Setting up Thinq.io SMS with the Vodia phone system
Setting thinq.io SMS on the Vodia phone system isn't that difficult however we will need to set up a few configurations in the thinq.io user portal
Configure your thingq.io number to use SMS
Setting up IP Allow List
In this section, you will need to add your Vodia phone system IP address under Messaging
Setting up inbound and outbound messaging URL
Outbound Messages settings: Enter your DNS for example https://YourDNS/recvsms
Inbound Messages Messages settings: Enter your DNS for example https://YourDNS/recvsms
Thinq API is found below - it's called "Tokens." Please take a look at this example. Once you have created your API tokens, you should see the Tokenuser and Token key itself. You will need this information for the Vodia phone system.
Thinq user profile information is needed as the "Account id" Isn't shown with the API
Write your "Account ID" number, as we will use this on the Vodia phone system
Phone System SMS Settings
Navigate to your Vodia phone system "System Level," then go to "Messaging" -- Notifications
Provider : Thinq
Username or account: Thinq user account found in a user profile which consists of 5 number
Application ID: User Token user from API list
Text messaging-enabled for domains by default is "optional"
URL Prefix: recvsms
Address for pulling MMS content: https://YourDNS
Default ANI for sending SMS messages: Thinq phone number configured for SMS
Save the configuration.
Please check below for visual aid.
Under the extension "ANI for SMS" you must use the SMS number programmed on thinq. This has to be done for all the users in the tenant. but the SMS number cannot be the same - SMS work individually, just like smartphones ;)
Testing it all out
Navigate to your Vodia user portal, dial a number in your home page and press the MSG icon to send an SMS to a cellular user.
SMS is cool when you can send SMS and MMS messages to customers directly from your user portal. To configure your Skyetel SMS log in to your Skyetel portal and navigate to the 3 cog wheels in the right-hand corner. Shown below, this will bring you to the API section.
Our customers actually started with us, let’s say 400 calls, about 400 calls a day. Five years later there are 3000 calls per day. The reason for that is we applied Vodia functionality to various parts of their organizations and captured all the call records that transacted through the system, and we analyzed, for them, to find the source of the calls, what areas geographically, and thus the customer was able to focus their resources in servicing those areas, reaching many more patients and many more doctors.
“Our company has been using 3CX for all our client phone systems before I got here. It has been nothing short of an absolute nightmare,” said Liz DelSignore, DTM, PCM and Technician at Hexis Consulting. “Since switching to Vodia, once the initial set up is complete (whether multi-tenant or single tenant), it has been a much more pleasant experience. Support is always there for you when you need them, and they genuinely will do everything possible to help your MSP. Being a pretty small MSP ourselves, that matters a lot – to both us and our customers. We recommend Vodia to literally every MSP that even asks about VOIP and PBX now.”