Tech

This document details the beta version of the Vodia PBX that connects to the OpenAI realtime API, enabling users to interact with a chatbot via telephone. The backend JavaScript code facilitates the connection, handling audio input and output, and the WebSocket connection to the OpenAI API. The setup requires a Vodia PBX version 69.5.3 or higher, an API key, and a license with an IVR node. The demo can be accessed by editing the ivrnode.js template and creating an IVR node in the tenant. The system supports various VoIP devices and offers good voice quality. Future improvements include voice activity detection and the ability to take actions based on OpenAI responses.

Editorial

Vodia’s cloud PBX system enhances the Do-Not-Disturb (DND) function for hotels, allowing guests to manage their privacy through buttons in the room or on the phone. The system syncs with PMS for seamless functionality, enabling hotel operators to manually override DND when guests struggle to disable it. For critical situations, like room service follow-ups, the system allows specific extensions to bypass DND, ensuring guests are reachable when needed. VIP guest management features, guest-to-guest call restrictions and automatic resets upon checkout ensure privacy, security, and convenience, improving the guest experience while maintaining operational efficiency.

Tech

As businesses increasingly adopt Wireless Local Area Networks (WLAN), understanding its impact on Voice over IP (VoIP) is essential. While WLAN offers flexibility and mobility, it can lead to call quality issues due to packet loss and bursts during access point switching. To combat these challenges, organizations can utilize robust codecs like OPUS which are designed to handle packet loss effectively and employ Session Border Controllers (SBCs) to enhance jitter buffers. By incorporating these solutions, companies can ensure a more reliable VoIP experience that meets the demands of modern workplaces, allowing seamless communication without interruptions.