactions. By combining flexible PBX features with accessible AI tools, Vodia enables a smarter, more agile approach to business telephony that improves both internal efficiency and the overall customer experience.

Announcement

Vodia PBX now integrates seamlessly with Freshdesk, an AI-powered customer service platform used by over 73,000 companies worldwide. This integration combines intelligent ticketing and automation with enterprise-grade telephony, enabling automatic contact creation, detailed call tracking, and streamlined agent workflows. By improving call center efficiency and customer interaction management, it helps businesses enhance productivity and customer satisfaction. Vodia continues to strengthen its ecosystem with integrations to leading business software, delivering top-tier cloud PBX solutions.

Editorial

Prepaid cloud instances are transforming how PBX systems are deployed by offering a faster, simpler, and more flexible approach. With Vodia PBX now available on AWS, Azure, and DigitalOcean, businesses can launch a fully licensed, production-ready phone system in just minutes, without complicated setup or licensing delays. These preconfigured environments allow IT teams, decision-makers, and MSPs to test real-world VoIP performance, MS Teams integration, and mobile apps directly within their own cloud account. By removing traditional friction and offering full control, Vodia’s prepaid cloud instances provide a smarter and more efficient way to evaluate and deploy a modern PBX.

Announcement

Vodia will participate in ChannelCon 2025, taking place in Nashville, TN, from July 29 to 31, with Sales Engineer Eric Altman attending on behalf of the company. ChannelCon, hosted by the Global Technology Industry Alliance (GTIA), is the premier vendor-neutral event dedicated to the worldwide IT channel. It brings together MSPs, service providers, vendors, and distributors for three days of expert panels, networking sessions, and special events designed to foster innovation and collaboration in the tech industry. Altman will highlight Vodia’s latest CRM integrations underscoring Vodia’s commitment to equipping partners with dynamic, enterprise-grade phone systems.

Editorial

Vodia is at the forefront of AI-driven business communications, offering a powerful PBX platform with real-time AI features like OpenAI integration and call transcription via Whisper. Designed for businesses of all sizes, Vodia tailors AI solutions across industries such as healthcare, hospitality, and education. By integrating with leading AI platforms like ActiveCampaign, Odoo and monday.com, Vodia enhances customer experience, internal collaboration, and operational efficiency. Focused on security and compliance, Vodia supports businesses with training and practical steps to help them successfully drive growth through smarter communications.