Announcement

For Managed Service Providers (MSPs), monitoring multiple Vodia PBX instances is crucial to ensure high reliability and service quality. Disruptions in voice communication can significantly impact business operations. A structured approach enables the early identification of bottlenecks and the optimization of system performance. Monitoring covers key metrics such as latency, traffic, errors, and resource utilization. Dashboards provide intuitive, actionable insights, while effective alerts facilitate rapid problem resolution. Objectives include improving call quality, minimizing downtime, and optimizing resource usage.

Announcement

Vodia Networks announced the certification of its PBX for Microsoft Teams, enabling seamless integration that removes the need for an external Session Border Controller (SBC). This simplifies connections between Teams and VoIP devices, reducing complexity and costs while enhancing reliability. Highlighting the milestone on the Technology Reseller News Podcast, Vodia CEO Dr. Christian Stredicke shared how the certification expands opportunities in sectors like hospitality, education, and manufacturing, while giving Teams users access to advanced PBX features such as auto attendants and call routing.

Editorial

Vodia PBX group permissions provide businesses with a powerful tool to efficiently manage communication systems. By defining user roles and assigning permissions based on job responsibilities, companies can streamline communication processes, enhance security and maintain privacy. With the ability to customize permissions for both remote and in-office workers, Vodia makes it easy to control access to sensitive data and features. This flexibility is especially valuable in industries like healthcare, finance and customer service, where security and privacy are crucial. Learn how Vodia PBX can transform your communication system, making it more organized, secure, and tailored to the unique needs of your team.

Webinar

Join our exclusive webinar to explore how Vodia PBX seamlessly integrates with OpenAI’s Realtime API, unlocking powerful new capabilities for your communication systems. This session will showcase how AI-driven features can streamline workflows, improve operational efficiency and elevate the PBX experience for both general users and those on Microsoft Teams. Whether you’re looking to stay ahead of the competition or leverage the latest AI trends, this webinar offers practical knowledge and actionable strategies. Register now to secure your spot and take the first step toward transforming your telecom infrastructure with AI innovation!

Tech

This document details the beta version of the Vodia PBX that connects to the OpenAI realtime API, enabling users to interact with a chatbot via telephone. The backend JavaScript code facilitates the connection, handling audio input and output, and the WebSocket connection to the OpenAI API. The setup requires a Vodia PBX version 69.5.3 or higher, an API key, and a license with an IVR node. The demo can be accessed by editing the ivrnode.js template and creating an IVR node in the tenant. The system supports various VoIP devices and offers good voice quality. Future improvements include voice activity detection and the ability to take actions based on OpenAI responses.

Editorial

Vodia’s cloud PBX system enhances the Do-Not-Disturb (DND) function for hotels, allowing guests to manage their privacy through buttons in the room or on the phone. The system syncs with PMS for seamless functionality, enabling hotel operators to manually override DND when guests struggle to disable it. For critical situations, like room service follow-ups, the system allows specific extensions to bypass DND, ensuring guests are reachable when needed. VIP guest management features, guest-to-guest call restrictions and automatic resets upon checkout ensure privacy, security, and convenience, improving the guest experience while maintaining operational efficiency.

Tech

In the late 1980s, prank calls were a common form of entertainment but often caused confusion, similar to today’s call forwarding glitches. Recently, a client migrating to a new PBX system experienced disruptions when users mistyped numbers for call forwarding. While user errors are common, there's a bigger concern: calls being misdirected to emergency numbers or costly lines, especially since many VoIP phones lack security features. Solutions include restricting call forwarding to internal numbers, blocking access or allowing only specific, pre-approved numbers. Ultimately, balancing control over settings is essential to prevent glitches while keeping systems user-friendly.

Editorial

Amazon's recent decision to enforce a full-time return-to-office (RTO) policy contrasts with the growing trend of remote and hybrid work. While larger companies like Amazon can afford this shift, smaller businesses benefit from flexible WFH models. Vodia PBX enables companies to thrive remotely, offering a feature-rich, cloud-based phone system that connects teams from anywhere. With seamless CRM integration and powerful communication tools, Vodia supports organizations in their digital transformation. Learn why more than half a million users worldwide trust Vodia for their business communication needs.

Editorial

Managed Service Providers (MSPs) are essential partners for Vodia, as we collaborate closely to deliver the most innovative B2B phone systems in the industry. We continuously enhance our cloud PBX platform to maintain our leadership in cloud communications, making us the ideal choice for MSPs. We focus on both our exceptional software and building strong relationships with our partners, always seeking growth opportunities for them. As customer expectations and competition increase, we suggest MSPs leverage technologies like AI, automation and enhanced security to drive growth.

Announcement

Vodia has announced its integration with UPilot, a unified B2B CRM, allowing Vodia users to access call logs and recordings directly within UPilot, eliminating the need for external CRMs like Salesforce or Zoho. This integration provides a comprehensive suite of CRM features, including conversation intelligence, eSignature, forecasting, and more. UPilot, designed specifically for B2B companies, offers seamless integration without hidden costs or complex setups, enhancing business operations and driving growth. "We offer every growth-enabling feature without a ‘never-ending-upgrade-to-enterprise plan,’" says San Bhaskaran, CEO of UPilot.

Case Studies

Brandywine Technical Partners, a trusted technology provider in the Boston, has enhanced communication systems in eight Eastern Massachusetts schools by integrating Vodia's cloud-based solutions. Originally using outdated Windows programs for school bells, these schools now benefit from Vodia’s customizable bell schedules, door access control, emergency notifications and more. The deployment was seamless, offering significant improvements in safety, efficiency and operational flexibility. Vodia’s robust PBX features, including API customization, and easy deployment, make it a premier choice for innovative communication solutions.

Announcement

The NIS-2 Directive, an impending EU-wide legislation, aims to significantly bolster cybersecurity measures across member states by enhancing the resilience and incident response capabilities of both public and private entities, including medium-sized enterprises and cloud service providers whose communications systems are prime targets for cyberattacks. Scheduled to come into effect this fall, the Directive introduces stringent legal measures to ensure organizations are better equipped to handle potential threats and improve overall EU cybersecurity. Despite the approaching deadline, there is still time to comply with the Directive's requirements.