Editorial

Vodia Auto Attendant – Getting Calls Where They Need to Go

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. Pre-recorded and custom IVR makes sure callers feel welcome and can navigate the system on their own, while internal users can access and use the Auto Attendant when calling from their mobile phones.

The Vodia Auto Attendant dispatches calls to the right destination without the need for human intervention. Callers can use extension numbers and extension names to find a particular account. There are several ways to redirect incoming calls, based on time of call, and to present different announcements. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments. Pre-recorded and custom IVR makes sure callers feel welcome and can navigate the system on their own, while internal users can access and use the Auto Attendant when calling from their mobile phones.

Vodia’s best-in-class cloud PBX is the most feature-rich PBX available, and this includes our auto attendant core functionality:

  • Multiple auto attendants per domain
  • Each auto attendant may have multiple inbound DIDs and multiple outbound ANI numbers
  • Auto attendants may have descriptive names
  • Support for fixed and variable extension number length
  • Remote users can utilize auto attendant to start review of recorded calls, change seat assignments, for direct mailbox access, for direct conference access and to program wake-up calls
  • Number or name confirmation before calling extensions
  • Black- and white-listing of account numbers
  • Recording of announcements from extensions
  • Dial plan can be assigned to auto attendants when outbound calls become necessary
  • CDR reports can be sent daily, weekly, monthly or quarterly
  • Each auto attendant can have separate language assigned
  • Support for dual language regions
  • Programmable delay before answering calls (for analog equipment)
  • Control over what VoIP phone shows in the display (for incoming calls)
  • Redirect after timeout to internal and external numbers
  • Hang up after inactivity timeout
  • Redirection depending on time of day
  • Dial by name with programmable algorithm
  • Up to ten direct destinations with pre-recorded audio prompts
  • Music on hold while auto attendant IVR is active
  • Customer welcome greeting and up to five time-dependent welcome greetings
  • Programmable IVR
  • Call screening prompting for caller name and intention

Hot-desking is when desks are used by different team members at different times. Our Auto Attendant gives you a number of features that make it so your calls land at the right extension, regardless of who’s seated at what desk:

  • Users can change their seat assignment by button, star code or the web interface
  • Automatic reprovisioning of VoIP phones after hot-desking changes
  • Participating in group calls on behalf of users
  • Representation of devices or user caller-ID for outbound calls
  • User caller-ID call data records logging

Virtual Private Assistant (VPA)

We also give you a Virtual Private Assistant (VPA) with outstanding features:

  • One or more mobile phone numbers used for identifying users
  • Inclusion of cell phones when calling extensions through the auto attendant
  • Support for call park, transfer and conferencing from cell phone
  • Answer, deflect or reject incoming calls
  • Callback trampoline for outbound calls (without answering initial call)

Isn’t it time you moved your telephony to the cloud and started getting your business where it needs to go? Find out how we can help you do it, sales@vodia.com.

Latest Articles

View All

How A Call Center Works (and How to Make It Work for Your Business) Easy on Hold and Vodia

Even with so many ways to engage with a company or brand, including and particularly social media, today’s customers still prefer voice to connect with your business. So, the phone remains a core component of the customer experience, but many call centers are unaware 86 percent of their customers experience significant hold time when they do call. This is where high-value queues and on-hold content can vastly improve the customer experience.

March 9, 2022

VODIA COMMITS TO SUPPORTING AVAYA PHONES

“We are the perfect solution for Avaya customers,” said Kyle Asbury, Director, Sales and Marketing, Vodia. “If you stay with Avaya, we’ll support you; if you want to go with another brand, we can help you migrate to both another IP phone brand and to our best-in-class, feature-rich, easy-to-deploy, robust and secure cloud PBX.”

March 9, 2022

ALL I NEED IS A COMFY CHAIR AND AN OUTLET: REMOTE WORK HAS BECOME “THE NEW NORMAL”

Another factor driving hybrid and remote work is inflation, 9.1 percent in the USA as of July 2022, while many economists are pricing in a recession for the euro zone either later this year or in 2023, with inflation in the zone forecasted at 8.3 percent for this year. With the price of goods and services lofted skyward by inflation, and the average price of a gallon of gas across the USA above $4.00 per gallon, working from home gives Americans the chance to reduce the amount of money they spend on commuting and meals and other incidental costs related to working on-site every day.

March 9, 2022